They should have just hyperlinked the "Service Request Form".

Maximum top up RM5000 is the limit for a day or for a month?
In a same day top up 5k and spent 5k, any further top up is allow?

most like cannot, cos it need to wait for settle the amount.
there is available amount u can top up, if the amount no settled it seems u cannot top up on it.

So I will say there has no monthly limit but to refresh the available top up amount, must wait the settlement complete.

Can't find the form also. I mean can't even find the "Other Services" tab?

Hello everyone, I'm new to Go Payz.

I would like ask some of questions below.

1. Can it be used to top up Shopee Pay? Can save card without error?
2. Once the card reached to it's expiration date, they will send you the new card for free or RM16 will be charged?
3. Is it true that no more inactive charges when not performing any transaction?
4. Got cashback like Boost?
5. Can use Big Pay as an option to top up Go Payz?
6. If apply for 3 physical cards. Can use one at once or use three at anytime?
7. If I wish not to apply the physical card, can do online transaction online like Shopee, Lazada and etc..
8. How the points are calculated?

Thanks. Would like to know to know the answers.
I'm using Big Pay, sometimes having error when ordering things.

1. Should be OK for Visa & MasterCard only, not OK for Unionpay. But online transaction must be enabled.
2. Card will expire in 2024-2025, Gopayz should be obsolete/discontinued already by then.
3. I checked my ledger, I was still charged and waived of inactive fee in April. But monthly charge of RM2.50 can be waived easily, FYI I used to pay RM1 to my electricity account every month to avoid the monthly inactive fee (discontinued Big Prepaid Card, the predecessor of Bigpay)
4. No cashback.
5. Can use but the transaction will be unsuccessful at the last step. So use other debit or prepaid cards to top up, credit card is not accepted.
6. You can use all 3 cards. All 3 cards will share 1 account (ewallet), no individual credit/balance.
7. Why not? For Shopee and Lazada, only Visa and Mastercard are accepted, most of the online platforms in Malaysia don't accept Unionpay yet.
8. Not sure on reward scheme. But it is a prepaid card, the fee paid by the merchants is very little so the reward to cardholders is negligible, not like credit card which the card issuer can earn a lot from transaction fee and interest charged.

To add on (4), no cash back but occasionally got freebie vouchers.
For Umobile users, seems like there's some hidden freebie vouchers too.

Thanks for the quick response bro.
Appreciate that.

For No. 1 --> How do I enable online transaction? By upgrading to Premium Wallet?
For No. 2 --> Go Payz will discontinue? Meaning no more after 2025?
Then RM 16 will be wasted?
How about BigPay? Mine expiry in 2023. After 2023 BigPay also follow Go Payz?

I'm a user for U Mobile Postpaid U28.
Tried to find, no idea what is it.


This post has been edited by FusionXY: May 5 2020, 03:50 PM

Voucher will be awarded upon completion of certain transaction such as top up or spend.
I didn't use this app/card for a month. Barely can comment much now.

There are 40+ ewallet operators now, but a few of them can survive to become digital bank / financial institution.
Most of the e-wallets will not survive till 2025, eg VCash and Happy MasterCard by Digi is already gone.
Gopayz, Razerpay and B-Infinite are all related to Berjaya Group or Vincent Tan. They are likely merged into 1 entity.

So don't think too far for a technology product. All the e-wallets including Bigpay and Gopayz will go through their product life cycle - development, growth, maturity and decline.


Attached thumbnail(s)

Oh thanks for the info. It's OK ya..

Oh thanks, once after 2025, money will be refunded?

How about like Boost and TNG?
I use Boost most of the time, sadly that online doesn't support.
Before COVID-19, every time I go shopping use Boost to make payment outside and also pay for mobile reloads as well.
Only PrestoMall got payment for Boost.
Rarely use PrestoMall.

I use Shopee and Lazada. Due to some sellers provide free shipping.
For Lazada, can use TNG but no cashback like boost. Earn coins to redeem cash voucher or etc under Rewards section there.
Shopee doesn't support both. Hopefully can make payment in Shopee via Boost.

Thanks.

All the ewallet operators shall be regulated by Bank Negara. Your money deposited is safe and will be refunded if the wallet is discontinued.

Boost (owned by Celcom-Axiata and Mitsui Japan) and TNG Digital (owned by CIMB and Alibaba/Alipay China) and GrabPay (owned by Grab and Maybank) are likely to be upgraded to become digital banks, they will offer other financial services such as loan, insurance, wealth management etc in next few years. In 2025-2030, we hardly use banknotes, Cash Deposit Machines and ATMs may become obsolete.

For Lazada and Shopee transactions, you may use Lazada Wallet (owned by Alibaba/Alipay) and ShopeePay for additional rebate.

Oh thanks for the info bro..

Thanks for explaining everything about E-Wallets.

Here is the form.

Got it from emailing customer service.


"Dear Customer,

Good day to you,

Kindly find file attach the Service Request Form as per request. Please send the complete form together with your copy of NRIC/Passport front & back together with the copy of Bank Account Statement in order for us to process your request."


Me : Since I have zero balance, I think a bank account statement is not necessary. Please advise.


"Dear Customer,

Good day to you,

If your account has zero balance, bank statement is not required. Kindly send the completed and sign Service Request Form and your copy of IC (front & back) for wallet closure."


Attached File(s)
 gopayz_service_request_form.pdf ( 949.69k ) Number of downloads: 69

GG. manually fill in? It's not everyone have scanner / printer.
They really try hard to make it as tedious as possible.

GoPayz having issue at the moment? I opened the app but it was taking forever to load.

Yes, Gopayz mobile is having issue. I have reported this to Gopayz customer support. Still can login using desktop website though.



This post has been edited by smartfreak: May 7 2020, 11:09 AM

seems fine now

Thanks, now it's ok already.