i don't get what you mean.

yes... they are willing to refund. The 100% refund policy is to protect themself from being abuse of the money back gurantee.

regarding the blind spot area, those that download not more than 3MB can get 100% refund(No need to pay RM180) within the 7 days. If more than 3MB, the RM180 charges applies.

Why are they giving this is because they want customer's satisfaction. and they are looking forward to cover the whole of malaysia by 2010.

every service provider would face problems. Its about how long they would take to solve it.

ask yourself this... do you still face problem with streamyx? How long have they been in the market?

How long celcom is in the market?
19 years
How long Maxis is in the market?
15 years.
How long is iZZi in the market?
months...

thats why they are giving this money back gurantee policy. Look at the growth of the tower station monthly... you will see that they are willing to invest into problematic situation that accurs to customer. but they too need customers feedback to be better. So, send in all your feed back...

I gain more confidence after the GM gave the speech... he even invited his engineers to the speech for question that is out of his hand.

yup.... celcom was named others before they changed their name to celcom... but i forgotten the name...hehehehe....

no... TMTouch has nothing to do with wireless telco.

where are you at?

yeah... most of them are resellers.... i suggest that you call the company to give them more pressure...hehehehhe

Distributor...

seems like the topic starter stop posting in the thread. and the ones that is left is me and some others unsatisfied customer hoping that something will be done....

well... edwinlim is the customer care consultant in izzi... it should be dealt with accordingly... i cannot just cut the q. but problems such as this had already been brought up in the management. The engineers are looking into it already.

The other problem about 100% signal but cannot get good connection had also been brought up too... so, it will be pretty soon the problem will be solved.

Lol... its good to know that you are still alive...hehehehehe....
as for customer satisfaction, i am not too sure if its 30% as to what i know, there are still many users satisfied with the connection as their coverage is not shared by many users yet... but i believe that by the time their coverage is being shared by many, towers would be up already...

Good to have you back edwin...

lol.... i believe that izzi management is looking into the problem in KJ already....give them sometime...heheheh...
else you can terminate the account first and then wait till next year only re-apply...hehehehe

well, 75% is for 3 months usage ma... i don't know when you sign up... but if by near end of 3 months period, and the connection for you still sux, you could always refund heheheh...

whoa... look who's talking now.... dude.... do you know how many broadband user there is in malaysia base on 2006 report? there is only about 900k people using... and out of the 900k, 15k are wireless users.

and yes... you are right about m'sian isp.... they would think of how to fatten their own pockets... but dude... look at izzi... they had used 25 million on the setup and 10million is with the security(Gov)... and look at the rapid growth of towers being built.

and for your information.... izzi knows that there are more users in KL city center thus they had built 6 towers around that area to support the bandwidth there...

i do not mean to step on your tail but i just wanted to pin point out izzi's sincererity here... you might also want to read recent news paper about government taking back a few WiMax operators.

This post has been edited by Anodize: Nov 23 2007, 02:14 AM

aijojo.... read carefully on my post la... what i am saying is that most ISP tried to fatten their pockets la. not izzi la... and yes... you are right... next year will cover 100% Klang Valley.

Source? heh... who are you to ask me for source? Go and do your own research... ppl pay for resources you know.
The way you are talking seems like a clown to me. The report is base on 2005 to 2006. Izzi came out in 2007.
Regarding how izzi uses its money, you don't have to worry about that. or lets put it this way. Should izzi allocate 25 million to your area so that you can use the broadband all to yourself/area users? Stop thinking in your own circle. I know that you might not be satisfied with the service currently but hey... complain more... let izzi know your problem. If izzi had no problem at all, there would be no space for them to grow. Just like yourself for instance, If you cannot accept comments ppl given to you, then you will just stay as you are and never learn lessons as you think that you are always right.

The recent news about the gov taking back the service has nothing to do with izzi but its just information about other isp. and we aren't even arguing. i am just letting you guys to have more faith in izzi as they're still very new.
If you took notice on their progress, you can see their sincerity on expanding. And why would i want to try so hard to sell the service here? there are more potential customer outside compare to lowyat.net only.

Maybe i had given out too much information to you guys already... I think i will stop posting on the progress since you guys doesn't seem to be interested on izzi's expansion. and if you have questions, perhaps edwin could answer you.

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Added on November 23, 2007, 3:23 pmYou could always ask for a test before subscribe.

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Added on November 23, 2007, 3:27 pmi think you should start a blog on your daily life... as for the 100% signal and low on speed, tell the customer service operator. leave your address with them so that they could look into the matter.

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Added on November 23, 2007, 3:29 pmwhat you mean 13 months for the retail price? and how can he see your manager when he is only calling? i really appreciate that you are in the CS department... without you, it would be hectic...hehehehe...

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Added on November 23, 2007, 3:33 pmDefine employee... lol... i do not work under the same roof. I am one of the distributors only la.

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Added on November 23, 2007, 3:36 pmby the way, another tower is up in puchong already. The coverage map is updated daily if there is a change.

This post has been edited by Anodize: Nov 23 2007, 03:36 PM

lol!!! it seems when the flaming stops, almost all discussion stops. As for KJ, I believe that there are far toooo many p2p users at that area thus everyone starts to complain. but if i stand at the company's point of view, we can't do much about it as there are fundings that need to be done to at least cover up the whole klang valley. it already behind schedule for 2 months now to cover klang valley. Why? cuz they have to deal with lots of p2p users.

The good thing about izzi would be, if there are too many users in your area, why not bring your lappy out and enjoy a drink while downloading it somewhere else where the speed is better.... instead of using it 24hrs a day at home with sucky connection.

I know... i know... i promised not to speak anymore... but i just want to bump this thread... lol

well... i believe that its still not 30 days yet... heheheheh... and its CNY you know... things my get a little carried away sometimes... i believe it would be by end of the month.