assalamualaikum and hai every one,

need your help regarding maxis home fibre termination fees.

i just moved from cheras to kajang selangor. so go to maxis center at nu central to change to new address, after a while saler girl check my new address with web and stated that my places not covered with maxis home fibre. and then check with FIBRE team through whatsapp group and that guy also said not covered. and then she suggest me to terminate my contract and the amount will be WAIVED due to not covered. so she ask me for may S&P agreement for new house and she photostat the important part, and i already pass them my router and moderm.

so they fill termination form for me, and i ask again confirm this one will be waived. and she said " ye encik ni bukan salah encik, ni maxis yang tak dapat sediakan service untuk encik so boleh waived"..

so after end of the month i received email from maxis stated that i need to pay early termination fees.


so my question

1. did i need to pay?
2. if im refuse to pay any thing can happen to me? maybe go for legal?
3. can i complaint to SKMM i think ive been scammed by maxis?

my new place at goodview height kajang.

thanks in advance.

Sometimes they just go by system auto pilot.

Call them and how your termination due to not covered and instructed by Maxis center.

If they refuse to waive, tell them you will report to MCMC & SKMM!

try read the tnc or call maxis center to clarify. coz sometimes those agent/sales person talk is not on the black n white tnc. do check it out.

yup i think i will go back to nu sentral to check on this matters. hope they dont scammed me
i told them before i want to continue their service. but unfortunately they dont cover my new place.

yup i think maxis should change their procedure, the one incharge for termination will be passed to higher person.
will call them soon.

By now you already can report to MCMC so that things can be sort out faster. Because you already submit your s&P agreement and they have agree that there will be no penalty. If Nu Central staff cannot solve your problem, go to HQ at KLCC.

The reason and by Maxis T&C read this.

https://m.facebook.com/maxis/posts/10156830888587986

I see. I already know that the fees can be waived but never expected the name needed to match on both property and plan.