hi guys i just check with tmpoint and i just know that my contract has ended with them
i thought of chaging to celcom
i do not know whjat is the speed like
\but i would like some feedback from you guys
anyone using it,
may i know is it good?
Thank you.

first, do you know that celcom/maxis/etc fiber service actually rides on tm infra? so basically, there is no point asking about speed, stability etc.

(there is some difference in performance though. once your connection reaches celcom/maxis network, it will use celcom/maxis own network instead of tm for national/international connection.)

pros:
1. maybe lower price. celcom/maxis/etc purchase fiber service at wholesale price from tm, so they can afford to sell a bit cheaper.

cons:
1. you are one extra layer away from the real service provider ™. so any problem, celcom will need to forward to tm. (even during installation, tm guys must be present.) most of the time, this situation leads to extra down time.
2. i heard that tm fiber service resellers like celcom & maxis set inferior settings by default, e.g. private/NAT IP by default, but they will consider moving you to public IP if you request & give justification (e.g. want to install home server / CCTV). if you don't even know what to ask/request then gg.
3. somebody told me of some performance difference when gaming as well, not sure which one is better, google away.

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Better to stick with TM Unifi Fiber.

If you decide to change to Celcom Fiber, do not cancel TM Unifi Fiber until you are successfully subscribed to Celcom Fiber because the Fiber ports in your area could be at near maximum capacity and there is a long waiting list of people who wanted to subscribe to Unifi Fiber. IOW, if you cancel Unifi Fiber too early, Celcom Fiber may tell you there is no more Fiber port available in your area.
....... Availability of Fiber ports is on a 1st-come-1st-serve basis. An adjoining rows of link-houses can have only up to 32 Fiber ports available. There may be > 40 houses in the 2 adjoined-rows.

So? Are you trying to say TM can sabotage their other wholesale players to their advantage?

Yes they really do and my understanding is they will cap your modem(fibre ONU/VDSL) to EXACTLY 30M or 100M and with overheads you'll always get less than your subscribed speed due to overhead. For their own Unifi service they'll cap the speed slightly higher so that it'll show that you get what you subscribed.

Why MCMC not taking any actions against this unfair practice and closing an eye?

The more reason our government should expedite and do away with the monopoly TM use to manipulate their wholesale towards their own ISP?
TNB should be running the passive wholesale fibre market instead than to allow a ISP to manage it.

@GobindSingh pls look into this unfair monopolistic act which TM Wholesale use against their competitors.

To have healthy competition, each home in the city(state capitals/industrial) particularly must have 2 competing physical fixed line networks available. TM HSBB shouldn't be allowed to be the only provider. They're getting too cocky with their infra., if TNB's open network run alongside their HSBB, only then they'll wake up.

All HSBB wholesale leasing players should be given equal treatment when comes to port QoS. Why are competing ISPs getting their fibre modems/ONTs capped exactly as their package speeds giving them less with overheads while TM unfairly caps their own Unifi ports higher to absorb the overheads?

Why are the competing ISPs not looking into this and sue TM for takeing advantage of their monopoly?

no, simply no. if tm does that, celcom/maxis/etc will happily take them to court & win millions (MCMC can also charge millions in fines). such a practice is very very very easy to verify / prove in a court of law.

Yes they're indeed doing it. Several forum posters have also confirmed it.

When you subscribe to Maxis/Celcom 30M or 100M plans you'll never get the full speed for what you've subscribed because of the overheads involed with packet headers/as such.

30M plans you'll get roughly 28M on speedtests even with local ones.
100M you'll only get around 97mbps with local servers in house.

Why because TM purposely cap your ONT(fibre modem) port to exact your package speed if you decide to choose Maxis/Celcom Home Fibre on their HSBB network.
The case is otherwise for Unifi. They cap your ONT higher like somewhere 35/40M and 120M respectively so you'll always get some leaks very slightly higher than what you subscribed.

30M and 100M is peanuts with what GPON can offer. It's intentional.

Contract was 2 yrs? How was your experience with them? If OK, stick with UniFi unless there're other factors like Celcom being cheaper. I've had basically zero problems with their service for the last 8 years. Even longer if you count Streamyx and ISDN.

TM's customer service agents however is a different story.

See candy's post above, you'll get slight higher speeds with UniFi.

This post has been edited by soonwai: Oct 30 2019, 02:33 AM

My unifi speed is
Download:30M
Upload: 10M

But when my parents and i use it togeher it will be very slow.
Devices that use the WiFi when my parents and i around
My dad:1 pc, 1phone
my mom:1 phone
i:2 phones,2 laptop
My brother is staying in another place his is 100Mbps
Devices that use the WiFi when my parents and i around in my brother place
My dad:1phone
my mom:1 phone
my bro:1phone 1pc,1laptop
my sis in law:1phone
i:2 phones

Therefore i was thinking of changing to another provider

have you check with celcom fiber available at your place ?

yes because i am using unifi here

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Live video-streaming at 1080p/FHD requires 4Mbps; and at 4k/2160p requires 32Mbps.
....... So, a 30Mbps Internet plan can support 7 devices doing the former at the same time, but only 1 device doing the latter.
https://www.tellusventure.com/blog/15-mbps-...l-for-4k-video/ - 15Mbps is the holy grail for 4k video - 2018

Half the above numbers if streaming recorded videos, eg streaming recorded Youtube videos at 1080p requires 2Mbps, and at 4k/2160p requires 16Mbps.

So, you and your parents may have to limit your video-streaming to 1080p, ie not use 4k/2160p. If 30Mbps is still insufficient, you should upgrade to the Unifi Fiber 100Mbps plan for RM129 per month.

next time you meet with a celcom/maxis installer you can ask them yourself. before accepting the installation, a speedtest needs to be performed between your home and a machine in celcom/maxis network (ideally at the boundary between tm & celcom/maxis) and the result must be within spec (as agreed between them). any slowdown after that, due to overheads or whatever, is caused by celcom/maxis network itself.

not sure if what you said is true about tm setting their own customer speeds higher than the speed they offer on paper. if true, then it's to the credit of tm. it's like selling a buffet package for 100 persons, but preparing food for 120 persons. but the competitors are selling same buffet for 100 persons, but prepare ngam ngam food for 100 persons.

Yes, the Celcom/Maxis installer who did my house also confirmed this, when asked why the speedtest for 30M and 100M always yielded less by few mbps, they say what to do TM capped the ONT which they supplied exactly as the package speed.

30M speedtest max 28M
100M speedtest max 97M

This should not be a credit to TM. Our government subsidized their HSBB network hoping that every ISP player that uses it enjoys fair for all wholesale access with equal wholesale rates.
If they manipulate the national HSBB network to their own benefit and give advantage to their own ISP Unifi, then TM wholesale is misusing power on their part to monopolize a so called nationwide open network supposedly funded partially by our government.

another misguided soul. do you know how much tm spent for fiber vs how much govt subsidized them? google around, and you'll understand why the new govt has finally decided not to press tm too much (i.e. the percentage of subsidy is quite negligible, at least not enough to warrant for the govt to order tm around ~as if the network belongs to them~).

and yes, any other internet player can build their own fiber network - it is actually not prohibited under any law, as long as they are licensed with MCMC (check the long list of licensed providers at MCMC website). the reason why no other ISP is doing that (at tm's scale) is because for them "business is not charity" (like how you expect tm to behave).

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Not true(bolded statement). Before HSBB in 2010, TM, a GLC owned by Khazanah Nasional, already had a monopoly over the government-subsidized Copper-cable network for fixed telephone(from 1957 onward) and Internet(= dialup in the 1990s and ADSL Streamyx in the 2000s) services. There was no such Copper network services from Maxis, Celcom or Time.

With TM's HSBB Fiber network monopoly from 2010 onward, the BN government decided in the mid-2010s to allow BN cronies to have a piece of TM's Unifi Fiber Internet pie, ie Maxis Fiber in landed properties and Time Fiber in high-rise properties. Similarly, only mobile telcos which were BN cronies could buy Copper or Fiber Internet data from TM, ie for 3G and 4G mobile data services.

Celcom Axiata is also owned by Khazanah. Celcom Fiber = TM Unifi Fiber.

With the change in government from BN to PH in 2018, the telco scene has also changed.
....... The PH government has done good by bringing down the prices of TM's Internet plans by at least one third since 2019.

HSBB Phase 1 is a 10-year project (started in July 2008) to expand broadband penetration in Malaysia.

“TM and the government have invested RM9.2 billion, of which RM2.4 (26% of total) was given as a grant to TM,” she said.

Both the government and TM will also share the cost of HSBB Phase 2 and SUBB projects, which require an investment of RM3.4 billion over a 10-year period.

“TM will invest RM1.3 billion (72%) and the government will invest RM500 million (28%) of the total RM1.8 billion HSBB Phase 2 project cost, while TM will invest RM1 billion (63%) out of the RM1.6 billion SUBB project.

Phase 1 HSBB: RM2.4B out of RM9.2B
Phase 2 HSBB: RM0.5B out of RM1.8B

http://epaper.mmail.com.my/2016/11/01/cred...oadband-prices/

This is via public funds for a "supposed" open network with equal access to all ISP players via universal grant.

This post has been edited by Candy12: Oct 30 2019, 04:11 PM

TNB will be in the better financial position to run a true open fibre network in Peninsular Malaysia. They have abundance of dark fibre laid alongside their power cabling for leasing and their yearly financial results is much better. TNB is also neutral because they don't run their own consumer ISP like TM Wholesale which runs Unifi.

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By your logic, TNB should also be compelled by the government to share its monopoly with private companies like ??? Maxis Energy, Time Energy, etc and then give up its monoply to let impartial TM manage this electrical supply monopoly.

When it comes to basic essential services, it is better for them to be under government monopoly and control.
....... USA has completely privatized fixed and mobile Internet services and this only resulted in high prices for the people - likely caused by business cartel price manipulation. The US people could not vote out these cut-throat ISP companies like Comcast and Verizon.

Maybe the government should also privatise governance to private companies, ie CEOs become Menteris. *sarcasm*

preferred just stick with Unifi as Celcom/Maxis backbone infra still using TM's

Any technical problem might also deal with Unifi from Celcom/Maxis, takes longer time.

UniFi also quite cheap now compared to them

Your understanding of an open access wholesale model is little. TNB is just as "privatized" as TM is today.
The big difference is one is not also in the consumer ISP business but the latter is which clashes with the government intention to provide universal fair wholesale to other ISPs.

You can't be allowing Bernas to directly sell rice to consumers directly competing with other smaller companies who also are household brands.
They'll outprice the competition and monopolize the entire market pricing their own brand way cheaper than the rest since they're the wholesaler themselves.