CIMB. CLICK pay immediately went through. No need Tac

The purchase I did cannot. I bought already and it went through again when accidentally click pay again. So double purchase in a span is 2 minutes.

Thanks for the tip. Will try

I didn’t ask for refund. I accidentally did 2 purchase when my phone freeze. I want to keep the first One and cancel the second which bought accidentally when phone freezes.

Yeah that’s dangerous and I’m the victim

This post has been edited by JasonTheGreat: Oct 2 2019, 09:37 PM

After email, call, instant msg to no less than 4 personnel, finally 1 will escalate my request but subject to approval.

The first few told me ‘no. Not considered double purchase’ and also said his higher ups agree with his decision and no point to escalate.

But let’s see this one who help me to escalate.

well..if klook send you the USJ voucher already then k thx bye

Already send. But i complained before they did

Just an update. Klook's staff contacted me after reading this forum and will help me on my issue. Good customer service Klook. Hope it's good news.

4 Oct : Klook updated that they will provide a full refund for my double book. Great job Klook. Thank You for listening to my genuine mishap and appreciate your effort in sorting this out. Hope Klook continue to grow

5 Oct : Received official email from Klook on my refund. Thanks to Eunis from Klook.

Case close.