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iPhone 11 PreOrder Problem with Senheng/senq, share your thoughts
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johnm
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 Sep 29 2019, 04:35 PM
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QUOTE(mochicake @ Sep 29 2019, 03:34 PM) I have issue with Sen Heng also for delivery but it wasn't for phone. Their problem is that their online store like in Lazada Lazmall/official webstore don't seem to talk to their HQ so each time they have to investigate or escalate and then nothing happens. Wait 2-3 weeks for delivery of household item with no update. Then after escalate get them to cancel they try deliver anyways a few days later lol So if you don't want to wait so many weeks I would escalate and demand a refund. why do they have a pre-order if can't deliver!? oh but then this is Malaysia where incompetence rules. same lame excuses they all give. |
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johnm
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Sep 29 2019, 04:36 PM
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QUOTE(mochicake @ Sep 29 2019, 03:34 PM) I have issue with Sen Heng also for delivery but it wasn't for phone. Their problem is that their online store like in Lazada Lazmall/official webstore don't seem to talk to their HQ so each time they have to investigate or escalate and then nothing happens. Wait 2-3 weeks for delivery of household item with no update. Then after escalate get them to cancel they try deliver anyways a few days later lol So if you don't want to wait so many weeks I would escalate and demand a refund. wonder why they have a pre-order when they can't deliver!? oh but then this is Malaysia where incompetence and poor customer service wins you awards - land and sky. same lame excuses from all of them. |
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