Hi guys, just want to know if this is TM's new policy now? My unifi line was due on 22 Sept and TM barred my line on 27 Sept ( 4 days past due). They charge RM10 for reconnection which will appear in my next bill. I dont have any previous outstanding bill for Unifi. Just the current Sept bill. If this is so then Unifi have became worst than a prepaid line because you don't get charged to reactivate your line when you next top up.

While I do agree that its their right to bar outstanding lines, they should have better inform customers beforehand through the mainstream news before its implemented.

This post has been edited by hart932: Sep 27 2019, 04:29 PM

Thank you all for your comments even though its to criticize me & calling me to grow up. I just want to know if everyone is getting the same thing or am I just being unlucky to be caught by their efficiency after all this is the first time experiencing this with Unifi. I totally agree that its their right to bar my line & to charge me a reconnection fee since its in their contract which i didn't bother to read the endless tiny fine prints at the time of sign up because I didnt bring the reading glasses. Of cause young guys like some of you who is signing up for basic utility is a big thing & will read through every word on the contract in under 5 mins. But imagine if the same type of policy is practiced by the banks. Whenever you're few days late to repay your housing loan, they seal your house and you have to pay a fee plus outstanding amount to get back in. The same with your car. Remember, I'm not talking about months or years of outstanding loan but just a few days. I'm sure this doesnt change your life since, everyone here pays on time month after month and year after year accept me of cause. Btw, I'm not looking for sympathy as some of you commented. I'm just highlighting my encounter to those who are sometimes forgetful like me, or for those who consider utility bill as the lease important in their lives or to those who are struggling to make ends meet with delayed income thinking which bill to pay first. To those perfect paymaster, just ignore my post. Sorry, that a post like this is considered useless to you but to others its something new to take note of.

This post has been edited by hart932: Sep 28 2019, 11:20 PM