Welcome Guest ( Log In | Register )

Outline · [ Standard ] · Linear+

 xbox 360 Warranty, Microsoft to take $1B charge

views
     
madmoz
post Jul 6 2007, 12:33 PM

New Member
*******
Senior Member
4,250 posts

Joined: Nov 2006



DjiNn
post Jul 6 2007, 12:43 PM

~||Noob Game Console Advisor||~
*******
Store Representative
7,931 posts

Joined: Jan 2003
From: PJ, Malaysia




wolfx
post Jul 6 2007, 12:45 PM

Getting Started
**
Junior Member
93 posts

Joined: Jun 2006




wcliang
post Jul 6 2007, 12:48 PM

9999
****
Senior Member
585 posts

Joined: Jan 2005
From: JB



DjiNn
post Jul 6 2007, 12:49 PM

~||Noob Game Console Advisor||~
*******
Store Representative
7,931 posts

Joined: Jan 2003
From: PJ, Malaysia



QUOTE(wolfx @ Jul 6 2007, 12:45 PM)
Actually I am curious on the 3ROD percentage in Malaysia. Do let us know if you know. wink.gif

Well according to mr peter, this warranty extension is valid worldwide so Singapore should be covered.

tot31: Oic....now i get it. Sorry ya. wink.gif
*
I will let you know once MS called back from me about this matter. (Still can't get from them)

The truth ? I can't tell you how many units, just percentage. is as same as the US market. 27%

but again I don't have any sources to confirm is this is a true number. Just by my calculation and etc.

This post has been edited by DjiNn: Jul 6 2007, 12:50 PM
judge-the
post Jul 6 2007, 12:54 PM

-Judge-Jury-Executioner-
*******
Senior Member
3,331 posts

Joined: Jan 2003
From: -MegaCity One-



DjiNn
post Jul 6 2007, 12:57 PM

~||Noob Game Console Advisor||~
*******
Store Representative
7,931 posts

Joined: Jan 2003
From: PJ, Malaysia



QUOTE(judge-the @ Jul 6 2007, 12:54 PM)
sifu jason... sorry noob question here. if we pay rm250 how long need to wait for a replacement unit?
*
there are 3 option,

1)if I have the stock, no need to wait. 1 to 1 on the spot (terms and condition apply)

2)If I don't have the new stock, but I have refurbish you also can take the refurbish . 1 to 1 (terms and condition apply) no need to wait as well.

3)If I don't have any stock at the moment. need at least 1 week to restock. (7 working days )

judge-the
post Jul 6 2007, 01:07 PM

-Judge-Jury-Executioner-
*******
Senior Member
3,331 posts

Joined: Jan 2003
From: -MegaCity One-



DjiNn
post Jul 6 2007, 01:09 PM

~||Noob Game Console Advisor||~
*******
Store Representative
7,931 posts

Joined: Jan 2003
From: PJ, Malaysia




hezda
post Jul 6 2007, 01:21 PM

Casual
***
Junior Member
402 posts

Joined: Apr 2006



ImSIEBEL
post Jul 6 2007, 01:30 PM

| Mile High Club |
*****
Senior Member
755 posts

Joined: Sep 2006
From: Batu Caves



madmoz
post Jul 6 2007, 01:33 PM

New Member
*******
Senior Member
4,250 posts

Joined: Nov 2006



wcliang
post Jul 6 2007, 01:45 PM

9999
****
Senior Member
585 posts

Joined: Jan 2005
From: JB


Only covered the three flashing red lights error code. and it mentioned these policies are global

http://www.xbox.com/en-US/support/systemus...warrantyfaq.htm

QUOTE
Expanded Xbox 360 Warranty Coverage FAQ
Q: What are you rolling out that is new?
A: While we maintain our one-year console warranty (two years in some countries), Microsoft is extending the terms of its Xbox 360 warranty to three years for certain general hardware failures which are indicated by three flashing red lights on the console.  This will apply to new and existing customers and we will retroactively pay back the out-of-warranty repair costs paid by customers for console problems indicated by the three flashing red lights.

Q: How does this warranty differ from your existing warranty?
A: Currently, any Xbox 360 is covered by a one year manufacturer's warranty (two years in some parts of the world).  If the console is out of warranty, there is a charge to have it repaired.  It then comes with an additional one year repair warranty.  With these changes, there is effectively a three year warranty with no charge for repair for general hardware failures indicated by the three flashing red lights error code which displays on the console. 

Q: Is this effective worldwide?
A: Yes, these policies are global.  The new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement.


This post has been edited by wcliang: Jul 6 2007, 01:45 PM
zio
post Jul 6 2007, 02:47 PM

RAWRR!
*******
Senior Member
4,889 posts

Joined: Jan 2005
From: Kelana Jaya



True enough that it is not exactly fantastic news but at least it is something.

Since the XBOX is not official here, there is nothing Microsoft can do for Malaysians (other than making it official). If you think RM250 is too expensive, then just send it down yourself lo.

At this moment to me, something is better than nothing. And 3 years is definitely better than 1 (or 2 in some parts of the world).
nabelon
post Jul 6 2007, 03:01 PM

Walk of Life
******
Senior Member
1,714 posts

Joined: Aug 2005
From: Taman Pekaka, Sg. Dua, Gelugor, Penang




zio
post Jul 6 2007, 03:05 PM

RAWRR!
*******
Senior Member
4,889 posts

Joined: Jan 2005
From: Kelana Jaya




mistaman
post Jul 6 2007, 03:44 PM

Getting Started
**
Junior Member
177 posts

Joined: Jan 2003
From: In and Out of the Net



zio
post Jul 6 2007, 03:52 PM

RAWRR!
*******
Senior Member
4,889 posts

Joined: Jan 2005
From: Kelana Jaya




judge-the
post Jul 6 2007, 04:20 PM

-Judge-Jury-Executioner-
*******
Senior Member
3,331 posts

Joined: Jan 2003
From: -MegaCity One-


QUOTE(nabelon @ Jul 6 2007, 03:01 PM)
This is the kinda of news that makes me afraid of buying x360.damn..
*
now still ok lah... imagine we ppl that bought the 1st batch japanese 360 after the launching sad.gif
verced
post Jul 6 2007, 04:42 PM

Getting Started
**
Junior Member
168 posts

Joined: Jan 2003
QUOTE(DjiNn @ Jul 6 2007, 12:57 PM)
there are 3 option,

1)if I have the stock, no need to wait. 1 to 1 on the spot (terms and condition apply)

2)If I don't have the new stock, but I have refurbish you also can take the refurbish . 1 to 1 (terms and condition apply) no need to wait as well.

3)If  I don't have any stock at the moment. need at least 1 week to restock. (7 working days )
*
Do you still have to pay the 250 even if you have it in stock?

3 Pages < 1 2 3 >Top
 

Change to:
| Lo-Fi Version
0.2131sec    0.54    5 queries    GZIP Disabled
Time is now: 1st December 2025 - 11:16 AM