I am using Maxis Fibre 30Mbps

The video call via Whatsapp & Wechat is terribly unstable
When i switch to my own mobile data, although the 4G is weak & slow at my house, but the video call quality is n time better than Maxis Fibre
It is also always lag when i play video via fb, etc.

I am the only internet user at home, only 1 laptop and 1 phone connected to internet
Not download anything, play games, etc when watching video or video call

Is anyone experience the same and have any solution?

you bought your own router?
I am using the maxis stock router since 10Mbps time, when upgraded, they offered to change router but i rejected since it was good before
my friends who chose to replace old router with new one, wifi connection is terrible

i read many comments for the new one, 1 word: terrible
my friend's experience is also terrible
mine so far ok for everything except video

Maxis is fibre

i means even my mobile data 4G is weak at my home, still can provide stable video call
but if using maxis, even i am standing beside the router, it is still very unstable

i am staying at landed, and it is fibre cable
the contractor told me that need to take good care of it, because it is fragile

wow, so future high tech look

every time i do the speed test from my laptop, maxis fibre is always able to run at max speed (attached the test result)
This is one of the reason that i don't want to change the old stock router to newest one
besides that, i am also able to get wifi signal from this stock router even at outside of the house (the route is situated at 1st floor beside staircase, middle of the house)
the only problem is the video only

i am not using LAN, so speed test the wifi via laptop
my friend using the new stock router that come with 2 band, terrible
router is at 1st floor, ground floor signal is weak and also very unstable
how do you perform firmware update?

This post has been edited by aaron80: Aug 18 2019, 07:20 PM