I am using Maxis Fibre 30Mbps

The video call via Whatsapp & Wechat is terribly unstable
When i switch to my own mobile data, although the 4G is weak & slow at my house, but the video call quality is n time better than Maxis Fibre
It is also always lag when i play video via fb, etc.

I am the only internet user at home, only 1 laptop and 1 phone connected to internet
Not download anything, play games, etc when watching video or video call

Is anyone experience the same and have any solution?

I am using maxis fibre 300mbps. No problem for me.
It can be problem with maxis stock router.

you bought your own router?
I am using the maxis stock router since 10Mbps time, when upgraded, they offered to change router but i rejected since it was good before
my friends who chose to replace old router with new one, wifi connection is terrible

Maybe Wifi got inteference. Try adjust use different channel if can

This post has been edited by jadjad: Aug 15 2019, 10:31 PM

Yeah i am using my own. Smooth. U should accept the offer. They offer for a reason haha.

Copper or Fibre? For the cable

i read many comments for the new one, 1 word: terrible
my friend's experience is also terrible
mine so far ok for everything except video

Maxis is fibre

If you say video call on wifi unstable, it should relate to the router. If you say switch to 4G is weak inside your house, you should blame the wall of house because your house is built with thick cement.

My best solution is upgrade to Asus RT-AC86U.

Some apartment@condo are still using copper. Landed only fibre.
Anyway, if using copper. Need to check back their reading margin for that cable.

Standard RGW that Maxis give to the customers are useless. If u asks me. Get 3rd party RGW like Asus for better performance and stability.

i means even my mobile data 4G is weak at my home, still can provide stable video call
but if using maxis, even i am standing beside the router, it is still very unstable

i am staying at landed, and it is fibre cable
the contractor told me that need to take good care of it, because it is fragile

Worst case is your stock router that Maxis gave it to you.
Just change your router and thats it.

that's definitely the stock router that provided by maxis is facing overheating and performance dropping.
I can provide you a best suggestion. Get prepare to save money and upgrade to RT-AC86U.


Asus RT-AC86U

Fans attach to behind

my RT-AC86U


speedtest on 4G


speedtest on wifi


This post has been edited by junclj: Aug 17 2019, 10:50 AM

wow, so future high tech look

you should upgrade to this router, I will sure guarantee confirm will fix your wifi issue.

every time i do the speed test from my laptop, maxis fibre is always able to run at max speed (attached the test result)
This is one of the reason that i don't want to change the old stock router to newest one
besides that, i am also able to get wifi signal from this stock router even at outside of the house (the route is situated at 1st floor beside staircase, middle of the house)
the only problem is the video only

Mine also 30mbps stock but newer c5v. Terrible initially but after rounds of firmware upgrade, stable now.
Smooth video chats.

You may try wechat video call from your laptop since LAN is stable. If it is okay, then confirm is your router wifi issue.

i am not using LAN, so speed test the wifi via laptop
my friend using the new stock router that come with 2 band, terrible
router is at 1st floor, ground floor signal is weak and also very unstable
how do you perform firmware update?

This post has been edited by aaron80: Aug 18 2019, 07:20 PM

The firmware upgrades were pushed by maxis.