Beware everyone!!!

Received many of the following SMS last night and today (Sunday, 21/07/2019), which I have nothing to do with:

TQ for using your <credit card name> ending <xxxx> for MYRXXX.XX AT ITUNES.COM/BILL \\; <date>. For enq call num at back of your card

This follows by a call (on Sunday, 21/07/2019) from an actual person claiming to be a staff of the bank that issued the credit card, who want to help me with these suspicious transactions.

Fact:
- these messages are coming from the usual route i.e. it is the same number for my usual valid transaction, so this involving professional scam groups!
- they called from 03 - 2772 7500, very suspicious number!

Action:
- checked my credit card account online and found no record of such transactions
- refused getting help from the call; never give out any sort of your personal information

Further action:
- monitor my credit card account and will update this topic with my finding

Updates

Fact:
- out of those 4 messages I received, I now (Monday, 22/07/2019) see one of them made it into my credit card account transaction i.e. it has charged me for it
- and my credit card no longer works
- went to my bank to report this case, and they told me:
1. this is a known issue, and they have a process in place to tackle this i.e.
a. check with customer whether the itunes transaction is genuine
b. if not, cancel the card and reissue a new card
c. and refund
2. so the person who called me on Sunday was indeed from the bank i.e. called from 03 - 2772 7500; I was too precautious, where the person has blocked my credit card and let me contact the bank to sort it out

Action:
- waiting for my new credit card
- once I have the statement showing the itunes transaction, I will have to go to the bank to proceed with the refund

This post has been edited by Fact: Jul 22 2019, 11:59 AM

Updates

Fact:
- Received new credit card on 26/07/2019
- Filled dispute form on 26/07/2019
- Received full refund on 20/09/2019

--tread end--