Recently I hv installed a Xiaomi Mijia Smart Door Lock. The installation seems perfect (I guess). My Mijia app can recognise the smart door lock, so I guess the pairing was done successfully. However, I have a few issues with the smart door lock.

1) When my door is closed, my Mijia app showed that my door is not closed. Hence, I guess it is not in a locked mode.
2) When I pull up the handle, the anti-theft latch will in lock position. But I can unlock it without using key/fingerprint/passcode... When I pull down the handle, it the anti-theft latch unlocked immediately.

I'm wondering if anyone know how to solve this problem? Thank you.

1. If you lock it does it shows closed?
2. If locked, Can open from both sides or inside only?

Where can I get this

Shopee, Lazada , etc

Is the spindle inside installed correctly?

Installed correctly.

1) When i pull up the handle, the 3 anti-theft latches come out from the lock body. But on the app, it is stated door not close.

2) i can open from both side. From outside, no need password/key/fingerprint/passcode... just need to pull down the handle. From inside, there is a button on the handle, which according to the user manual, I need to press on it while pull down the handle to open the door. But now, i can open the door without pressing the button.

Did it ever work right before?
I think something was installed wrongly

Seems like the door never detect that it close before. Try check if the strike plate is properly engaged. Some say the top and bottom 3 point lock hinge need to be saw off too.

Edit: strike plate might not be aligned properly where your latch bolt stuck and not latch properly.

This post has been edited by hikashi: Jul 17 2019, 09:10 PM

No. Like this ever since it was installed.

Ya... on the Mijia app, it shows door not close. There is this latch (second one from the top) that serves to detect whether the door is closed or not. I did tried to push it down with my finger and then pull the handle up... to mimic that the door is closed. When I do that, the Mijia app showed that the door is locked. But unfortunately, I can still open the door without passcode/fingerprint/key.




Since the door can be close and the anti-theft latch can come out from the lock body and fit nicely to the strike plate, I guess the strike plate is aligned properly. Maybe I'm wrong...


Sorry, but I don't understand the part u said that need to be saw off. Can u show me using photo? Thank you very much for the help... Really appreciate it.

can show a photo of your installed strike plate?

they call it "tian-di-gou" or the 3 point lock hook which is designed for china market metal door in mind.
if we using wooden solid door, this hook need to be sawed off. Or else the door cant be locked with the 3 bolt lock (activated by swinging the handle up).

if your door can be locked with the 3-bolt, then nvm bah.

I'm using wooden door (to be specific, fire door). The installer I paid to install the lock helped me to create extra space when he fixed the body lock. Hence the 3-point lock hook can be extended when in lock position.

The door can be "lock"... but the problems I'm facing are:
1) the Mijia app shows "door not close" even when I managed to lock the door (swinging the handle up).
2) I can unlock my door without using the key/passcode/fingerprint...

Will take photo later at home... sorry just notice your message.

I hv uploaded a video of my Xiaomi Smart Door Lock to show my problem. Please excuse my bad Chinese. Thank you.


Xiaomi Smart Door Lock

Thats weird. The door not supposed to open just like that from the outside
Also, I cant see the strike plate from the video. Hard to tell problem.
The black square spindle has 2 sides..it might be terbalik.

This post has been edited by hikashi: Jul 19 2019, 07:32 PM

Ya... I'm aware about this spindle. I think I put it correctly as I follow the instruction based on another Xiaomi smart door lock (https://www.youtube.com/watch?v=bPvoQN51_5I&t=451s). There is a clip-like-structure on one side of the spindle. Based on the video, the pin-like-structure should be on the inside facing upwards, right? I insert it from outside.

This is the photo from inside when I lock it manually. You can see that all the latches are in the correct position. However, in this condition, Mijia app still saying that my door is not close.

Very weird, right?

I suggest you double check the installation again.
The strike plate is ok.

Actually the outside door handle not suppose to move the latch at all until the door is unlocked with fingerprint or pin.

Ya...

this one is a different lock but I think they are similar so it might help you to double check on your installation -

https://www.youtube.com/watch?v=bPvoQN51_5I

Ya. This is the one I used to follow during the installation.

I don’t understand why they did not include any installation guide/manual in the box. They only include setup manual, which is useless if the installation not successful.

They provide free installation in China.

Park, planning to buy this lock too.

I'm facing the same problem for Xiaomi Mijia Smart Door Lock Push Pull model, open door from outside without password/fringerprint, may I know how you solve this issue?

I found a website listed in chinese.
our problem refer to number 1

http://029shouji.com/weixiu/83.html
米家智能门锁推拉式安装注意事项 小米 教程 指纹锁 密码锁 怎么装 安装方法
米家智能门锁推拉式安装注意事项

目前遇到问题：

①门锁常开（不用指纹钥匙可以开门）、常闭（指纹密码等不能开门，钥匙可以开门），因方轴过长造成；②安装后把手不能推拉开门；因锁体离合套筒箭头未正对造成；

建议检查方法：

1、建议将门锁拆卸下来在地垫测试检测；在通电状态下使用指纹开锁成功后，锁体电机是否有“呲呲”运动声音；

2、（室外侧锁体离合与地板箭头是否正对安装）有声音再将方轴插入锁体拧动方钢，确定锁体是否空转判断问题，

3、以此判断是锁体问题还是安装问题

安装注意事项

1、安装过程中是否将把手方向定位方向调整正确，（包括左右推拉定位螺丝，离合转动方向与胶垫标记是否正确）

2、锁体定位螺丝师是否拆卸正确（只拆除锁体室外侧定位螺丝，拆除不可直接装回锁体，需要按照补救方法进行，换向后重新安装必要打螺纹胶）

3、室外侧锁体离合与箭头是否正对安装的；（拆除定位螺丝后，两个箭头必须对正才能开启）

方轴问题

 方轴 2 根，

 方钢是否按照安装对应切割长度范围，把方轴插入锁体内，方轴高于门面 3-5mm，划线标记进行切割即可

 室外侧锁体离合与地板箭头是否正对安装

其它问题

1、前期系列版本存在不是最新固件，请再安装完成后更新升级固件；

2、禁止在门锁功能未检测完毕前，进行关门测试门锁；

3、请及时查阅相关资料对照实操，熟悉基本机械原理再进行安装；务必提高安装技能服务意识；

Hey buddy,

I just got a Mi Push Pull lock installed perfectly yesterday. Before that I faced the same problem as yours. Wonder if you get it done or not?



Attached thumbnail(s)

aqara switches spotted
btw is that a metal door with glass?

Aluninum with glass, buddy
I bought a bunch of xiaomi devices for my house

I have Aluminum with glass too but I got problem installing smart lock as the frame is narrow and existing lock is very close to the edge 😕

There is some types of smart lock for alu door, but it doesnt look smart 😵 I chose Mi lock, so I had to choose a door for it 😂

can you recommend which door is suitable for xiaomi smart lock?

do anyone here know which locksmith can help to install xiaomi smart lock?

Aqara N200 vs N100

The differences are supposed to be the following:
- New more square like design
- New two-factor authentication feature
- New lock hardware that tracks more kinds of breaking or picking attempts
- New extra durable sapphire fingerprint plate



This post has been edited by idoblu: Feb 13 2020, 06:08 AM

how you get all these update from aqara?

try to read everywhere haha....
this is actually from the iF Design Award. I think it won some awards for design.

more pics

HI Avantaziaz,

Can you share your experience installation ? because i have problems around 2 days but not solve the problem . All of Mi Home Apps tests was goods and perfects.

The problem that occurs is the lock application status is locked but we can still open it.

Thank you for your attention and co-operation.


Regards,

Suriawan S