Try source with 5.1 support, like netflix series.

I connect the optical to my home theater. So far so good

how about youtube/google movies? Did they produce 5.1ch too?

Netflix cancelled already, can't test

Depend on the source. If source have 5.1 audio, should passthrough 5.1.

Never try G.movie.

The 55Q5 TV remote looks solid and good and yet broken within 4 months. When asking for replacement, they asked for RM50+10 for that. Was told by phone to send an email to them for the method to buy, but no reply so far. Super not happy with this.

tested some 5.1ch testing video on youtube, non of them triggered the surround speakers of my sound system, but netflix definitely did which means it depends on compatible apps as well to get 5.1ch support, not just video sources, even with a 5.1ch encoded video but played on 5.1ch incompatible app still a no go(or I tested with false 5.1ch video)

youtube as of now still broadcasting audio in 2 channel aac format. you wont get a 5.1 audio/atmos audio from youtube. netflix in the other hand support for 5.1 audio

The 55Q5 TV remote looks solid and good and yet broken within 4 months. When asking for replacement, they asked for RM50+10 for that. Was told by phone to send an email to them for the method to buy, but no reply so far. Super not happy with this.

Mine also broken after 3 months. Same model 55Q5 TV

my coocaa 50’’ tv experiencing restarting problem, at first it keep restarting non stop every 30 sec or so,

then i factory reset, works fine for a while, then now it will restart after 10 mins or so while watching the tv.

anyone else having this problem?

im facing the similar problem as well. been trying to contact the toll free number, nobody answer.

getting fed up already

any1 successfully claim warranty for this tv? call never pickup 

Hi hifzil,

Sorry late to the party. Their hotline memang damn teruk. I complained on their facebook page, only to be advised to try calling again.
Even set up an auto dialler on my android, tried a few hours, nobody bothers to pick up.
Got lucky once and a lady receptionist answered (it was weekday, near noon) - I chit chat a bit but then didn't have all details with me so I told her I will call again.
Big mistake, never got through again 

Anyway, drop them an email at service@skyworth.com.my - Skyworth supports coocaa.
My TV got repaired within less than a month. They pickup TV from home and send it back to you.
The only concern I had was they tried getting me to pay a few hundred bucks - saying my model is old and if I pay, they will give me a new skyworth model as a replacement.
Told them I don't want to pay to get some same stuffs - then said can repair but it will probably break again (I mentioned you don't trust your own brand?  :confused: ) and said I have to pay if it breaks again within warranty.