They were very efficient in the pre-installation process, but sorely lacking during the installation and post-installation process.
My bad experience with them can be summed up as follows:
1. Subcontractors (ie installers and plumbers) not turning up on time or at all and showing up without an appointment;
2. Subcontractors were not briefed as to what I wanted;
3. Materials were not delivered in a timely fashion (resulting in the installer's and my time being wasted waiting for them to arrive before the installation works could commence)
4. Subpar workmanship and quality for the works - my powder coating was badly finished at multiple places and their solution was to take back the doors for repainting (which took 3 weeks), leaving me without properly fitted cabinet doors!
5. Despite minimal use and within less than a year after it was installed, a knob fell off because the screw used to fasten it was too short. And the other knobs have also loosened which we suspect is also attributable to the screw length issue and/or improper installation.
In hindsight, I wish I had had the wisdom to negotiate for a longer warranty period and more favourable payment terms.
Sep 22 2019, 10:54 PM
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