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Enquiries/Recommendations Buying directly from Lenovo Malaysia website?

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boonhan
post Apr 28 2025, 12:04 AM

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QUOTE(sHawTY @ Apr 10 2025, 10:34 AM)
That's interesting—my experience has been quite different. We've used Dell and HP for many years in the past, and in our case, they tended to have more issues compared to Lenovo.

With Lenovo, things have been much smoother for us, especially since we always go with the Premier Onsite Warranty instead of the standard one. The RMA process has been straightforward—they’ve never rejected a claim, usually just request a few photos, and consistently send someone over by the next working day.

Not to mention, Lenovo has consistently been more affordable. And now that they’ve introduced Lenovo Rewards—something other brands don’t offer—it adds even more value. Honestly, it's hard to justify switching to other brands that don’t reward loyalty.
No. Sorry
*
agreed with his statement on the keyboard issue, somehow i feel dell got better build quality.
my organization also fully abandoned lenovo and now onboarded dell. Laptop cost are higher than before but dell can customize according the spec requirement.
Previously before any submissions to Lenovo, IT team will access if it can be justify under warranty, otherwise have to spend extra to fix it (more days too). Now with dell everything also they fix, if during service found battery getting bloated they will replace it right away too.

Lenovo Rewards for certain employees or the organization? that is red flag in company policy.
Dell do offer special deal directly on pricing.

 

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