TLDR

- Bought a lenovo laptop on its website on 9 October 2020.
- Stated delivery within 8 weeks at time of purchase
- Lenovo lied, and shipping date is end January 2021 (4 months after)
- Cancelled order, and request refund on 26 October 2020
- Lenovo has't refunded in 2 weeks, calls and emails lenovo
- Lenovo ignored, and just say wait, we check our system
- Send an email to bank, cc BNM, OFS, KPDNHEP
- Bank refunded in 2 days.


IMO not many of us know that with credit cards, there's a greater amount of consumer protection in case of unfortunate incidents where we need to dispute transaction with merchants. As we can use intermediaries (banks, card issuers (mastercard/visa/amex), BNM, OFS, KPNDHEP) to ensure that our rights as consumers are well-protected.

In my case, Lenovo sucks balls to the max. At the time of my purchase, its website shows that the item will be shipped within 8 weeks. I made my order, paid, and wait. One week after that, lenovo portal shows my laptop is shipping in November, a few days later, it changed to December, and a few days after that, changed again to late January 2021.

I am well-aware that AMD Ryzen CPU now has a worldwide shortage, but is it so difficult for Lenovo to estimate their shipping date? If it ships in 4 months, just write 4 months la, don't la lie to people and say it ships in 8 weeks.

My experience with refund with other companies, are normally quite quick, ie less than a week. After 2 weeks of not getting refund, this thing is starting to get on my nerves.

Wrote a long email, and copied to BNM (bnmtelelink@bnm.gov.my), OFS (enquiry@ofs.org.my), and KPDNHEP (eaduan@kpdnhep.hep.gov.my) on 7 November (Saturday)

BNM replied that they noted, OFS called and tell me to call them within a week, if there's no development from HSBC.

HSBC immediately replied within 1 working day (9 November) and say will investigate and get back to me within a week.

HSBC refunded me on 10 November

Yes they charged me full amount, because the agent keyed in the credit card for me, as I can't make payment from my end. Keep on error error error.

I chose ready made unit, also shipping on 22 December 2020. Thinkpad T14s AMD.

Expected to ship tomorrow. But not even released to manufacturing yet.

Ordered "ready-stock" thinkpad T14s from the website. Quoted shipping within 7 days, ended up close to 2 months. Not even custom made.

This post has been edited by Mr Gray: Dec 8 2020, 02:25 PM

Hmm, my laptop is shipped from Hong Kong. Not Hefei, China like other people. Can't wait to receive it tomorrow. Waited almost 2 months for this.

This post has been edited by Mr Gray: Dec 9 2020, 05:19 PM

x

This post has been edited by Mr Gray: Dec 9 2020, 05:18 PM

My 3-6 days order ended up being 2 months. Never trust estimate put on lenovo website. Full of lies.

Totally agree. weeks turn into months. Gross misrepresentation. Might as well put range is 1 week-30 weeks.

They already charged your credit card? Or you paid with bank transfer?

If credit card, than easier for you to get refund. If bank transfer, I suggest you to just wait, because god knows when or if they will refund you.

Go ahead. T14 amd is more than good enough for studies. I got myself T14S, a slimmer and lighter version with longer battery life. Very happy with it thus far. Super fast, and crazy long battery life. Or if you're at it, you might wanna look at x13 too.

Once you use thinkpad keyboard, you'll never want to use other laptop keyboard anymore.

Everything else is quite smooth. The only thing is very long shipping time. Expect 1-2 months. If you're very lucky, you will get it in less than a month.

Unless you're a gamer, you can go for legion. I don't play serious games, more towards word, excel, photoshop. So thinkpad t14s works perfectly.

Payment didn't get through. Yes same shipping and billing address.