hey guys,

just want to share my experience with shopee pay.

last week case

- redeemed the rm5 for first shopee pay usage.
- bought something around RM80
- thought that I would have to pay only RM75 (as the voucher is Rm5)
- topup rm75 to shopee pay
- nope, you still have to pay rm80, and the voucher Rm5 will be credited to your shopee pay account
- topup rm5 to shopee pay, paid rm80 in full.
- shopee pay - rm5 balance

today

- want to buy something for rm240
- shopee pay got rm5 balance
- topup rm235
- checkout....nope..... "you have exceeded daily transaction limit of rm200".....wtf?
- i decided to withdraw the money and use card instead
- nope...you have to provide your IC picture and selfie to upgrade shopee pay account due to security services, only then can withdraw
- I am not willing to share my IC at this moment
- called customer service (susah nak dapat today)
- long story short, you either provide IC to withdraw, or.......
- I have to topup abit, say rm5 because the CS said I have to have a minimum amount in shopee pay....wtf?
- nope...decided not to use shopee pay for payment
- proceed with providing my IC and "upgrade" shopee pay account for withdrawal
- waited around 1 hour for IC verification
- shopee pay upgraded, proceeded with providing banking details
- wait around half an hour or so
- withdraw
- not sure how long it will take, using shopee wallet in seller section, withdrawal usually took 1/2 working day/s

dissatisfaction

- why rm200 daily transaction limit?
- why the CS said need minimum balance in shopee pay?
- why shopee wallet (seller) and shopee pay (buyer) cant be linked?

I guess for a rm5 voucher, this is too much of a hassle for me.
Now I am anxiously waiting for the money to be credited to my banking account.
hopefully no hiccups.

If I remember correctly, i tried to purchase the item after I upgraded my account. Surely there has to be an option to upgrade the daily limit. But I cant find it anywhere, and i still did not manage to purchase the item. Thus, I opted for withdrawal....and still waiting for the withdrawal to be approved.......
Lesson learned.