Pay to which merchant?? Digi?

So, the rm15 get back rm3 starting today all ceased?

This RM4 CB for RM20 payment to Digi is that daily or 2 off thingy? i made another payment today, still got the CB.

Just try the rm5 cb 2 on mynews but no rebate. T&C says as long as can pay with shopeepay. The voucher is not utilised even I did clicked use voucher and the payment screen there got the words "voucher" before scanning to pay.

I am hoping that even with the voucher applied n transaction still failed at least i dont have to proceed n can go to other selected station. I am afraid of it behaving like what happened to adamw above.

But my voucher was not used.

Which means diff merchant's voucher behave differently. Like i said Alpro voucher remained after failed to redeem at unlisted outlet.

Now all the "famous" voucher such as Mr DIY or daily essential the rebate reduced from 40% cashback , max Rm 4 ,

to RM 5 rebate Rm 2

When u all used a cb voucher n payment was successful but cb didnt appear in transaction list, how did u effectively lodged a complaint to claim the cb? I tried live chat but always got cut off from queue due to network error even though it seems to be ok.

I notice that the shopeepay $ and coins at the app main page is not updated instantly. Have to go to the My Wallet under Me to view the actual amount. Kinda annoying when you found out not enough $ in the wallet

Drag down and release doesnt work for me. Have to kill the app and reopen.

If u can locate the payment transaction in the transaction list, just click on it n all those info r there for u to screenshot.

15-3 ended for some merchants n still valid for others.

System problem due to differing configurations and scanners

Try another KKM outlet should be working fine after that

I just tried...
I do get the rm3 cashback
Mayb u can try chat wif their cs

Add up the case of missing RM3 cashback from 99Speedmart yesterday, now got 2 cases already.
Feel headache to chase back all these missing cashback !

Seems like most ppl didn't get their cb with vouchers today...CS asked to wait for 24h but likely need to beg cs again tomorrow

Yes, open case already.
After being disconnected a few times using mobile shopee, I now use desktop version to chat CS.

Now phobia already, dare not use ShopeePay anymore until problem solved.

Did u furnish them with hardcopy receipt as chemistry susgested, cos i already lost mine?

I may think the same way as you too only if it's really a RM3 thing. But my experiences with ShopeePay thus far isn't just this RM3 problem, I've already "lost" about RM30-RM40 previously because of the "linked account" issues with my family members account (Don't think this amount can be recovered, just waiting the team to resolve the linked account issue now). Then yesterday itself, I further "LOST" another around RM24 by spending those "40% cashback capped at RM4" vouchers, after voucher applied no cashback received in wallet, but the "receipt" did show up the RM4 cashback earned.

Message the customer service, queue for more than half an hour because about 54 ppls ahead of me (haven't count the few attempts where phone suddenly disconnected and re-queue again ), at last only get reply "Please wait for 24 hours". Now 24 hours passed, still not received anything. It's such as waste of time.

I already had 3 complaints pending resolve with Shopee, and yesterday incident will be the 4th. It's very time consuming and yeah, I shall think twice next time before purchase all these attractive vouchers that may cost me more on time cost (p.s. yeah, attractive things usually are scams, but I thought Shopee should be trustworthy especially they are regulated under BNM now).

The main reason I intend to file complaint to the authorities is just as same as we reported scam case to the police. If everyone keep quiet because it's just a few buggy thing, cheater can easily become billionaire! The second reason, every time I chat with the customer service, they give me some explanations but was rejected by the proof that I provided, when they reply back via email, repeated the same thing in the chat again. I can understand the frontliner may not as experience and much info as the management, and due to time constraint most of the time they cant provide proper resolution, but I can't accept the one who email us, after spending about 1 week++ still don't know what kind of promotion they are having etc, just copy and paste the same reply from the frontliner.

b4 giving detail to shopee FB i get the RM3 adjustment which debit RM3 to my wallet .

maybe u guys also have the RM3 cashback debited to your wallet

Pls count me in if you want to report Shopee. I am equally frustrated as you. For me, they're the biggest manipulator.