QUOTE(Leslie2021 @ Jan 20 2025, 11:19 AM)
Oh no. I also kena. Didn't notice it got defaulted to 12 months until I read this forum. Sneaky greedy Shopee. I am sure many kena and not yet notice until they pay the next bill
QUOTE(wym6977 @ Jan 22 2025, 06:39 PM)
I thought I am careless made mistake to select 12 mths installment... seems like others also kena. I am pretty sure i have checked before made payment yet it become 12 mths installment. Complaint to CS but no use so have to be extra careful when using this Spaylater as they might change the default without you noticing it...
Just bite the bullet and pay the bill? I've created a case at
https://ttpm.kpdn.gov.my/, not sure if there'll be any action
QUOTE(beLIEve @ Jan 22 2025, 07:00 PM)
It should be Bank Negara but certain thing online are dumped to MCMC. At MCMC, you will still be arguing with the vendor.
I think your case difficult to argue since every option was given to you. Some more printed 1 month is 0%.
well, BNM said it wasn't them, and the email provided no longer works. Yea, now I make sure every time it's 1 month 0%. I requested regulator to make sure the 0% is set as default
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Dear Sir
We refer to your e-mails on the above matter.
We wish to inform you that Bank Negara Malaysia ONLY regulate ShopeePay Malaysia Sdn Bhd (ShopeePay) as E-Money Issuer (Non-bank) and Registered Merchant Acquirer which is as payment system regulatees.
We wish to clarify that Shopee Pay is a digital wallet service which is one of payment options offered by Shopee. You can use it for several transaction such as an online transactions within Shopee, offline transactions with merchants who accept payment via ShopeePay and also receiving or transferring payment to your contacts.
We also would like to inform that SPayLater which offer BNPL scheme is not regulated by BNM. Therefore, any enquiry or complaint against SPayLater, you may also raise or liaise directly Shopee to the following link: help@support.shopee.com.my
As for your issue is more on Shopee platform itself (which is an e-commerce platform) and SPayLater but not Shopee Pay, therefore, you may raise or liaise directly to Shopee the following link: help@support.shopee.com.my
Thank you.
Protect yourself! Practise 3S (Soal, Sekat, Sebar) to avoid becoming scam victims – Follow the Amaran Scam Facebook page for updates on financial scams.
Mohamad
BNMLINK
Bank Negara Malaysia
Telephone: 1-300-88-5465
This post has been edited by alexwsk: Jan 25 2025, 11:35 PM 
Aug 16 2021, 08:48 PM
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