I saw a reply by their customer relations in my MCMC complaint thread stated 18th April:
“We acknowledge the receipt of the above and will work towards resolving the matter with our customer.”

But until today -26th April. There’s no one call me on my maxis complaint. Anyone can advise me what can I do next? I don’t want to walk in to maxis again, because I scare I will cry and lost control again.

The service is really bad! M totally regret to purchase IPhone XS Max plan and subscribe their one prime package with Maxis. Every month paying > RM300 for a bad service now!
The Dongle 4Gbackup until today still not yet activated. Installed since 16Feb.

so, kes closed in MCMC complain portal? No one from MCMC call you? Just re-open back, add additional comment.

But, MCMC will follow for second time. But, if results still not satisfactory, i.e. ambiguous reply, not necessary in your favour, continue to re-open and follow up.

But, there will be no update from MCMC one. Tried that on TM, follow up until nearly 8 months.

Errr....is it the issue of line is bad for Maxis line in your area, but you subscribe to their 1Prime package with purchase of Iphone XS Max?

Well, I believe you would have very little recourse to terminate the contract, but, you can force Maxis to ensure that the line is better in your area. But, if the line is bad when indoor, nothing much can be done, it due to design of building.

Just continue to complain and follow up with MCMC and go to Maxis Service Center is your only option.

MCMC show the status : investigation.
Oh well I thought MCMC will help us to follow up. But seen like nothing can be done from their side. Until today, Maxis didn’t call me neither mcmc too.


I don’t think the line is bad. My mobile network connection is good. Now the case is they didn’t activate my 4G wireless dongle since they installed on 16Feb. And when I trying to call maxis that time, no people want to pick up.

Sad to say, MCMC work like "follow process" type.....

1. u raised complain
2. forward it to Maxis or whoever company u complain
3. Depending of the company u complain, your case, Maxis, no comment, but, my case, my complain is TM, they never call me
4. TM reply to MCMC, issue closed
5. MCMC closed the case without referring to me at all. I got to know it when received email from MCMC say case resolved. Re-open back, write comment say not resolved. The resolution given is something like what you posted, as good
as nothing.
6. Continue open, keep follow up every month, no resolution
7. After dunno how many months, they auto-closed again. And, re-open bac. Stype 5 repeat for 8 months

Another case I complain about Maxis. Different issue from you, got cheated by dealer, verbally offer me better package with lower price. I accepted. But, when bill come, it no different from walk in package, more expensive than my existing package, which no longer offered. Forced me to the new package, double the price, contract 2 year.

Complain to Maxis first, they say cannot do anything, contract sign, black and white. I told them I got evidence, communication with the dealer agent. They don't honour, say follow contract. Got pissed off, I complain to MCMC, cc Maxis, with all evidence. Maxis kecut, customer service call me, I told them, I just want them to honour what dealer agent promised, nothing more, nothing less. Or, reverted back to my old package. BTW, the agent absocne, uncontacted, first claim misunderstanding, promise to solve, but, when first bill come, give me shock. The Maxis CS say he cannot decide, need get his boss approval, as what I request is beyond his authority level. I say, ok, u go ask, u know where I stand, what I want, non negotiable, I have all evidence, whatapps communication with your agent what promised, now u told me that the package not valid, ask me accept Maxis One Plan 98. 30 min later, he called back, say ok, they give rebate RM30 for Maxis One Plan 98 for 2 years, I need to pay RM68 only, exactly what I was promised earlier (prior to that I use surfmore plan, pay RM50 per month only, but, no unlimited call and sms)

If your case is your 4G wireless not activated, then, u go Maxis center harrassed them, ask them come to fix. And, raise the issue in MCMC, open new complain. Don't combine into old complain, if there is. If previous complain is same, then, continue follow up there. Need call them, speak to officer in charge. Although no help, but, at least tell them u follow up, keep the pressure

I wish I got time to walk in to maxis centre @ Garden again. I really feel very disappointed on their services.
I have called them yesterday, they admit they haven’t activate and ask me wait for 24 hours.. too bad... the dongle led still show red color.. haixxzzzz

No necessary maxis center @ garden, any maxis center will do......just make sure it is maxis center, not maxis authorised reseller

Seems to me your FIBRE having issue not your MOBILE. You probably need to specify that in your complaint to MCMC.

Go to their FB or Twitter and post the complaint with your Case ID.
Continue to call to complain.
Ask for waiver if you want.

If Fibre related issue, need to wait for TM too.

No point to go to Maxis Centre to complain. Their retail store is to buy/subscribe stuffs not handling complaint.

Someone called me from maxis d. Issue finally solved. They finally activated my 4G backup sim. & also explained how I going to get my promotion rebates on my bill. Thanks everyone!