hi. ive raven se bought end of last year. i think my 512gb ssd has a problem. how to claim warranty?
ILLEGEAR Custom Performance Laptops v.4, AMD RYZEN 4800H with FREE AC Valhalla
ILLEGEAR Custom Performance Laptops v.4, AMD RYZEN 4800H with FREE AC Valhalla
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May 16 2020, 09:38 PM
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#1
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Senior Member
3,174 posts Joined: Jan 2003 |
hi. ive raven se bought end of last year. i think my 512gb ssd has a problem. how to claim warranty?
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May 17 2020, 05:13 AM
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#2
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3,174 posts Joined: Jan 2003 |
QUOTE(Prince J @ May 17 2020, 01:00 AM) Email: support.illegear.com thanks. i guess i will contact them on monday.Whatsapp: 0182618599 btw, do u have real pictures of onyx g? |
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May 17 2020, 01:36 PM
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#3
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3,174 posts Joined: Jan 2003 |
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Jun 16 2020, 07:02 AM
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#4
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3,174 posts Joined: Jan 2003 |
just want to give quick feedback. received new ssd after rma. it took around 2 weeks+. nice after sale service. thumbs up.
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Jun 24 2020, 10:13 PM
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#5
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3,174 posts Joined: Jan 2003 |
QUOTE(Prince J @ Jun 20 2020, 11:19 PM) Yes. You can visit us at onyx g available for viewing?A-01-10, Block A, Ground Floor, 1 Tebrau, Taman Seri Setanggi, 80250 Johor Bahru, Johor, Malaysia. Basement and Street Parking. MON – SUN | 11AM – 7PM 1PM – 2PM LUNCH TIME Sales: (+60) 10-9366136 Support: (+60) 10-9786136 |
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Jun 28 2020, 10:17 PM
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#6
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Senior Member
3,174 posts Joined: Jan 2003 |
dear illegear, kindly check this item in ssd option:-
256GB Seagate Barracuda 510 M.2 PCIe NVMe Solid State Drive (3400r|3000w mbps) are you sure with the read and write speed? |
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Jun 29 2020, 07:39 AM
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#7
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3,174 posts Joined: Jan 2003 |
QUOTE(Prince J @ Jun 28 2020, 11:58 PM) Hi figure8 based on spec sheetWe got the info from here: https://www.seagate.com/as/en/internal-hard.../barracuda-ssd/ Do note Seagate has secretly changed their SSD from 256GB to 250GB. 256GB should be 3100r and 1050w 1TB 3400r/3000w This post has been edited by figure8: Jun 29 2020, 07:39 AM |
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Jul 8 2020, 10:37 AM
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#8
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order onyx last week, this week saw new promo with additional games... huhu.
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Jul 9 2020, 08:24 PM
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#9
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3,174 posts Joined: Jan 2003 |
QUOTE(Prince J @ Jul 9 2020, 03:29 PM) If your laptop is not shipped yet, we can include the free game code to you. wow. nice to hear it. yes, my laptop still processing. how to claim it sir? |
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Jul 13 2020, 08:07 PM
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#10
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Senior Member
3,174 posts Joined: Jan 2003 |
PrinceJ, may i know what is the latest bios for Onyx G?mine is 1.07 but other brand with same chassis alrdy updated to 1.10
This post has been edited by figure8: Jul 13 2020, 08:11 PM |
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Jul 13 2020, 11:08 PM
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#11
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3,174 posts Joined: Jan 2003 |
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Jul 14 2020, 05:18 PM
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#12
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3,174 posts Joined: Jan 2003 |
QUOTE(Prince J @ Jul 14 2020, 02:25 PM) Hi figure8, what's your serial number? GM5MPHW2201600996 |
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Jul 14 2020, 05:48 PM
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#13
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Senior Member
3,174 posts Joined: Jan 2003 |
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Jul 14 2020, 05:51 PM
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#14
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3,174 posts Joined: Jan 2003 |
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Jul 26 2020, 12:12 AM
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#15
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3,174 posts Joined: Jan 2003 |
i think the eta stated in illegear store is decent. i received my unit less than 14 days. preorder unit might take longer.
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Aug 2 2020, 10:58 PM
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#16
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3,174 posts Joined: Jan 2003 |
QUOTE(tiggywombat @ Aug 2 2020, 09:50 PM) I noticed onyx and rogue Ryzen Nvidia GPU driver is quite old.. also the latest Nvidia driver doesn't recognize the GPU so cannot install.. stuck at version 442.80 with quite a few bugs install using geforce experienceAnyone else have solution? dylan_chng liked this post
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Aug 3 2020, 07:45 PM
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#17
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3,174 posts Joined: Jan 2003 |
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Aug 13 2020, 09:17 PM
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#18
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3,174 posts Joined: Jan 2003 |
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Aug 14 2020, 06:40 AM
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#19
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QUOTE(Timber @ Aug 13 2020, 11:53 PM) i did nothing. after doing some test, the issue cause by igpu. hmmcurrently using dgpu, maybe ill try reinstall igpu driver and see if that fix the prob This post has been edited by figure8: Aug 14 2020, 06:42 AM |
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Aug 22 2020, 09:07 PM
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#20
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Senior Member
3,174 posts Joined: Jan 2003 |
QUOTE(amir.asyraf @ Aug 22 2020, 07:35 AM) I highly doubt undervolting will brick any computer. The worst that could happen is an unstable undervolt gets applied at boot, in that case just start your computer in safe mode and remove the startup. check herehttps://www.reddit.com/r/XMG_gg/comments/hi..._lake_10th_gen/ http://download.schenker-tech.de/Documents...-Comet-Lake.pdf others report bricked when undervolt below safe limit. thats why illegear usually limit UV value in bios. however, further UV can be achieved using software This post has been edited by figure8: Aug 22 2020, 09:10 PM |
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