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 ILLEGEAR Custom Performance Laptops v.4, AMD RYZEN 4800H with FREE AC Valhalla

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figure8
post May 16 2020, 09:38 PM

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hi. ive raven se bought end of last year. i think my 512gb ssd has a problem. how to claim warranty?


figure8
post May 17 2020, 05:13 AM

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QUOTE(Prince J @ May 17 2020, 01:00 AM)
Email: support.illegear.com
Whatsapp: 0182618599
thanks. i guess i will contact them on monday.

btw, do u have real pictures of onyx g?
figure8
post May 17 2020, 01:36 PM

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QUOTE(Prince J @ May 17 2020, 01:27 PM)
Yes we do, just posted one last friday on our social media.
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link plz. i cant find it. thx
figure8
post Jun 16 2020, 07:02 AM

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just want to give quick feedback. received new ssd after rma. it took around 2 weeks+. nice after sale service. thumbs up.
figure8
post Jun 24 2020, 10:13 PM

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QUOTE(Prince J @ Jun 20 2020, 11:19 PM)
Yes. You can visit us at

A-01-10, Block A, Ground Floor, 1 Tebrau, Taman Seri Setanggi, 80250 Johor Bahru, Johor, Malaysia.

Basement and Street Parking.

MON – SUN | 11AM – 7PM
1PM – 2PM LUNCH TIME

Sales: (+60) 10-9366136
Support: (+60) 10-9786136
*
onyx g available for viewing?
figure8
post Jun 28 2020, 10:17 PM

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dear illegear, kindly check this item in ssd option:-

256GB Seagate Barracuda 510 M.2 PCIe NVMe Solid State Drive (3400r|3000w mbps)

are you sure with the read and write speed?
figure8
post Jun 29 2020, 07:39 AM

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QUOTE(Prince J @ Jun 28 2020, 11:58 PM)
Hi figure8

We got the info from here: https://www.seagate.com/as/en/internal-hard.../barracuda-ssd/

Do note Seagate has secretly changed their SSD from 256GB to 250GB.
based on spec sheet

256GB should be 3100r and 1050w

1TB 3400r/3000w

icon_rolleyes.gif

This post has been edited by figure8: Jun 29 2020, 07:39 AM
figure8
post Jul 8 2020, 10:37 AM

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order onyx last week, this week saw new promo with additional games... huhu.
figure8
post Jul 9 2020, 08:24 PM

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QUOTE(Prince J @ Jul 9 2020, 03:29 PM)
If your laptop is not shipped yet, we can include the free game code to you.
wow. nice to hear it. yes, my laptop still processing. how to claim it sir?

figure8
post Jul 13 2020, 08:07 PM

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PrinceJ, may i know what is the latest bios for Onyx G?mine is 1.07 but other brand with same chassis alrdy updated to 1.10

This post has been edited by figure8: Jul 13 2020, 08:11 PM
figure8
post Jul 13 2020, 11:08 PM

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QUOTE(davidlian @ Jul 13 2020, 08:27 PM)
Wow... good find! Did Illegear reply? I ordered a Rogue Ryzen and would love to get some game codes if possible.
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wrong answer. sorry

This post has been edited by figure8: Jul 13 2020, 11:08 PM
figure8
post Jul 14 2020, 05:18 PM

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QUOTE(Prince J @ Jul 14 2020, 02:25 PM)
Hi figure8, what's your serial number?
GM5MPHW2201600996
figure8
post Jul 14 2020, 05:48 PM

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QUOTE(Prince J @ Jul 14 2020, 05:37 PM)
12L ID-W (ONYX G) EC version :1.14.09.00  12L IDS EC version: 1.14.08.00

You may send it in for BIOS/EC flash.
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possible to install on my own?
figure8
post Jul 14 2020, 05:51 PM

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QUOTE(Prince J @ Jul 14 2020, 05:50 PM)
Yes, but there is risk of bricking the machine if the steps are not done properly. We suggest you to send in to let our technician to flash for you.
*
who should i call @ 1tebrau?
figure8
post Jul 26 2020, 12:12 AM

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i think the eta stated in illegear store is decent. i received my unit less than 14 days. preorder unit might take longer.
figure8
post Aug 2 2020, 10:58 PM

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QUOTE(tiggywombat @ Aug 2 2020, 09:50 PM)
I noticed onyx and rogue Ryzen Nvidia GPU driver is quite old.. also the latest Nvidia driver doesn't recognize the GPU so cannot install.. stuck at version 442.80 with quite a few bugs

Anyone else have solution?
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install using geforce experience
figure8
post Aug 3 2020, 07:45 PM

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QUOTE(dylan_chng @ Aug 3 2020, 06:38 PM)
I have GeForce Experience and it constantly pesters me to update to the latest drivers.
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clean uninstall using ddu will fixed this issue
figure8
post Aug 13 2020, 09:17 PM

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only received 1 month, screen already broke. damn


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figure8
post Aug 14 2020, 06:40 AM

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QUOTE(Timber @ Aug 13 2020, 11:53 PM)
How the heck that screen broke? You applied pressure on the laptop while closed?
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i did nothing. after doing some test, the issue cause by igpu. hmm
currently using dgpu, maybe ill try reinstall igpu driver and see if that fix the prob

This post has been edited by figure8: Aug 14 2020, 06:42 AM
figure8
post Aug 22 2020, 09:07 PM

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QUOTE(amir.asyraf @ Aug 22 2020, 07:35 AM)
I highly doubt undervolting will brick any computer. The worst that could happen is an unstable undervolt gets applied at boot, in that case just start your computer in safe mode and remove the startup.
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check here

https://www.reddit.com/r/XMG_gg/comments/hi..._lake_10th_gen/


http://download.schenker-tech.de/Documents...-Comet-Lake.pdf

others report bricked when undervolt below safe limit. thats why illegear usually limit UV value in bios. however, further UV can be achieved using software

This post has been edited by figure8: Aug 22 2020, 09:10 PM

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