I got my Prodigy last week and I love it very much. I found out that I can't change my screen refresh rate from 144hz to 60hz in order to prolong the laptop usage. Is there any bios update to allow 60hz as well? My Q5 Evo also only is locked to 60hz and you can't select a list of refresh rate. I suspect there is some lock at the bios side that is preventing the change.

I got some problem with my Prodigy. When I connect to my TV and Monitor to play game on it, I do get 60fps but the games feel choppy and does not feel like its running on 60fps. I tried the latest nvidia driver and its still the same. I'm not sure what is happening because laptop display is smooth just that connect to external via hdmi and mdp is choppy.

Do you guys recommend any tool to open the plastic rear from the laptop itself? so far i've been using a small Philips head screwdriver. but it has left some small scratches to the plastic. i want to avoid doing anymore.

only received 1 month, screen already broke. damn

Hi figure8, yes you will need to visit our service center to fix the line on the screen.

received my onyx g after screen replacement. however, the body scratch due to poor workmanship during replacement. im not rly satisfied with it.

can i have a replacement part?i handle my laptop with care, at the end it scratch easily.

this issue settle. illegear replace front panel for me. thumbs up for great aftersale service.

Lets don't jump into conclusion first guys, I don't expecting any compensation from them anyway. I just want my Laptop problem free in the future, not making a fuss here.

Hopefully they will run the final stress test on my laptop which they are working hard on it, so I'm gonna be patient about it, I allowed them to keep my laptop for a few days more to check it thoroughly before sending back to me.

Thanks to the support team kept me update in time 

Hi figure8, we will send a ONYX G with 165hz sRGB 100% display to JB next monday to replace your 240Hz ONYX G.

We have conducted a con-call with TF yesterday in regards to the issue of the current batch 240Hz display, we will also send them a few screens for diagnosis next week to find out the root cause of the issue.

anyone had this problem after windows update, the power profile all gone and the ability to control min and max processing state of processor also disappear. any ideas? onyx pro