I get same reply from them last week. but today i ask again.. this is their answer. Quite disappointed. i need the laptop to do my final year project.. already 3 month 1 week of waitng..

Hi incubus, no problem on that we can provide refund to you. Kindly have your friend (the original purchaser) to email to sales@illegear.com with your order number and bank details.

Have a nice week ahead.

i don't get it, if they know parts or whatever shortage , why not just stop to take the new order , and put full force to fulfil the pending order ?

Hi, sure will follow up the refund for you too.

Most of our customers are more than understanding after we explained about the AMD worldwide shortage (explained a few times in previous pages of this thread), this is the only (or 2nd?) refund we proceed this month, I personally feel a bit wasting effort after waiting for so long and especially the stock has just arrived.

Alright, at around the 3-month mark of waiting for my purchase (earlier this month) many of my peers actually suggested me to get a refund because the delays are getting troublesome (and kind of fishy). Makes sense too, considering there are better alternatives out there like the Lenovo Legion 5 and the latest HP Omen series machines. I could also have ordered the RP-15 from Eluktronics if I was desperate to get the same machine anyway.

I persevered with my decision mainly due to two reasons. First was that I chose to spend my money on a local company instead of a giant multinational corporation in these trying times. Second, I was not under orders to work from home, so the need for laptop is not as urgent as some other people (I recall one customer in this forum waiting for his/her order because online classes were already starting and he/she had to use his/her phone in place of an actual laptop).

If I told my peers that Illegear screwed up with their handling of assembly components by missing out on the screen (you guys must have a checklist of some sort, right?), in addition to an eventual waiting time that's closer to four (4) months, they'd have called it a scam.

Bottom point is, don't take our patience for granted. I am expecting compensation of some sort by the way.

Yeah, but that's the same as... What others with 1+ months delays are getting.

I've been waiting for nearly 4 (four) months lol. From "Merdeka Promo" to "Black Friday Promo". By the time I get the laptop it'll be "Christmas Promo" I'm pretty sure.

When I first purchased, ETA was end of September. Then it got pushed to mid-end October, now they've f***ed up with transportation of essential components for assembly by missing the screen (no checklist?) so it's gonna be further pushed back to (I'm assuming end of December) due to delays in courier services with regards to the said transportation of components.

I'm a first time customer and I'm honestly p***ed off.

my order no 197890...that's mean 390 consumer still waiting their laptop? OH MAI GODDDD

Most of our customers are more than understanding after we explained about the AMD worldwide shortage (explained a few times in previous pages of this thread), this is the only (or 2nd?) refund we proceed this month, I personally feel a bit wasting effort after waiting for so long and especially the stock has just arrived.

Yeap not for me...if I didn't get the laptop before 16th, instead of waiting I will ask for refund, very disappointing of advertisement.
Speechless

Then, please recommend for better brand. I don't want to spend my RM8k on next purchase for any defects. I want it in perfect guarantee.

Stay in Kedah and to go over there just for service or postage with risk of dropping by courier while ship it back..don't want to face it.

At least, should be another branch in Penang too.

Hello guys, I don't usually made a harsh dispute towards a company but when the buyer remorse hit it gets me frustrated and unable to solve the problem for me, its truly frustrated that ILLEGEAR has send me a lemon unit which i encounter various problem in just 2 months especially these pandemic we need laptop to work from home. Its gonna cripple you working from home without a laptop isn't it? Just getting out of hand and frustrating experience i had with ILLEGEAR.

No doubt , ILLEGEAR build great performance laptop i enjoyed every bit of it. I spend time with it most of the time (daily) Work and leisure. I bought Selenite G which i Opt-ed some upgrades it cost me RM 7k+ which close to RM8k, purchased my laptop on October 21 2020 12.04pm , It doesn't took me long enough to received my Selenite G ,I recived my laptop on October 27th 2020, which i was excited about.

Then Nightmares began here,  on November 10 2020 which is 14days of owning the laptop (2WEEKS) and this happen



I had msg ILLEAGEAR team to rectified this problems and they assisted me by removing the SSD and replace to the another slot by myself. 





And.. Nightmares happen. My SSD fried, which i need to send it back just of 2 weeks usage. I was frustrated at first cos i need my laptop to work but i have no choice to send it back. I'm based in Penang so i have to courier all the way back to them at Damansara.



I patiently wait for my laptop to be repair and diagnose from them, On Friday Nov 13th I ILLGEAR team has fixed the problem and courier it out immediately . Kudos to them they received and fix the problem on that day and also shipped out on that day too!

SO.. i received and everything was fine 
UNTIL December 11th 2020 , Friday(2 months of owning it). This came popped out when I plugged in HDMI cable to my External Monitor.



Unfortunately, My GPU NVDIA GTX 2060 was failing i tried multiple ways which was guide from ILLGEAR support team,
they patiently assist me  but still no avail, i have to send it back again after a month.



This time ILLEGEAR team has arrange Courier service to my house to collect it .



Still waiting my laptop to be collected while i writing this review.

To be honest guys, I rather wait for my Laptop longer and to have ILLEGEAR team to check everything DOUBLE checked everything before sent it to customer, Its just 2 months of owning this and it has caused so much problems which i have to dealt with it. Cant imagine down the road, after my warranty was ended i have to pay extra to fix it? 

TO :Illegear team please strengthen your QC department before sending it out to your supporter, or maybe it just pure unlucky I've received a lemon unit. 

Hello guys, my laptop has been arrived Illegear HQ safely. They agree to compensates me 1 to 1 exchanges , but they need to verify it’s GPU failure before replace me a new one.

Will look forward for my new laptop, finger cross everything goes well on my end. Will update u guys once I have an update from them when my laptop is on the way!

Just me crying, gonna re download all my games 🥲🥲🥲🥲

Yes I've received WhatsApp from your team this morning. If it could be done easily, why should i send it in for the first place? So the GPU revive out of sudden just by installing the drive? How could it possible a GPU drive couldn't be read once i plugged in HDMI? 

Edited: I'm sure a GPU drive wont be detected out of sudden unless its hardware problem?
well, i guess the GPU drive uninstall itself during my sleep 

We were informed that your HDMI was not working when connecting to an external monitor. Normally the HDMI port won't stop working unless the Nvidia GPU (or driver) has issues.

There is only one possibility that the driver wasn't installed properly because the hardware is working completely fine, please refer to our step-by-step installation guide sent to you before during remote diagnosis stage:

Anyone has the graphics display quality data for illegear ONYX V Ryzen 15.6″ 144Hz FHD Anti-glare IPS NTSC 72% INFINIVISION Display ?

I want to know all the % sRGB stuff.

Hi Illegear,

I ordered my illegear Onyx V Ryzen (Order#198521) on 21/12/2020 and have recently contacted the illegear team to inquire about the status of my order and when it would be expected to be ready for collection. The first time i contacted them on 23/12/2020, i got a prompt response on email telling me that the "ETA for the order to be ready is 10-20 working days" and that stock would "arrive by next month". Based on this, my expectation would be mid jan. However, today on 30/12/2020 i contacted the illegear team again to get clarification about the status of my order and was told by email that the stock for my configuration will take some time to arrive and the message was "no ETA from manufacturing". I was then given an option to upgrade at a price in order to reduce waiting time. I replied saying i wanted to remain my oder as is and when further questioned about the eta, i got a reply estimating that stock would arrive "towards CNY 2021" which is around mid Feb. This is just the part when the parts arrive, assembly and testing will probably take some more time.. Using basic maths i can estimate that this is surely going to take up till late Feb (2 months) which more than 10-20 working days as stated in their emails??? Not sure why they bother to state 10-20 days if they are unable to achieve this. I have seen many other complaints on this forum about long delivery times and do not understand why they do not just state the real eta. If this takes too long i do not mind getting a refund.

Hi guys,

Update: illegear have given me an option to upgrade my processor from my initial configuration of Ryzen 5 4600H GTX 1650 to Ryzen 7 4800H for RM299. If I stay with my current configuration it till probably take up till cny time as mentioned before. However if I choose to upgrade to the Ryzen 7, it "can be ready by mid to end of next week". Do you guys think it's worth the price? Please advice hehe, this is my first gaming laptop and I wouldn't consider myself to be an expert!

Thanks in advance.