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 Lazada Discussion V30+, #FixLazSearchEngine #BringBackOldLaz

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voncrane
post Apr 17 2019, 11:33 AM

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QUOTE(starry-starry @ Apr 17 2019, 09:51 AM)
Chat with CS and almost wanna cry ๐Ÿ˜…

I asked them to help me to be able to join Group Play, the CS provided me with a link and told me Group Play already ended on 27 March. ๐Ÿ˜Œ๐Ÿ˜Œ๐Ÿ˜Œ๐Ÿ˜Œ
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Haha.. Wasn't aware it ended.. Got banned long ago.. So didn't bother keeping track d.
voncrane
post Apr 20 2019, 12:31 AM

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QUOTE(alaeddin14 @ Apr 19 2019, 04:46 PM)
user posted image

I received a fake item, i posted a negative review and it was rejected. The customer service said the seller rejected my review!

How comes the sellers can reject the review they don't like!! Ho can i trust Lazada again especially with a high value items??

This is really absurd !
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Wow... Since when Lazada allows sellers to rate reviews. I get it.. Some buyers can be nasty or overly fussy.. Posting negative review on something that is probably user problem. But that should be marked for review by Lzd team who can contact buyer and verify.. Not simply let the seller ban comments at will. How to trust reviews then?
voncrane
post Apr 22 2019, 09:46 AM

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QUOTE(starry-starry @ Apr 21 2019, 01:29 PM)
This is horrible and Lazada even allows sellers to do this! Is it because you already returned the item and had your money refunded made them think that they have to right to reject your review? Lazada should do something for sellers who r selling fake items!
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I believe they slacking in this department. I did report a bad seller who refused to honor warranty. Even after they acknowledge the issue and apologized. The listing is still up.. I didn't want to make too much of a fuss about the item, cuz..well it's not fake. Just that seller doesn't want to honor the warranty. But at least, and I told em.. They should take some action towards the seller and have the listing edited to show no warranty. I wouldn't have bought it if it didn't have a warranty.

QUOTE(soonwai @ Apr 21 2019, 02:10 PM)
I havenโ€™t had the experience with Lazada yet but I bought a counterfeit Samsung Evo Plus MicroSD card on Shopee last week which I received on Thurs. Samsung checked and verified that itโ€™s a counterfeit. Complained to Shopee via phone & email on Thurs and Fri. On Sat the product was removed from Shopee, canโ€™t tell by the Butterworth seller or by Shopee. Also made a KPDNHEP report and probably a police report as a formality. Today will be clicking the Refund button but not sure how Iโ€™m going to send it back to the seller.

Make sure you report the fake items.
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Good man.. notworthy.gif thumbup.gif

QUOTE(kuci_mayong @ Apr 21 2019, 10:13 PM)
Itโ€™s not only reviews they can reject, but I suspect they can also reject your questions. I ask whether an item was authentic and they somehow deleted it.
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Issh issh.. vmad.gif

This post has been edited by voncrane: Apr 22 2019, 09:48 AM
voncrane
post Apr 22 2019, 02:30 PM

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QUOTE(soonwai @ Apr 22 2019, 02:20 PM)
Damn. Looks like I'm going to lose my money.

https://www.poslaju.com.my/ship-with-us/#

Sending "Counterfeit Goods" is prohibited and further down "Sending these items can lead to legal prosecution against the sender. Pos Laju will not be responsible for any item(s) held by custom/authorities."
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Eh.. no lah.. Your case isn't a severe one to warrant attention. Heck, even if it does, you were doing the legal & right thing by returning it to the sender. So if any will get prosecuted? It's the initial sender. biggrin.gif
voncrane
post Apr 22 2019, 11:45 PM

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QUOTE(soonwai @ Apr 22 2019, 02:56 PM)
Being paranoid here, I admit. But what if he takes the return package straight to the police as soon as he receives it. I die lah. He didn't include an invoice when he sent it to me. And now refusing to provide one. With an invoice, I guess I can argue that I'm returning it to him. If I declare the item as "Counterfeit item", Poslaju won't send it. If I declare it as anything else, I'll be sending a prohibited item under false pretences. Now trying to see if I can get Shopee to arrange for a pick-up.
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Relax broda.. Poslaju won't give you grief over the item.. Also, try not to freak out so much.. End up give yourself HBP over Shopee incident. biggrin.gif
voncrane
post Apr 24 2019, 01:42 PM

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QUOTE(starry-starry @ Apr 23 2019, 08:23 AM)
Oh! I meant refunding money in my wallet to my credit card or bank account. Lol will see how things go, have complained too many times I can't play group play and they r not helping to resolve the issue. Thinking to close the account and open a new one works faster..
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Try to chat with a live person and immediately tell you want to close your account. Whatever, they say.. Just say. Don't want and you just need to close it. Need your money (minus any rebates la, those aren't yours to keep) too.

QUOTE(starry-starry @ Apr 24 2019, 12:55 PM)
Besides Group Play, any other ways we will receive rebate coupon? Just received one but no idea where it comes from ๐Ÿ˜…
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Could be you qualified for a previous promo.. Either from topping up wallet or making a purchase. Only just credited.

QUOTE(WaCKy-Angel @ Apr 24 2019, 12:58 PM)
why dont u just use the money and leave the account dormant?
Just create another acc and activate wallet with different number.

p/s: i wonder if kolos acc can use same number to activate wallet again?
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Can use to open new one. Except, it'll be tagged as a duplicate account.
voncrane
post Apr 27 2019, 10:04 PM

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QUOTE(Afif Azzazel @ Apr 27 2019, 06:09 PM)
Hi, just asking, do you guys know any discount code that can be apply on graphics card? Thanks
https://s.lazada.com.my/s.uMoU
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Try checking the lalalaxx and nst websites.. It'll involve a lot of trial and error to find a usable code.. If any. Not easy this days. IMO, if can wait for big sales days.. There should be a voucher then that you can use.
voncrane
post Apr 30 2019, 09:30 PM

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QUOTE(Scissorshand @ Apr 30 2019, 01:44 PM)
is it normal for lzd cs to request for last 4 digit card and ic incl issuing card bank for refund?
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Unless it's s recent change to their SOP... It's not normal. As mentioned, normally, they'll just refund back to the card on file used to purchase. You can ask them to do just that. Unless they need bank account.. then that's normal.
voncrane
post May 6 2019, 02:14 AM

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QUOTE(Rhetoric @ May 5 2019, 02:34 PM)
When i picked the shipping option theres only DHL and Poslaju. I picked Poslaju but now in tracking status my order is handle by NinjaVan. dafuq

out of every shipping company NinjaVan is the worst in my area. why even put shipping option if you just gonna overruled my choice.
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user posted image

Freedom of choice is just an illusion.
voncrane
post May 13 2019, 11:53 PM

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QUOTE(starry-starry @ May 13 2019, 10:05 PM)
Yes, they are! Previously I chat with them, they were not helpful and in the end they would say to inform relevant department & update via email. I even deactivated/closed my other account which I feel like so stupid listening to them. Don't bother now, although I wish I had earned more rebates which can apply to their upcoming sales. In a way, I think their competitor Shopie is doing a better job certainly.
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I'm gradually moving over to Shopee... They've placed a silent ban on my account claiming I have dupes etc.. Clear cache, log out..uninstall and reinstall bla bla.. Been doing all that and the issue to make payment is still there. It's been over a week and they are still "investigating".. I used to be a strong proponent for Lazada.. Really hard-core.. Now? Nope. Shopee is winning the final price and engagement war.

This post has been edited by voncrane: May 14 2019, 12:04 AM
voncrane
post May 15 2019, 11:00 PM

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QUOTE(slingerred @ May 15 2019, 10:22 PM)
hi, if i want to return an item, do i need to get approval from seller before send back the item ?
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Nope.. As long as it's a valid reason. Just hit the return button, print label and return away..
voncrane
post May 15 2019, 11:20 PM

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QUOTE(am3 @ May 15 2019, 11:03 PM)
Not anymore. Most product are return to seller nowadays and need sellers approval.

Lazada has been copying many of shopee bad practise recently.
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Oh I see.. That's too bad then.

QUOTE(slingerred @ May 15 2019, 11:12 PM)
so , do i need to drop off ? Or can i request courier to collect at my home ?
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Depends on your area.. Mine's covered by the pick up service. Used it for last return.. Pretty seamless. Though It appears things are changing now.. For the worse..

QUOTE(annoymous1234 @ May 15 2019, 11:13 PM)
Been browsing lazada for hours, still don't know what to buy.
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You got money right.. Come topup my wallet.. I help you spend.. laugh.gif
voncrane
post May 18 2019, 07:11 AM

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QUOTE(fadzly @ May 17 2019, 11:46 AM)
All migrated to secret group telegram dy. Request entry at amein

Today everyone buka puasa at this two places.
Oi! You all know the meaning of a SECRET group or not?? There was a reason it went as such. Lowyat.net was too public and silent readers were the worst. Even in the secret, got traitors some more.. Then you all come here to gloat. How la.. Later secret group forms an even more secret group to get rid of traitors and those who can't keep mouth shut.. Issh... doh.gif

This post has been edited by voncrane: May 18 2019, 07:12 AM
voncrane
post May 21 2019, 03:56 PM

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QUOTE(MANUTD676767 @ May 21 2019, 02:12 PM)
Anyone knows why I could not claim the Rm10 New Customer Voucher in Lazada?

Registered yesterday. Forgot to claim yesterday. I tried today but failed, pressed collect and this popped up "Sorry this voucher is not applicable for your account"
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They probably detected it's a dupe?

QUOTE(SNHY693 @ May 21 2019, 02:35 PM)
Anyone knows why my SV cannot use for mobile topup?
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Cuz Lzd restrictions... AFAIK, can't use it for topup.
voncrane
post May 22 2019, 11:53 AM

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QUOTE(slingerred @ May 22 2019, 11:48 AM)
hi anyway to revalidate the RM100 lazada gift card ? Have chat several live agent and they say cannot revalidate because order canceled by buyer.
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It's in the terms and conditions.. If you the buyer, cancels the order.. That's a problem and grounds for the no refunds clause to kick in. You could try appealing, but it's easier to appeal and get it revalidated if it was the seller canceled or Lzd system glitch.
voncrane
post May 22 2019, 03:12 PM

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QUOTE(slingerred @ May 22 2019, 11:54 AM)
then i cannot get back my rm100 voucher in any way ?
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Like I said, you can appeal but don't hold your breath. The product descriptions was very clear. Impossibru to miss the parts about no refunds.. They mentioned it a few times. So legally? Nope, you won't get it back if they don't want to give. Now, morally or to promote being a reasonable platform? They should revalidate it. However, I do know in the past..they didn't revalidate, so money burnt.

QUOTE(monodevil @ May 22 2019, 01:17 PM)
is it applicable to item with 14 days change of mind return?

i have a parcel yet to arrived but i had change my mind. PMed the seller, he said cant cancel order but i can reject the item upon delivery.

however the refund will only initate after the seller get back the item. anyone can share their experience in rejecting (cancel) order from lazada?
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This I'm not entirely sure. Yours still got chance cuz haven't received yet and seller is willing to play ball. Just screenshot your conversation and contact CS now.. Before it's delivered. So they are aware and begins the process of revalidation. Tell em to refund to wallet, they'll be more inclined that way.

QUOTE(MANUTD676767 @ May 22 2019, 01:43 PM)
How come.  bangwall.gif  bangwall.gif  bangwall.gif
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Haha.. Happens even to the best of us. All these Group Play la, Laz Game la, share this, share that...etc.. All, most likely is an elaborate scheme to better detect dupes and build a profile. Lazada got stronger detection system now.. Perhaps we can thank Alibaba for that.. laugh.gif

QUOTE(starry-starry @ May 22 2019, 02:47 PM)
That's horrible, I mean Lazada should revalidate the voucher even if it's cancelled by buyer - that's RM100!!! Get yourself a good reason and speak to them again, all the best!!
If it's stated change of mind is applicable, I think it's
alright to reject the item? Anyone can advise? Get the seller response that he will refund once he receives the item.
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Truly horrible. But what to do..? IMO, like the whole wallet funds can't be withdrawn, even I have to side with Lazada on this. Terms were quite clear.
voncrane
post May 27 2019, 10:20 PM

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QUOTE(slingerred @ May 27 2019, 08:15 PM)
no way. i still unable to get back my rm100 lazada gift card. It have been over a week and i chat with live agent daily...
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QUOTE(starry-starry @ May 27 2019, 08:53 PM)
Poor u.. Anyone mind explaining why Lazada refused to reinstate Lazada gift card to buyer - whether order is canceled by seller or buyer? Understand there's a validity of 6 months but it still doesn't make sense customers don't have the right to choose/cancel what to buy!
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What to do.. I too ranted back then about this. But luckily it was a seller canceling issue. So not my fault and they generated a new voucher for me. They did warn that if it was the other way around, that they wouldn't offer a replacement. Never bought a gift card since then.. Keep in wallet or not at all is safer. sweat.gif
voncrane
post May 28 2019, 12:24 AM

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QUOTE(annoymous1234 @ May 27 2019, 11:30 PM)
Are u saying that they won't refund rm100? I meant if thry don't replace the code, shouldn't they refund it?
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Go read gift card description page.. States very clearly. Nonrefundable so many times... The way I understand it, if it's circumstances beyond your control, like seller refuse to ship and cancel or ships wrong product and you return it? They will revalidate, typically by giving a new voucher code of equal value. However, If buyer cancels or simply returns item cuz changed mind bla bla, no refunds or revalidate.

Buy Lazada gift cards at own risk.. Same applies to using wallet, once deposited.. Have to spend it on the platform. Ignorance is no excuse.
voncrane
post May 29 2019, 10:08 AM

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QUOTE(killertcb007 @ May 29 2019, 05:30 AM)
Already cheap.. Use till break.. Not even worth changing battery.. laugh.gif

QUOTE(kuci_mayong @ May 29 2019, 07:53 AM)
Better you buy something more reputable like Casio or Seiko. So many brands out there why buy some cheap stuff?
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While I agree and love me some Seikos.. But the above? Cuz cheap and easily disposable? Not all cares greatly about what goes on their wrists. Some are just fine with whatever that "looks stylish" and tells time somewhat accurately. smile.gif

This post has been edited by voncrane: May 29 2019, 10:09 AM
voncrane
post May 29 2019, 09:10 PM

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QUOTE(WaCKy-Angel @ May 29 2019, 01:08 PM)
They can even reject revalidate lazada gift card... been there done that.
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I see... Luckily didn't happen to me back then..

QUOTE(skysboyz @ May 29 2019, 01:24 PM)
Anyone facing issue that the gift card cant go thru upon checkout?
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Check T&C.. Perhaps it's being used on a "prohibited" item.

QUOTE(slingerred @ May 29 2019, 09:06 PM)
hi, can i know how to ask lazada cs to revalidate the gift card. I havent get back my gift card for over 2 weeks
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Need to have a chat with them.. Use the app or desktop chat feature..

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