QUOTE(slingerred @ May 22 2019, 11:54 AM)
then i cannot get back my rm100 voucher in any way ?
Like I said, you can appeal but don't hold your breath. The product descriptions was very clear. Impossibru to miss the parts about no refunds.. They mentioned it a few times. So legally? Nope, you won't get it back if they don't want to give. Now, morally or to promote being a reasonable platform? They should revalidate it. However, I do know in the past..they didn't revalidate, so money burnt.
QUOTE(monodevil @ May 22 2019, 01:17 PM)
is it applicable to item with 14 days change of mind return?
i have a parcel yet to arrived but i had change my mind. PMed the seller, he said cant cancel order but i can reject the item upon delivery.
however the refund will only initate after the seller get back the item. anyone can share their experience in rejecting (cancel) order from lazada?
This I'm not entirely sure. Yours still got chance cuz haven't received yet and seller is willing to play ball. Just screenshot your conversation and contact CS now.. Before it's delivered. So they are aware and begins the process of revalidation. Tell em to refund to wallet, they'll be more inclined that way.
QUOTE(MANUTD676767 @ May 22 2019, 01:43 PM)
Haha.. Happens even to the best of us. All these Group Play la, Laz Game la, share this, share that...etc.. All, most likely is an elaborate scheme to better detect dupes and build a profile. Lazada got stronger detection system now.. Perhaps we can thank Alibaba for that..
QUOTE(starry-starry @ May 22 2019, 02:47 PM)
That's horrible, I mean Lazada should revalidate the voucher even if it's cancelled by buyer - that's RM100!!! Get yourself a good reason and speak to them again, all the best!!
If it's stated change of mind is applicable, I think it's
alright to reject the item? Anyone can advise? Get the seller response that he will refund once he receives the item.
Truly horrible. But what to do..? IMO, like the whole wallet funds can't be withdrawn, even I have to side with Lazada on this. Terms were quite clear.