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 Lazada Discussion V30+, #FixLazSearchEngine #BringBackOldLaz

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voncrane
post May 29 2019, 10:19 PM

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QUOTE(starry-starry @ May 29 2019, 10:12 PM)
Poor thing is he's been chatting with then but still unable to get gift card reinstated!
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Oh yeah... my bad.. forgot he's the fella..
voncrane
post May 31 2019, 11:34 AM

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QUOTE(slingerred @ May 31 2019, 11:19 AM)
does anyone know how to contact the seller of lazada gift card ? Is is Qwikcilver Solution. I want to revalidate my Rm100 gift card
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Perhaps you should skip and just report to KPDNHEP/KPDNKK. See if they can force their hand.
voncrane
post Jun 2 2019, 08:30 PM

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QUOTE(pretty23 @ Jun 2 2019, 06:25 PM)
So any Malaysia law said a people can not have multiple account in same online shopping platform ?
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Yup, don't need set in stone laws for that. However, if you must use their site, you are still bound by their terms and conditions. Else, don't use. For Lazada, legal team of pay fine is cheap.. Average you? Want to hire lawyer for RM100 Gift card? laugh.gif See, we know what is happening is wrong. To them, RM100 for one satisfied customer is peanuts.

QUOTE(slingerred @ Jun 2 2019, 08:06 PM)
they reply me via live chat.
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Hope you screenshot that. But then that's probably a CS talking dunno what. Which might very well be the official response from Lazada if this blows up. They'll just toss that CS under the bus. Meanwhile, have you made the complaint yet to tribunal? Do that first.. Document everything and submit the case. Let them assist in the fight.

This post has been edited by voncrane: Jun 2 2019, 08:31 PM
voncrane
post Jun 3 2019, 12:13 AM

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QUOTE(pretty23 @ Jun 2 2019, 11:02 PM)
Company rule override on Malaysia Law ?

Long long time ago the slogan "goods sold are not returnable nor refundable". Almost every receipt got print this but this is legal?

How pity consumer in Malaysia. They don't know their right at all.
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Nah.. I may not know all the rights. But I'm well versed enough. If it was I with such a case.. I know exactly how I'd go about it and surely will get them to revalidate. Did that before. I still tackle em today.. Be it Lazada or Shopee or any other.. The time spent here, I would have been using to blast em from all corners.. FYI, company rules doesn't override per say, but it does play a part in the end judgment should it go to court. Customer while right, cannot be always right. No country law will back consumers 100% of the time.. This is fact.

Lastly, you go buy underwear....they inform you that there's no return.. use it once to test or never and then return, say you want your money back.. See if that "goods sold are not returnable nor refundable" quote will hold or not..

This post has been edited by voncrane: Jun 3 2019, 12:16 AM
voncrane
post Jun 5 2019, 12:37 PM

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QUOTE(fxrdxxs @ Jun 5 2019, 07:00 AM)
Inb4 I also got 2 x RM50 expired GC. Can share tips how exactly u did convince them to revalidate? hmm.gif
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Forget it.. biggrin.gif
voncrane
post Jun 8 2019, 06:17 PM

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QUOTE(slingerred @ Jun 8 2019, 05:27 PM)
I am not sure but i didn't contact them anymore after they warn will block my account if i perform further queries regard gift card issue. I didn't make any live chat since last week.
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They've blocked your account.. Need to chat em up to figure out why and how to resolve it. Be prepared for the usual wait..
voncrane
post Jun 9 2019, 09:08 AM

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QUOTE(starry-starry @ Jun 9 2019, 12:30 AM)
Haha. . Maybe I shall give it a try.. Same mailing address OK? I ain't sure CC I've used, I remember once due to check out error, I did enter a different CC no but didn't save it under my account.

However, I still think they would use the reason of is multiple accounts detected under 1 device - have no idea how that works!
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Yes.. If you open a new account.. It'll get tagged as a dupe cuz the other account it still operational. Hence I mentioned to chat them up for a resolution. Lazada is interested in customer retention, you just have to know how their system works and play within it. I too recently had my account soft-banned.. Can topup wallet but not spend it.. Error.. Use that as a leverage.. BNM, KPDNKK.. Blast.. They'll bend over backwards to resolve your issue asap. Keep that primary account and it should be okay. People thought the Group Play game is just that.. Way to earn money.. Yeah, but also a strong means for Lazada to grab data and link accounts..

QUOTE(Kcee @ Jun 9 2019, 07:17 AM)
Same address is ok, but different device, CC and mobile number.
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True, same cc also can.. However, if he's done and or intends to do nothing wrong like going against their TnC, then he doesn't need to go through all those hoops just to have a fully functioning primary account. His call though. My account has decent history and rapport with Lzd... So I chose to keep it.
voncrane
post Jun 15 2019, 05:34 AM

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QUOTE(starry-starry @ Jun 10 2019, 09:52 PM)
Wow.. That's something new, can top up wallet but can't use it for payment. Actually my case was simple, I logged in 2 accounts in one device - 1 being almost a dormant account that created ages ago which I used to buy an electrical item for my parents - using my CC but not not my hp no since item was  to be delivered to parents home. Then recently I just started using Lazada again, I registered with another email address instead. I was dumb thinking I'd earn extra $$ from group play so I guess that was why I can't enjoy the group play benefit. However, I already informed them to close/deactivate the old account but I'm still unable to send out group play invitation till now. They could only offer RM10 voucher telling me they aren't sure when the problem would be resolved. 😅
From what I know u can't email them directly.. U will receive auto reply saying email not received unless u receive email update from them then u may continue to communicate with them. Based on personal experience, they could even shoot u an email claiming case closed and u have to chat with them if u have further inquiries.
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That's why.. Now me keeps only one account. Others in the household can keep theirs too. Only thing common should be the address. Everything else, must be different. Otherwise, will mark as dupe. Using same cc also mark as dupe. So if only one cardholder, have to get supplementary cards for others or they get and use their own cards.

QUOTE(Skylinestar @ Jun 14 2019, 02:04 PM)
Get by Mon 03 Jun - Fri 14 Jun <<<<<<<< Is this even reliable?  rclxub.gif

01 Jun 2019 - 11:00 Package has passed customs clearance and will be delivered shortly.
31 May 2019 - 12:43 Package has arrived in Malaysia.
30 May 2019 - 18:29 Package is on the way to Malaysia.
29 May 2019 - 02:09 Your package is in the process of being shipped out to PosLaju CB.
29 May 2019 - 01:05 Package was received at the warehouse.
28 May 2019 - 09:13 Your package has been packed.

Last status is 01 Jun  cry.gif
Poslaju just started working after Raya?
Anyone shipping status same as mine?
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Call poslaju.

QUOTE(starry-starry @ Jun 14 2019, 10:13 PM)
Same here and twice, I wonder what r they for? Topping up wallet?
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Typically for topping up and making purchases using the wallet on applicable days or timing.
voncrane
post Jun 17 2019, 09:44 AM

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QUOTE(UnknownH @ Jun 17 2019, 06:28 AM)
Can someone explain to me what are group play and Lazada slash? Or point me to their page? Are they limited events? I couldn't find them(or their info) on the app.
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Use the app.. Group Play can be found in the "Accounts" section. You create and or join groups to earn some rebate daily. There are set rules.. The Slash feature comes and goes. It's where you get others to help you slash an item's price to the advertised price. If done successfully and item still in stock, you may proceed to purchase. Can only buy one unit per slashed item. The Slash feature isn't available now.
voncrane
post Jun 17 2019, 11:09 PM

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QUOTE(UnknownH @ Jun 17 2019, 10:21 AM)
When the slash event is available, we can slash any item or ones they offered only?

Anyway this Lazada Global Carnival is quite generous with vouchers.
RM10 with RM55 min spend and RM20 with RM80 min spend.
Managed to grab the former only though.
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Can only slash the offered items.. Normally the really good deals are snapped up in a few minutes, if not a minute.. So don't get your hopes up.

QUOTE(GigaX88 @ Jun 17 2019, 11:59 AM)
Hi sifus,

I bought 2 items together from a same Lazada shop but there is only 1 tracking reference no provided by Lazada.

When the item delivered to me, I only received 1 out of 2 items. I immediately ask the seller where is my 2nd item? The seller told me another item is wrapped by another parcel but it gone missing during the transit by logistic.

However, is this possible that my 2 order items with 1 tracking reference no being wrapped in 2 packaging to deliver to customer? I wonder if I am getting cheat for this? Can anyone advise?
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Just contact Lazada.. they'll help resolve. It could be seller mistakenly only packed one and not the other.. Has happened to me before.. But it was a trustworthy seller and they just ship the second one out. This second shipment is technically off Lazada's books. but I was fine with it as long as got what was paid for.
voncrane
post Jul 22 2019, 12:49 AM

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QUOTE(birain @ Jul 21 2019, 11:05 PM)
wtf, buy 3 small item from china, but kena split into 2 packs. what are they doing to my order? confused.gif
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Has happened to me recently and this was for a local purchase.. Single order.. 3 pcs of the same item from the same shop. Order got split, box one delivered next day or so and the other 2 boxes, days after.. I'm guessing it was a logistics or stocking issue.

QUOTE(Kelvin7212 @ Jul 22 2019, 12:30 AM)
citiec28 cant use?

user posted image
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Product being used on? Luckily, I no wait and just ordered earlier.
voncrane
post Jul 22 2019, 07:43 AM

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QUOTE(Kelvin7212 @ Jul 22 2019, 02:25 AM)
not found lo
not say do not apply to this product
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Opps.. Sleepy brain.. It's probably cuz they haven't activated it yet.. Now can use d..
voncrane
post Aug 12 2019, 06:56 AM

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QUOTE(Norules91 @ Aug 11 2019, 08:48 PM)
long time no glitch
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Longtime no glitch that you know about.. laugh.gif
voncrane
post Aug 29 2019, 08:51 PM

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QUOTE(Ivan Sac @ Aug 28 2019, 06:31 PM)
Seems like this thread become so serow nowdays. All busy glitching in telegram ke . Please some one invite me there.
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Kek...

QUOTE(birain @ Aug 29 2019, 06:03 PM)
anyone knows why the trackers or status pointing to null after midnite? and comes back by 5am or 6am?? confused.gif
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Server maintenance and or update perhaps.
voncrane
post Oct 5 2019, 01:15 PM

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QUOTE(starry-starry @ Oct 5 2019, 10:47 AM)
Shop & Match is no longer available in Lazada game?
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Yup.. Just checked and it appears to have been removed.
voncrane
post Nov 9 2019, 07:39 PM

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QUOTE(happytoday @ Nov 9 2019, 01:22 PM)
Does anyone know if I can use a non Malaysian credit card to pay? There appears no way to specify a billing address not in Malaysia
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You try topup wallet first.. See if it accepts.. icon_idea.gif
voncrane
post Jan 11 2020, 03:37 PM

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QUOTE(bluebay @ Jan 11 2020, 01:13 PM)
May I know what will happen if returned parcel is lost somewhere by poslaju? I had one item returned via pos laju  last Monday and it stuck since 7 Jan.. not moving..
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That would be a problem with Poslaju and Lazada.. As long as can proof you handed over to poslaju as lazada required... Not your fault. Anyways, 7th January is still early.. Mine took much longer to be returned.. Crappy poslaju branch service. They didn't collect the printed return label and simply kept quiet, let almost 2 weeks to pass, then only called to ask... End up, I had to reprint and go give them.. Only then package resumed movement and was returned. Refund isn't instant.. Still have to wait another 2 weeks according to Lazada chat... I've simply given up and resigned to wait.. doh.gif
voncrane
post Feb 8 2020, 01:00 PM

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QUOTE(mujinkun @ Feb 6 2020, 08:14 PM)
Dear Coupons Sifus.

May I know how to grab Wednesday Maybank RM15 disc coupons?

Reguards
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Just average Joe.. Try to grab it when it pops before Wednesday. It can become available a few times during the day... Random timing but typically on the hour.

 

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