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 Lazada Discussion V30+, #FixLazSearchEngine #BringBackOldLaz

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MrSpeedy
post Nov 22 2019, 09:37 AM

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QUOTE(xEpicFailGuy @ Nov 22 2019, 09:06 AM)
Mine also show packed but no updates afterwards.. Worry seller try to cancel
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Mine lagi special.
From 11.11 until today still "Processing" in Lazada order status.
Gonna wait until this Sunday so Lazada will auto cancel order and drop the seller rep.

This post has been edited by MrSpeedy: Nov 22 2019, 09:39 AM
TheLegend27
post Nov 22 2019, 10:23 AM

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QUOTE(BenYeeHua @ Nov 21 2019, 08:41 PM)
TnG ewallet, RM 80-8, 11-22 00:00:00 to 11-26 23:59:59, at the banner.
Said before. sweat.gif
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ohh. just choose TNG as payment then it will automatic reflect?
TheLegend27
post Nov 22 2019, 10:33 AM

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look like touch n go RM8 off only selected product? baby fair only?
Coconut
post Nov 22 2019, 11:40 AM

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anyone having problem adding new cc for payment?

xEpicFailGuy
post Nov 22 2019, 01:09 PM

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QUOTE(MrSpeedy @ Nov 22 2019, 09:37 AM)
Mine lagi special.
From 11.11 until today still "Processing" in Lazada order status.
Gonna wait until this Sunday so Lazada will auto cancel order and drop the seller rep.
*
When does lazada do auto canceling?
MrSpeedy
post Nov 22 2019, 02:05 PM

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QUOTE(xEpicFailGuy @ Nov 22 2019, 01:09 PM)
When does lazada do auto canceling?
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Taken from 2 pages earlier

QUOTE(BenYeeHua @ Nov 20 2019, 05:39 PM)
No need cancel yourself, wait until the system cancel for you, they will not get to join the 12.12 event as the cancellation rate is too high.
If you cancel yourself, then you rugi, nothing will happen to seller.

CODE
Cancellations initiated by seller
Cancellations initiated by Lazada – Lazada will cancel an order if an order is not fulfilled within 7 days from the day the order is verified. Refer to Ship on Time for more information.


https://sellercenter.lazada.com.my/seller/h...ion-Policy.html

And thanks for your confirm, it seem like for big event like 11.11, the system is tweaked to cancel if over the expected "Get by" time.
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BenYeeHua
post Nov 22 2019, 08:52 PM

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QUOTE(playxboxwii @ Nov 22 2019, 06:40 AM)
Ok now seller give voucher discount.. but does that mean i have to pay again or just order only?i also received 10% disc last time ..but not sure it works this time
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Order and pay again, try check out with your items first, should applied with voucher.
Then place order, double check it is correct and cancel the previous order, then make payment on the latest order.

And yes, you can ignore the payment first as it allow you to repay again on later time, if you want to use the refund money for making purchase la.
Just remember, if you using the refund money in Lazada wallet, if this second order get cancelled, it will not allow you to refund out of Lazada wallet.
Unless it is a top up money for 11.11. icon_rolleyes.gif

I guess it is more expensive because of Lazada voucher? As got a electronic voucher at 11.11.

QUOTE(xEpicFailGuy @ Nov 22 2019, 09:06 AM)
Mine also show packed but no updates afterwards.. Worry seller try to cancel
*
System cancel, and seller just like, nah, not me. tongue.gif

QUOTE(MrSpeedy @ Nov 22 2019, 09:37 AM)
Mine lagi special.
From 11.11 until today still "Processing" in Lazada order status.
Gonna wait until this Sunday so Lazada will auto cancel order and drop the seller rep.
*
thumbsup.gif

QUOTE(TheLegend27 @ Nov 22 2019, 10:33 AM)
look like touch n go RM8 off only selected product? baby fair only?
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Just having a quick check, baby product, some gaming device and medical use items, also including any items like women clothes that sell in baby shop. laugh.gif

QUOTE(MrSpeedy @ Nov 22 2019, 02:05 PM)
Taken from 2 pages earlier
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For special event, they might extend it to 2 week etc.
playxboxwii
post Nov 22 2019, 11:26 PM

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QUOTE(BenYeeHua @ Nov 22 2019, 08:52 PM)
Order and pay again, try check out with your items first, should applied with voucher.
Then place order, double check it is correct and cancel the previous order, then make payment on the latest order.

And yes, you can ignore the payment first as it allow you to repay again on later time, if you want to use the refund money for making purchase la.
Just remember, if you using the refund money in Lazada wallet, if this second order get cancelled, it will not allow you to refund out of Lazada wallet.
Unless it is a top up money for 11.11. icon_rolleyes.gif

I guess it is more expensive because of Lazada voucher? As got a electronic voucher at 11.11.
System cancel, and seller just like, nah, not me. tongue.gif
thumbsup.gif
Just having a quick check, baby product, some gaming device and medical use items, also including any items like women clothes that sell in baby shop. laugh.gif
For special event, they might extend it to 2 week etc.
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the seller cancel the order for me..can ar?
so what u advise now? wait to get refund then pay or just pay now?
im not using lazada wallet but debit card and i read it could take 5-15 days if im not mistaken to get a refund

i got email say like this

We would like to inform you that the refund amount of RMxxx for your item(s) listed below from order #xxxx has been completed by Lazada. For Credit Card/Debit Card refunds, your bank will require 5-15 working days for processing prior to the amount being reflected in your bank account.
BenYeeHua
post Nov 23 2019, 03:04 AM

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QUOTE(playxboxwii @ Nov 22 2019, 11:26 PM)
the seller cancel the order for me..can ar?
so what u advise now? wait to get refund then pay or just pay now?
im not using lazada wallet but debit card and i read it could take 5-15 days if im not mistaken to get a refund

i got email say like this

We would like to inform you that the refund amount of RMxxx for your item(s) listed below from order #xxxx has been completed by Lazada. For Credit Card/Debit Card refunds, your bank will require 5-15 working days for processing prior to the amount being reflected in your bank account.
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If you got extra money, just reorder, it already refunding back to your debit card/bank account, and it is under Lazada+bank processing now.

I don't facing any refund issues for card payment, normally it should back like 1-5 working day, just go ahead and reorder then. icon_rolleyes.gif
If you worry, then check how long can the voucher valid/for using, and place order after the refund completed. thumbsup.gif
darkddly
post Nov 23 2019, 03:36 AM

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dafuq, i bought dryer with my rm500 creditcard voucher summore, confirmed with seller on delivery date, suddenly canceled cos wrong address. . . . . . .
idoblu
post Nov 23 2019, 07:55 AM

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I still havent got a refund to my credit card. Two weeks since Nov 11th. Already spoke to both Maybank and Lazada. Both says to wait 14 working days. Should I be worried?
Usually it takes only 2-3 days to see the refund reflected in my card but this time it is unusually long. Could it be because it was a 12m installment thingy? Anyone using installments and cancelled before please give your feedbacks. Thanks

This post has been edited by idoblu: Nov 23 2019, 07:56 AM
art6969
post Nov 23 2019, 09:42 AM

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QUOTE(darkddly @ Nov 23 2019, 03:36 AM)
dafuq, i bought dryer with my rm500 creditcard voucher summore, confirmed with seller on delivery date, suddenly canceled cos wrong address. . . . . .  .
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huh waste your treat point collection
JonSpark
post Nov 23 2019, 12:09 PM

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Guys

That shitty CLEO bot aint helping

How do I contact Lazada customer service?
pretty23
post Nov 23 2019, 12:11 PM

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QUOTE(JonSpark @ Nov 23 2019, 12:09 PM)
Guys

That shitty CLEO bot aint helping

How do I contact Lazada customer service?
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liva chat / phone call / email
JonSpark
post Nov 23 2019, 12:17 PM

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QUOTE(pretty23 @ Nov 23 2019, 12:11 PM)
liva chat / phone call / email
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Live agent wont appear even when i type 'live agent'

Cant find their email or hotline either
MrSpeedy
post Nov 23 2019, 01:11 PM

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QUOTE(JonSpark @ Nov 23 2019, 12:17 PM)
Live agent wont appear even when i type 'live agent'

Cant find their email or hotline either
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1. Type "Chat"
2. Select which Lazada order you want to complain / check / or just select anything so you can force for Live Agent
JonSpark
post Nov 23 2019, 01:28 PM

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QUOTE(MrSpeedy @ Nov 23 2019, 01:11 PM)
1. Type "Chat"
2. Select which Lazada order you want to complain / check / or just select anything so you can force for Live Agent
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Thanks smile.gif
MrSpeedy
post Nov 24 2019, 10:52 AM

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Attached Image
Finally ask Lazada to cancel the order.
Lazada give me RM20 voucher
art6969
post Nov 24 2019, 11:15 AM

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QUOTE(MrSpeedy @ Nov 24 2019, 10:52 AM)
Attached Image
Finally ask Lazada to cancel the order.
Lazada give me RM20 voucher
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ECT is reputable online seller, dont know why this time bad services
Boy96
post Nov 24 2019, 09:28 PM

That's a tripod.
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Edit. False alert

This post has been edited by Boy96: Nov 24 2019, 09:32 PM

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