Does the seller have a physical store? I had the same problem once. But I had evidence that the box was damaged prior to shipping. Product box was punched through but packaging was fine.

Initially contacted their online team but that department seemed to be full of idiots. So I just went to their store to get it exchanged.

Another time the product I received couldn’t work. Raised a dispute and seller didn’t bother to reply. Lazada eventually auto approved the refund.

As long as you have proof and documentation during the dispute submission, odds are Lazada would rule in your favour.

Hey, mind if I ask the name of the shop? Friend is facing the same problem. Stuff have been "packed" but hasn't been handed over. Item is listed as OOS already so he's worried that they're delaying and will eventually cancel the order. He needs the item quite urgently but couldn't actually go out due to EMCO. Bought from a reputable store as well.

For anyone interested in purchasing from Thunder Match/TMT.

My friend ordered something from them, but they're taking their own sweet time. No communication of delay, needs a PM (special thanks to SleeplessEyes for the info) to the store for them to say "oops, will send out by today". Not even an apology for sitting on their ass and not even attempting to communicate to the buyer. Yes, they have seven days to send it out. Yes, they're still within that seven days. However, other stores, big and small, have managed to send out their orders within a day of two of paying for it. For a store of this size, with the supposed resources and corresponding man power, this kind of delay is unacceptable. At the very least, they should have informed the buyer that there will be a delay.

My friend specifically chose Thunder Match coz of their "branding" and paid a slight premium over other sellers to ensure that he'd get the part (which he needs for work) fast. If the option to go out and purchase the part was available, he would've just gone out to a store, but with the EMCO, only online shopping was available.

The saddening thing is, they couldn't even offer an apology.

So yeah, I'd steer clear of Thunder Match. The thunder in their name doesn't indicate speed. It's more on resting on their laurels. The "thunder" of their "reputation" so to speak. They know they're big, they know if they mess up, they won't be penalised, and people would still purchase from them.

Just a PSA for those that think a bigger shop would always deliver on time. Utterly disappointed in them. Our circle of friends have sworn off TMT for any tech needs, be it online, or from their b&m.

Had some issues with ViewNet myself before. But they bucked up. Friend bought something else from them during the 7/7 sale as well. Got delivered promptly. They started with a message to him saying things might get delayed. It didn’t. They even followed up with him to see if he got his parcel.

That there, is good customer service. Under promise, over deliver. It’s the same kind of good service when I step into their b&m.

I don’t know about TMT, but Viewnet has a dedicated online team. What’s more, they don’t rest on their “good image” and brush aside customers worries aside.

I respectfully disagree with you. Yes we’re under some kind of MCO…but we have been for almost two years now. As a big player, they should have adapted to this instead of pushing blame onto others. Case-in-point, ViewNet. They horribly messed up my order, I told them off for it. Probably happened to a few other people as well. What did they do? They turned around and made things right.

Big players like this should buck up, or lose their customers. I will not stand up for a company with shitty service and I show my support with my wallet. So do my friends.

I also make it my mission to spread this information to others. If a seller does not take care of their customers…then they’ll have it coming from them.

Of course YMMV.

If you decide to continue and support businesses like these…it’s your call. Your money after all.

As a fellow consumer, I find it my duty to inform others. The same like how I will actively deter anyone from using food panda, I too will actively deter anyone from using Thundermatch.

Man this feels like the good old days when this sub only had a handful of us.

Thanks for sharing!

Guys, anyone knows how to track which specific card was used for an order? The email confirmation just shows "credit card" but not which one. Same with the order details page.

Searched for their FAQ but didn't seem to come up either. Chatting with Cleo just gives me the option to check order status and what not.

Man, would be nice if I could give the Citibank voucher to someone. Accidentally clicked it and now can’t use. Deprived one of you of the voucher

Doesn’t help that it doesn’t actually state what voucher it was for. Just listed “mixed card” or something along those lines

Sooner than that. I input the voucher the moment it hit 12pm - estimate 2-3 seconds delay and the voucher was listed as “fully redeemed”. Though this might be the influx of buyer due to it coinciding with the 9.9 sale.

Citibank and HSBC vouchers still in stock if anyone's looking

It's been a while since I've set foot here for discussion. Heh. Good to see the Otais are still around.

I'm planning to purchase a rather big ticket item...so far only have RM 80 (CIMB 50 + Hunt 30) off a 2k-ish purchase. If the bonus like last year is back, I'd stand to get double that amount of savings.

Basically, what I'm asking is if anyone knows if there are any bonus vouchers that would be introduced later.

annoymous1234 You mentioned in your post "Confirm will have bonus". Do you mean the "100-10" kind of bonus?

I'm inclined to believe that there will be no bonus coz the birthday event was just a week ago. Unless something like this has happened before...which I don't seem to recall. It's usually sometime between the birthday event and Raya.

So...thoughts?

This post has been edited by marquis: Apr 4 2022, 02:06 PM

Hmm. I see. Thanks for the info.

I might just pull the trigger now and initiate a refund later if there is indeed a bonus voucher event.

Hmm…thanks for the reminder that sellers have to join the event. No point in waiting only to find that the seller didn’t join the bonus voucher event.


This post has been edited by marquis: Apr 4 2022, 01:50 PM

Huh? What iOS version are you under? I’m on the latest (15.4.1) and have no such issue.

Anyone here done a return for an item from a global (China) seller before? It’s a LazMall product that allows for “change of mind” so should be relatively straight forward…right?

Or will they drag their feet etc. I’ve done returns for stuff from local sellers before and it was relatively pain free.

I’m contemplating to return, then repurchase since it’s under the bonus 100-10 category. Gonna see how much I can accumulate by the 18th…and hopefully can snag the CIMB voucher as well.

Basically…how much of hassle is it to return something from China?

Same thing for me. Checked my wife's app, shows up for her.

Gonna give the CS a call if it's not back by tomorrow. Also, they claim that the boost account is not tied to the Lazada Wallet. This is a lie. I tried purchasing from the wife's account using my Boost...no joy. Transaction just won't go through. Another thing to report.

Same as the other dude. No discount voucher, but I do have the free shipping voucher.

I had this issue when I used my boost on the wife’s phone. 13 Pro Max. Mine is XS Max.

This was before the sale started. Only voucher attempted was the 77-6. Switches back to my account (without the voucher) and transaction went through.

Are you using your own account for purchasing on Lazada?

Yeah. Seems like a similar situation. Maybe you could ring up their CS. If the first level doesn’t have the answer (most likely they won’t), ask to speak to the TL (use this lingo. It helps when they think you know how their hierarchy works).

Chances are they can “unlink” that account. Provided it doesn’t happen again.

The stupid thing is, in their FAQ, boost is not tied to your Lazada account. So by right, you can use anyones account to pay with your Lazada account.

You can’t really remove a boost payment method because officially, it’s not linked to your account. I think they do it behind the scenes though because I logged out from the boost on my phone and into my wife’s phone. Did the verification etc on her phone. Basically their FAQ about the boost account not tied to your Lazada account is (very probably) a big fat lie.

HSBC refresh

Edit:
200-25 & 600-50

Edit 2:

11% voucher can finally be collected

This post has been edited by marquis: Nov 11 2022, 07:19 PM

Bank Islam 150-20 still available.

Anyone seen RHB refreshing at all? The 500-60 one

Thanks. Was trying to find info on the birthday sale but couldn't find much yesterday.

Did anyone have any luck with the 1k voucher during 3.3? I'm planning to buy something about 2.5k. Is it still full of bots just picking up the voucher or does a human still stand a chance?

Also, anyone got any info regarding the 16% voucher? It says some items are excluded, but doesn't actually give an actual list. Anywhere I can find info on this?