Although I was having Etiqa 10 years saving plan before, not have this issue, able to get the near estimated amount projected. Also, I was having Allianz life insurance before too, during surrender that time, able to get back what surrender value that only slightly different with estimated surrender value projected, not different half the value like Prudential's this case.

I am confuse. You said the difference is half the value but now you get RM52k right? If half should be around RM28k right?

I think it is better for you to post it in lowyat insurance thread. There are plenty of agents that are willing to help.

Ya, the Terminal Bonus alone only received half. In my screen shot there, the Terminal Bonus suppose is RM7,984.97. But only received RM3,802.37. All other like Reversionary Bonus are exactly same received. Means that total up the Sum Assured + Reversionary Bonus + Terminal Bonus, I got RM52K+ only. It is the Surrender Value, but not the Maturity Value, which is RM57K-. Less RM4K totally.

My doubt is, why only the Terminal Bonus is half less, but other bonus and value are not effected? My policy already fully matured, but I only received the Surrender Value not the Maturity Value? Haha.

The Sum Assured is guaranteed, whilst the RB and TB is not guaranteed.

The RB once declared is locked and added to the total RB and will never go down. Eg, 100 yr 1 +50 year 2=150

For the TB on the other hand is dependent on the fund performance, company to declare and fluctuates.

Eg, 100 yr 1, 50 yr 2 = TB 50

Generally I would say that when dealing with the surrender value or amount that you can take out is very much dependent on the market performance WHEN you surrendered or mature.

Last year most funds went down hill.

You also mentioned that you have other insurance but they do not show vast decline in the values.

Were they surrendered/matured the same time as Pru?

Also, it is very unlikely for a 10 year plan to have much returns as agents commission is already take out 6 years off the returns.

Were they surrendered/matured the same time as Pru?

That is why never ever buy any kind of investment from whatsoever Insurance whatever the plan is no matter how good it sounds on paper.

Sorry can't help on that. Just putting my view.

This will be my last policy with Prudential. Me and my families will never buy any insurance nor investment plans from Prudential and Prudential related investment companies forever. Cheers.

In April 1999, I have bought an endowment plan (Policy Number: 2029****), type of Assurance is PruSave Assurance With Profits. In year 2015, I have emailed to complaint department due to no active agent is serving me in this policy. During that time, the staff has attached me the summarises table of the estimated Reversionary Bonus, estimated Terminal Bonus, estimated Surrender Value, estimated Maturity Value.

In end of March 2019, my policy suppose to be matured in 1 week time, I logged in to pruaccessplus online to check my policy, and noticed the status had been changed to CEASED. I did call the customer service, and been told that my policy still in force until 1 April 2019.

In 3 April 2019, finally received the lamp sum amount for the policy's maturity. But noticed Prudential is given me the Surrender Value instead of the Maturity value which the staff sent me the summarises table of value from year 2015 to year 2019. Then I emailed to Prudential complaint department, the other staff (beside the old staff which emailed me early in 2015 was resigned from Prudential), said (In phone and in her email reply) she cannot explain why the actual Terminal Bonus is half less than the estimated Terminal Bonus, while the actual Reversionary Bonus is exactly the same as the estimated Reversionary Bonus.

The only reason she told me is the value/ bonus depend of fund performance. But I just wondering why only the actual Terminal Bonus is huge different than the estimated Terminal Bonus, but not the Reversionary Bonus? She told me the old staff leave already, also do not know how the old staff he manage to calculate the estimated Maturity Value (In the phone call). This is was a real case scenario I faced with Prudential.

Although I was having Etiqa 10 years saving plan before, not have this issue, able to get the near estimated amount projected. Also, I was having Allianz life insurance before too, during surrender that time, able to get back what surrender value that only slightly different with estimated surrender value projected, not different half the value like Prudential's this case.

See more screenshots attached. Hope anyone or any parties got same issue like mine and share your experience here. Cheers.

https://pictr.com/images/2019/04/11/09LMu1.md.png
https://pictr.com/images/2019/04/11/09Lnt5.md.jpg
https://pictr.com/images/2019/04/11/09L8NQ.md.jpg
https://pictr.com/images/2019/04/11/09LhAV.md.jpg



I am Michael Lim
Mobile: 016-3126804