wao thanks for the useful link

I just went to Samsung service centre at sunway pyramid, telling a girl at counter my battery draining problem after reset. She said she just reset the phone for me. Dont want to change the battery for me .. I'm from sarawak to kl thought can change..haiz...any sifu shared me tips ?

I told her I format reset and wipe data liao. She told me I reset myself and they reset at Samsung are different.

I will take your advise. Tomorrow go to mid valley while visit PC fair before I go back sarawak on Saturday.

There is only 1 girl at the counters. The rest r guys .

I send my n9 to service centre The pavilion , they agreed to change battery within 2 hours. Then something GG happens. They told me my phone is actually already kena buka, the sticker on top of one screw is broken, so they said they cant change battery for me as it is not under warranty(warranty sticker void). But they will me to do report to samsung HQ about this matter as i bought my n9 new from Senq and never being repaired. I attached my purchase receipt to them and they will rectify it with HQ. So instead of successfully change my phone battery , now my phone is with samsung pavilion for further rectification. They will try to rectify it asap as i told my flight back to sarawak is on Sat

the Sunway service centre didnt do anything, i just stay there and talk to the girl, she doesnt allow to change battery and i went away.

i never send my phone for repair

UPDATE on my case :

SAMSUNG called me this afternoon saying that my IMEI is actually not yet registered by SENQ since i bought it last year NOVEMBER. So they asked me to verify with SENQ and asked SENQ to register my warranty. After registeration is done, then i can only submit my phone for claiming new battery and motherboard, then Samsung will rectify again as there is sticker void inside the phone...

Outside my Note 9 box got sticker of e warranty malaysia and Samsung malaysia dstribution.. Is there anyway to check it is AP or samsung malaysia set?

This post has been edited by davidman82: Apr 1 2019, 04:31 PM

update:
I went to SENQ tonight and they said they will register warranty for me. Hopefully samsung still accept to change battery for me after warranty registered as Samsung did mention the sticker inside the phone is void.....dunno is it Senq selling void warranty phone or samsung service centre?

For my case, i check in the web site https://www.samsung.com/my/support/warranty/ that my phone is registered and warranty till 29/02/2020 but when i sms "PC IMEI" to 62002 the reply was my IMEI not yet registered.. Now i am confused. why in the web site got my warranty status and registered under my serial no. but Samsung service centre said mine not yet registered and no info from "PC IMEI" to 62002

the result also say not registered.. SMS "PC IMEI" was taught by Samsung when they call me to update the case yesterday

note 9 IP68 a bit sucks. i went to water theme park with it, then now everything malfunction..

camera lense got water vapour for front and rear. No volume.. SIm tray got water. cant detect sim card.. Cant charge the phone.....

That happens to me. At 1st camera fail. Then later no sound then later cant charge in

UPDATE on this event:

Send the phone to samsung service centre, told them it is impossible that water will goes into the phone as it is IP68.

Then after checking, the repair quotation is RM3330.20 cause need to change a lot of things spoilt by water. Then i request if is it possible of discount or FREE since i cant accept that water will go into an IP68 phone.

Then they send my case to SAMSUNG HQ, 30% discount but i still need to pay RM2331.14. This is what i need to pay even it is under warranty...

got change before but they claimed they did water resistance test already. then i say if water resistance test is done, how come still can let water enter?

Anyone here familiar with SENQ warranty? is it possible to claim warranty from SENQ at 2nd year as SENQ did provide extra warranty

mine is 8GB+512GB but still the repair amount is too expensive

i just checked warranty policy, IP68 defect cant be claimed under warranty. What i am furious is you did your water resistance test and then why is it failed???

This is what I'm thinking. Can submerged 30mins under 1.5m according to their IP68 rating. Those are bullshit when I didn't submerge more than 30mins under 1.5m but cant claim warranty. Isn't that your quality assured to get ip68 certified ?

Samsung kuching service centre.


Dunno is there any way to complain on this or not ?



This is what I am thinking too. What for u get all those ip68 certified when u can get into water and warranty cant cover the phone when water enters the phone. Really ridiculous. Not sure SENQ warranty can help fix or not.

if they really offer me 50% discount on repairing at RM1665.2, i will consider to repair it as now i bought another phone Samsung A50 also RM1199