QUOTE(starry @ Mar 21 2024, 06:35 PM)
May I ask how many days from the day you lodge MCMC complaint until they replied your MCMC complaint yesterday?Thanks!
Official TM Unifi Mobile Fans Club & Enquiries V8, #khabar baik
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Mar 21 2024, 10:05 PM
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#101
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4,540 posts Joined: Jan 2003 |
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Mar 22 2024, 10:20 PM
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#102
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QUOTE(extercy @ Mar 22 2024, 10:31 AM) About 16 days including the Appeal to MCMC. Then another 4 days before Unifi reluctantly give you the data. QUOTE(extercy @ Mar 22 2024, 06:13 PM) I received mine today. Same like the rest for the free data except all the other like my RM 50 for 8GB data,SMS and Calls balances are still there since I reply to the offer e-mail and added my reply to the offer e-mail in the Add Comment section on MCMC website. Thanks for replyingSo basically when they give me the 20GB complimentary data with 2 years validity, they agree to the rest of the term that was in the reply, which is my validity, purchase data, SMS, Calls are still non-expiring. The only expiring ones are the 2 years. And I made them confirm and they mentioned this in the e-mail. "Regarding to the sequence of data, please be informed that the freebies 4GB and 8GB High-Speed complimentary data will be utilize first due to higher priority. The validity of the freebies data is 2 years until 22 March 2026." I received 1 reply just like copy & paste offering 8+8+4 for 1 MCMC case raised for my own number 1 more raised for my family member pending but I believe will get the exact same copy/paste 'proposal' for settlement |
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Apr 9 2024, 11:39 PM
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#103
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QUOTE(frontierzone @ Apr 9 2024, 05:08 PM) Not all are given the 60min complimentary and SMS right, only those affect by forfeited purchased SMS/Voice get that? Basically, you will be 'compensated' the add-ons that you told So for my case, they 'compensated' data with data, minute with minute but SMS with minute instead This post has been edited by coolguy_0925: Apr 9 2024, 11:42 PM |
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Jun 24 2024, 09:50 PM
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#104
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QUOTE(suri @ Jun 24 2024, 02:26 PM) I think I solved the issue by myself. As usualIn the APN settings > APN type, originally the value there is "default,ia". I removed the "ia" to become "default", and now my 4G and 5G works correctly. Customers forced to solve issue themselves Eventually, customers became more knwoledgable than TM CS or even some Techs on their own products By the way, good job! suri liked this post
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Jun 25 2024, 03:27 PM
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#105
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QUOTE(suri @ Jun 25 2024, 09:53 AM) Yeah, one issue solved. Now another problem still persists is that whenever I'm on 5G coverage, and no data in/out, then I need to manually switch to 4G and back to 5 , then only I'm able to get data on 5G coverage. The network in general is rather unstableI can see my network is showing at least 3 or 4 bars yet calls or SMSes could not come in UNTIL I toggled on & off aeroplane mode Another funny thing is once connected at full 5 bars then it will then drop to 1 bar & the device is when the same place Or, both SIM 1 & SIM 2 are Unifi Mobile but SIM 1 full 5 bars & SIM 2 only 1 bar |
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Jun 25 2024, 05:31 PM
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#106
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QUOTE(poh880 @ Jun 25 2024, 04:43 PM) Are your phone dual 5G? Or else SIM 1 on DNB and SIM 2 on Unifi signal. When calls coming in DNB will force your line to your own provider 4G (Unifi). Your place may have very weak Unifi 4G signal. My phone 4G jeWhat good about Unifi is they have 2 DR partner, CelcomDigi and Maxis but not all partners are available at any given time. Can be both also cannot use. 😂 If weak why I can get full bars for one sim and 1 for another so I guess there are a few towers around so one connected to diff The DR only 2G works for my area. Last time Celcom but now only Maxis. I think they stopped with Celcom once moved over completed with Maxis now And Maxis 2G here is the worst. Last time Celcom no issue. Full bars but SMSes are not coming in... Not only that... even in mall also no 4G so if those heavily dependent on mobile one they better get others |
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Jun 25 2024, 09:16 PM
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#107
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QUOTE(poh880 @ Jun 25 2024, 06:57 PM) Too bad for you. Where are you located? Me in Miri, Sarawak gets all Maxis and Celcom 2G and 4G but depends on area, certain part gets both, some Celcom or Maxis only. But my house don't have all. No VoWiFi on Unifi 😠Maxis didn't rent the tower to Unifi and it's just in front of my house. 😑 Always get missed call SMS when at home. Southern Peninsula here and I don't really bothered by the weak receptionWhen Celcom 2G was still available I could get superb voice & SMS reception Now is hit & miss but as I don't really depend too much on mobile I am still holding on... for the no expiry plan Without them my expenses on mobile can't be only RM10 from 2018 until now, imagine 6 years and only spent RM10 for once on mobile And that was also because they sent me an offer of buy 60 hours talktime free 60 hours talktime So... cheap stuff cannot demand too much & enjoy while it lasts This post has been edited by coolguy_0925: Jun 25 2024, 09:16 PM |
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Jun 26 2024, 09:15 PM
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#108
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QUOTE(suri @ Jun 26 2024, 12:03 PM) Yeah, this kind of problems make me wants to switch to other telcos. Once I finish my credit then I will port out to others. You should do that since WOW plan is also not that much attractive vs other telco plans |
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Aug 12 2024, 09:52 PM
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#109
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QUOTE(eds2 @ Aug 12 2024, 09:47 PM) becaue of yoodo dying, i MNP my number to unifi mobile. Discontinued & you will see the discussion a few pages backchoose unifi because i thought they still have that 'as long as you use the call/sms/data validity'. unfortunately, the cs told me they discontinued that and i have to buy the rm50 for 365 validity if i want to keep the service active. or reload rm30 every month. really discontinued or is there some other workaround? Only existing users still enjoying it... until one day they decided to force migration |
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Nov 30 2024, 10:59 PM
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#110
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Mar 12 2025, 07:42 PM
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#111
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QUOTE(jsnhoh @ Mar 12 2025, 09:31 AM) QUOTE(GamersFamilia @ Mar 12 2025, 05:23 PM) Roam from another telcoPreviously CELCOM, after contract expired, now MAXIS GamersFamilia liked this post
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Aug 19 2025, 08:45 PM
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#112
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QUOTE(JohnLai @ Aug 19 2025, 06:35 PM) Today, tried making use of my balance of 180 minutes + 20 seconds out of 200 minutes paid call pass, spent 1 minutes on call = no luck, no validity extension after waiting for 2 hours I tell youJust now, I tried sending out one SMS again and the validity extension works again to 18 November. Darn it, how come the previous 50 cents and 30 cents SMS didn't work before? You guys know what is so damning about this? They don't even bother to tell their subscribers. They simply hantam saja with their statement, or, their settings memang kelam kabut One of my numbers had never spent a single sen and so far I use free data or complimentary call minutes which is the 200 minutes that we got during MCO Raya Touch wood no issue so far |
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