i'm just answering questions here..no chill pill necessary
i've already done the necessary for my unit.
mine was sealed, seller passed me a blade and wanted me to open it infront of them, and when i asked bout the warranty registration, they were clueless.
just sharing if anyone has the same prob. cheers
QUOTE(temppei @ Mar 7 2019, 04:10 PM)
collected mine .. and it's fully sealed. how do we register the phone warranty and the protection plus? can we do it on our own?
shop said will be done by samsung directly . hmm
QUOTE(temppei @ Mar 7 2019, 06:25 PM)
anybody knows how to register the ewarranty and the protection plus? my unit is sealed and seller seems to have no clue thanks
QUOTE(temppei @ Mar 7 2019, 07:31 PM)
mine's the same, i then called their helpline, and seems like there's a whole bunch of details you will need to email over.
Please make sure you include your free gift (mine is the watch) as a separate ewarranty unit. And remind them bout the protection plus activation.
here's the response :
This SAMSUNG E-Warranty service is applicable only to Samsung mobile phones, tablets and gears purchased through SAMSUNG authorised retailers in Malaysia only.
A) For SAMSUNG Mobile Phone/Tablet/Gear;
Please provide us the information and email to ewarranty.sme@samsung.com
Information needed to facilitate your enquiry;
1. Purchase receipt (attach with email)
2. Full Name:
3. Mobile number : (e.g.: 01234567890)
4. Date of Purchase:
5. Model code:
6. IMEI number /Serial Number: (e.g.: 3554XXXXXXXXXXX)
*If your purchase receipt do not have any info of IMEI or Serial Number of your device, please then provide us with a picture of the sticker on the outer box which contain the IMEI/Serial Number
7. Email Address:
B) For all other SAMSUNG products not stated above
Please log on to
http://www.samsung.com/my/support/warranty/ or visit to the nearest Samsung Service Centre
http://www.samsung.com/my/support/servicelocation/QUOTE(temppei @ Mar 7 2019, 07:43 PM)
seller should register.
but yes, it shld be automated to a certain extent too frm samsung's side, tagging these purchased units from the preorder batch so the protection plus is tagged to each and every individual unit prolly based on the serial or imei, but nope! no such thing.
the protection plus or extended warranty will auto register when you update your device according to support and send the details to samsung which will auto update their system in the next 90 days. prolly from the members app as well.
QUOTE(temppei @ Mar 7 2019, 07:45 PM)
ah that's a much shorter method if it's the same then. wasn't advised or mentioned by their careline.
QUOTE(temppei @ Mar 7 2019, 08:35 PM)
u mean in members? that is not the ewarranty. i've asked the careline the same
or just keep your receipt. period. pre-order unit comes with free gift, and those free gift serial numbers are also indicated in the receipt.