If you return the device once your contract reached 24 months, they won't charge you anymore but if you did not return the device, you will still be charge until you visit Maxis Centre to return the device. If you decided to keep the device, there will be one-time fee that you need to pay to keep the device and they will stop the monthly charges as well

I too have a question about Zerolution, the regular one. If I am on Zerolution and I have 2 bills to go to finish the 24-month contract for the S8+, how soon before the contract ends can I get a new phone.

Clause 19 is for those who do not want to continue to pay for the monthly commitment after 24 months(terminating the service) and do not want to return the device. They will charge the non-return device fee immediately.

If you don't return the device AND not terminating the service, they will still charge you the commitment fee as per usual even after 24 months

You can refer to their FAQ here: https://www.maxis.com.my/en/personal/devices/ownership.html#

Hi san_098,

As long as you have subscribe it with zerolution upgrade fees under zerolution 360. With this, you can upgrade to a new phone at 12th month.

Thank you.

Zerolution 360 is basically a rental program. Once your 24 months contract is up you have a choice to terminate the service and return the phone to Maxis or return the device and continue with the service with your own device in which you are no longer in contract. 

If you decide to continue using the device with the current plan without contract in which they will still charge you for the device + data plan.

If you want to keep the device after contract but not wanting to pay the fee, you will have to pay them an exuberant one time fee in which is calculated on device remaining balance charge + an additional fee of 25% of the Device Recommended Retail Price (RRP) at the time of your subscription to the Plan(s) + additional administration charges.

The purpose of the contract in this case is to lock you in on paying the agreed charges on the device and plan for 24 months. During the contract period if you decide to skip out early, you will be liable to pay the penalty for ending the contract prematurely, and the device will need to return to Maxis.

Whoever explained to you is wrong or does not fully understand the T&C. Regardless its at the end of the contract or you ending it prematurely, as long as you are keeping the device you are liable to pay the charges that Maxis has set out.

Like I have mentioned this is a rental program, you will never own the device. You can upgrade to a new device but you cannot keep the old device because all these while you are only paying the rental fee for the device.

On the other hand, the Zerolution plan you are actually paying installment on the device. You will get to keep the phone regardless of contract expire or you ending it prematurely.

Zerolution 360 is a rental programand Zerolution is an installment program.

You will never get a straight answer out of them. I know becsuse I was in the same situation. Everything stated in the T&C is quite clear, but those so called Maxis customer service seems to be not very familiar with it and giving all the wrong information.

I'm stuck in the zerolution 360 its because at the time it wasnt explain to me and im having the impression that its the premium version of zerolution where you get added insurance and yearly upgrade. I signed up purely for the insurance benefit, at the time the rep didnt even explain to me. Had I know about the T&C on the device I would have go with zerolution instead. I only found out about it after reading through the whole T&C which the customer service couldnt even explainto me on the phone. I went back to the Maxis centre and confront the rep, although he insisted that he did explain to me, which he didnt cause i was in and out of there less than 5 min...which is not enough time for him to explain anything to me at all. I knew it was pointless to argue with him so I just cited the T&C to him and he concurred.

So yah, you dont need Maxis confirmation on this. You are already well aware how it is going to go down. Trust yourself. Maxis is no different than any other scumbag service providers, there are out to get your money in any way possible. They will never be on the losing end, only the consumers will always get the shittiest end of the deal. Their marketing is all bullshit. Just trust your own judgement.

Hi patienceGNR,

Sorry for the delay on responding to this thread. 

1) Zerolution360 is a membership programme with monthly subscription fee to enjoy exclusive privilege of using latest flagship devices on offer from Maxis. There's a minimum of 24 months Commitment Period for the membership, which upon completion, other than upgrading to a new device, you can choose to either :

a) continue your use of the Device under Zerolution360 by continuing to pay the Zerolution360 Fee ; or
b) choose to return the Device to us, in good working condition, without paying any charges; or
c) terminate the Zerolution360 and choose to keep the Device subject to you paying Maxis the Device remaining balance charge + an additional fee of 25% of the Device Recommended Retail Price (RRP) at the time of your subscription to the Plan(s) + additional administration charges.

2) Upon extensive discussion, we have updated the terms to give a better light on the Zerolution360 mechanism. We're sorry for the confusion caused previously. We appreciate for you bringing this to our attention and your patience throughout.

3) Refer answer 1c above

Thank you.