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Household Link2 @ Bukit Jalil - How to Complain?, How to complain about management?

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post Mar 2 2019, 08:03 PM, updated 7y ago

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I moved here 3 months back, as tenant.

All things are ok except few big issues. Note, I am the first tenant in the new condo unit.

1) Washing machine yard water overflows, not from my floor, but from upstairs. Complained to managment with videos and photos, more than 5 times. Last week at mdnight the whole living room flooded by dirty kitchen water that came out from washing machine yard drain. It flooded until it reached the entire living room and slowly went to the entrance and went out from there. All the curtains got soaked. Washing machine got shorted and the electricity tripped. Around 11:30pm midnight. The house owner came to help clean the place. But some damages are irriversible. Imagine if this flooding happens when I am out of country for meetings sometimes one week or more.

2) Both toilet have terrible smell of cockroach infestation. There are too many cockroach in this new building. I really dont know what to do. Complained to management, its been 2 months they never followed up or done something.

3) One of the lift is not working (for almost 2 weeks, did not repair it until now)

How do I go about it? This is really stressing me out. The quality of berjaya development must be the worst one in the city.

Can someone guide me? Is this the correct place to complain: see link
https://aduan.kpkt.gov.my/aduan-online/entr...maju_swasta.cfm

Link2 has a telegram group but nobody else can post, it's for annoucment

It's so much hassle to change house. I have a great view to the golf course and like the amenities. Really don't want to change so soon.
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post Mar 4 2019, 12:02 PM

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QUOTE(chicargo @ Mar 3 2019, 11:27 PM)
What floor is your unit on?
*
Level 7 (Lowest floor of units) Level 6 and below is parking
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post Mar 4 2019, 12:05 PM

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QUOTE(METALRAGE @ Mar 4 2019, 12:35 AM)
Which block?

For yard drain, it should be because of the U-pipe in your unit coming from upstairs. In this case, maintenance must come your house to open up and clear the blockage.
OR it can be the water proofing between the floor joins. In which case it's a defect liability by the developer to sort out.

Aside from that, Link 2 has a few known issues:
1) Cockroach infestation. Nightmare fuel

2) Constant smell from the toilet. This is actually because of terrible workmanship. The join between the toilet bowl outlet and the floor sewage pipe is not even joined together, don't even mention air tight. The gap between the toilet bowl and the pipe is 1.5inch. It isn't even connected! That's how bad the workmanship is.

Even though these are known issues, unless the owner complain, they will choose to keep silent about it.

Wish you the best.
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Wow, like this how to stay here sad.gif
For the yard drain .. they came at least 4 times to clear the blockage facing downwards, what they are saying is, the block is happening because some people go and change the yard to use sink.

as for point 1 and 2 i am not sure what to do.
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post Mar 4 2019, 12:06 PM

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QUOTE(METALRAGE @ Mar 4 2019, 12:35 AM)
Which block?

For yard drain, it should be because of the U-pipe in your unit coming from upstairs. In this case, maintenance must come your house to open up and clear the blockage.
OR it can be the water proofing between the floor joins. In which case it's a defect liability by the developer to sort out.

Aside from that, Link 2 has a few known issues:
1) Cockroach infestation. Nightmare fuel

2) Constant smell from the toilet. This is actually because of terrible workmanship. The join between the toilet bowl outlet and the floor sewage pipe is not even joined together, don't even mention air tight. The gap between the toilet bowl and the pipe is 1.5inch. It isn't even connected! That's how bad the workmanship is.

Even though these are known issues, unless the owner complain, they will choose to keep silent about it.

Wish you the best.
*
Wow, like this how to stay here sad.gif
For the yard drain .. they came at least 4 times to clear the blockage facing downwards, what they are saying is, the block is happening because some people go and change the yard to use sink.

as for point 1 and 2 i am not sure what to do.
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post Mar 4 2019, 05:32 PM

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QUOTE(jorgsacul @ Mar 4 2019, 05:30 PM)
Move out la to higher floor 🤣
Let owner settle with Berjaya
Ini punya issue all same for Berjaya
Some one support Berjaya coz don’t want make bad name. Hard to sell later
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I am strongly thinking of moving to higher floor as you said. But the cockroach and toilet smell is still an issue.

This post has been edited by www.Code2all.Com: Mar 4 2019, 05:32 PM
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post Mar 4 2019, 05:42 PM

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QUOTE(jorgsacul @ Mar 4 2019, 05:40 PM)
Ur place right
*
YES OMg. how did you find the video?
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post Mar 4 2019, 05:47 PM

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Here are the overflows going in the kitchen and living room
Note that this water is dirty and smelly. This happened at midnight

user posted image
user posted image
user posted image
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post Mar 4 2019, 05:59 PM

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QUOTE(jorgsacul @ Mar 4 2019, 05:53 PM)
Holy shit!
*
Well I panicked and forgot to take photos after this, because the water went all the way to the balcony and make the sofa and carpet wet, then it also went out through the entrance. I am just lucky that it did not touch the bedrooms
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post Mar 5 2019, 12:11 PM

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QUOTE(jorgsacul @ Mar 5 2019, 11:41 AM)
Not cement but the pipe at lowest floor very narrow so bottle neck and over flow.
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I think he is right about the very narrow pipe
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post Mar 19 2019, 12:18 PM

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QUOTE(woolei @ Mar 19 2019, 10:58 AM)
hmm.gif if i am tenant, i would have just give 2 month notice to leave... why i need to suffer this when bukit jalil got plenty of choice around..
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owner agreed that i can move immediately because now i cannot stay in bedroom or use main toilet at all
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post Mar 19 2019, 12:19 PM

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QUOTE(nookie188 @ Mar 19 2019, 09:23 AM)
its an easily fixable problem..not really a big issue but
the management must deal with this asap as still under defect liability..

as for the cockroaches , they need to bring in the pest control (common problem in most condos)
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actually not that easy, also the management has not done anything - until today i have complained up to 6 times. It is time to move on. I can't even use toilet or stay in bedroom.
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post Mar 19 2019, 12:58 PM

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QUOTE(nookie188 @ Mar 19 2019, 12:52 PM)
ya..if that is the case it says a lot about Berjaya as defect period still running - this kind of issue needs to be settled by the developer

how to sell phase 2 like that hor?
*
I really hope and pray even my enemies do not get into this kind of condo.
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post Mar 19 2019, 01:37 PM

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QUOTE(jorgsacul @ Mar 18 2019, 10:15 PM)
Any update ?
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Update = Becoming worse - so this is the last month i will be here. Moving out end of the month.
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post Mar 20 2019, 11:34 AM

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QUOTE(airtawarian @ Mar 20 2019, 12:24 AM)
Which condo
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Link2 @ Bukit Jalill
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post Mar 20 2019, 01:15 PM

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QUOTE(ulala2 @ Mar 20 2019, 01:03 PM)
1) If this is still under Defect liability period, the complaint need to attention to
a) Developer
b) JMB/MC

a) Developer need to arrange the subcontractor to rectify the defect
b) JMB/MC need to arrange the access with the unit floor below/above
*
at this point I gave up. Just does not worth this carelessness from management and developers.

If they really needs to rectify this, they should break and rebuild many things in this unit. And obviously need to do full condominium wide strong pest control method.
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post Mar 21 2019, 11:33 AM

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QUOTE(kimzee @ Mar 20 2019, 05:27 PM)
Walauweh...you are such an optimistic person. Such terrible mess and you still consider yourself lucky.
I salute you.
I am moving out end of this month. Yes, the situation got even worse after I have posted the photos. Even the most patient person also have their limit shocking.gif

QUOTE
If you want to continue to stay in this unit, you really need to work closely with your upstairs neighbor to resolve it. Most likely water seepage problem from the walls.
You should also complain to the landlord and ask him/her to compensate you for your losses/damage and even rental  reason being  his/her unit is not fit for staying.
Yes I have done these, except, I did not go (or could not go) and talk with the upstairs people.
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post Mar 21 2019, 11:34 AM

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QUOTE(jorgsacul @ Mar 21 2019, 07:22 AM)
Noted. Officially Berjaya in the bAN list.
New project should boycott.
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Also, posted a review in Google with some images, for some reason google did not allow me to post the cockroach photos . LOL

 

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