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Household Link2 @ Bukit Jalil - How to Complain?, How to complain about management?

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post Mar 2 2019, 08:03 PM, updated 7y ago

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I moved here 3 months back, as tenant.

All things are ok except few big issues. Note, I am the first tenant in the new condo unit.

1) Washing machine yard water overflows, not from my floor, but from upstairs. Complained to managment with videos and photos, more than 5 times. Last week at mdnight the whole living room flooded by dirty kitchen water that came out from washing machine yard drain. It flooded until it reached the entire living room and slowly went to the entrance and went out from there. All the curtains got soaked. Washing machine got shorted and the electricity tripped. Around 11:30pm midnight. The house owner came to help clean the place. But some damages are irriversible. Imagine if this flooding happens when I am out of country for meetings sometimes one week or more.

2) Both toilet have terrible smell of cockroach infestation. There are too many cockroach in this new building. I really dont know what to do. Complained to management, its been 2 months they never followed up or done something.

3) One of the lift is not working (for almost 2 weeks, did not repair it until now)

How do I go about it? This is really stressing me out. The quality of berjaya development must be the worst one in the city.

Can someone guide me? Is this the correct place to complain: see link
https://aduan.kpkt.gov.my/aduan-online/entr...maju_swasta.cfm

Link2 has a telegram group but nobody else can post, it's for annoucment

It's so much hassle to change house. I have a great view to the golf course and like the amenities. Really don't want to change so soon.
chicargo
post Mar 3 2019, 11:27 PM

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QUOTE(www.Code2all.Com @ Mar 2 2019, 08:03 PM)
I moved here 3 months back, as tenant.

All things are ok except few big issues. Note, I am the first tenant in the new condo unit.

1) Washing machine yard water overflows, not from my floor, but from upstairs. Complained to managment with videos and photos, more than 5 times. Last week at mdnight the whole living room flooded by dirty kitchen water that came out from washing machine yard drain. It flooded until it reached the entire living room and slowly went to the entrance and went out from there. All the curtains got soaked. Washing machine got shorted and the electricity tripped. Around 11:30pm midnight. The house owner came to help clean the place. But some damages are irriversible. Imagine if this flooding happens when I am out of country for meetings sometimes one week or more.

2) Both toilet have terrible smell of cockroach infestation. There are too many cockroach in this new building. I really dont know what to do. Complained to management, its been 2 months they never followed up or done something.

3) One of the lift is not working (for almost 2 weeks, did not repair it until now)

How do I go about it? This is really stressing me out. The quality of berjaya development must be the worst one in the city.

Can someone guide me? Is this the correct place to complain: see link
https://aduan.kpkt.gov.my/aduan-online/entr...maju_swasta.cfm

Link2 has a telegram group but nobody else can post, it's for annoucment

It's so much hassle to change house. I have a great view to the golf course and like the amenities. Really don't want to change so soon.
*
What floor is your unit on?
METALRAGE
post Mar 4 2019, 12:35 AM

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QUOTE(www.Code2all.Com @ Mar 2 2019, 08:03 PM)
I moved here 3 months back, as tenant.

All things are ok except few big issues. Note, I am the first tenant in the new condo unit.

1) Washing machine yard water overflows, not from my floor, but from upstairs. Complained to managment with videos and photos, more than 5 times. Last week at mdnight the whole living room flooded by dirty kitchen water that came out from washing machine yard drain. It flooded until it reached the entire living room and slowly went to the entrance and went out from there. All the curtains got soaked. Washing machine got shorted and the electricity tripped. Around 11:30pm midnight. The house owner came to help clean the place. But some damages are irriversible. Imagine if this flooding happens when I am out of country for meetings sometimes one week or more.

2) Both toilet have terrible smell of cockroach infestation. There are too many cockroach in this new building. I really dont know what to do. Complained to management, its been 2 months they never followed up or done something.

3) One of the lift is not working (for almost 2 weeks, did not repair it until now)

How do I go about it? This is really stressing me out. The quality of berjaya development must be the worst one in the city.

Can someone guide me? Is this the correct place to complain: see link
https://aduan.kpkt.gov.my/aduan-online/entr...maju_swasta.cfm

Link2 has a telegram group but nobody else can post, it's for annoucment

It's so much hassle to change house. I have a great view to the golf course and like the amenities. Really don't want to change so soon.
*
Which block?

For yard drain, it should be because of the U-pipe in your unit coming from upstairs. In this case, maintenance must come your house to open up and clear the blockage.
OR it can be the water proofing between the floor joins. In which case it's a defect liability by the developer to sort out.

Aside from that, Link 2 has a few known issues:
1) Cockroach infestation. Nightmare fuel

2) Constant smell from the toilet. This is actually because of terrible workmanship. The join between the toilet bowl outlet and the floor sewage pipe is not even joined together, don't even mention air tight. The gap between the toilet bowl and the pipe is 1.5inch. It isn't even connected! That's how bad the workmanship is.

Even though these are known issues, unless the owner complain, they will choose to keep silent about it.

Wish you the best.
dz91
post Mar 4 2019, 11:35 AM

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Lucky I didn't bought this
Was thinking between park sky VS link 2

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post Mar 4 2019, 12:02 PM

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QUOTE(chicargo @ Mar 3 2019, 11:27 PM)
What floor is your unit on?
*
Level 7 (Lowest floor of units) Level 6 and below is parking
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post Mar 4 2019, 12:05 PM

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QUOTE(METALRAGE @ Mar 4 2019, 12:35 AM)
Which block?

For yard drain, it should be because of the U-pipe in your unit coming from upstairs. In this case, maintenance must come your house to open up and clear the blockage.
OR it can be the water proofing between the floor joins. In which case it's a defect liability by the developer to sort out.

Aside from that, Link 2 has a few known issues:
1) Cockroach infestation. Nightmare fuel

2) Constant smell from the toilet. This is actually because of terrible workmanship. The join between the toilet bowl outlet and the floor sewage pipe is not even joined together, don't even mention air tight. The gap between the toilet bowl and the pipe is 1.5inch. It isn't even connected! That's how bad the workmanship is.

Even though these are known issues, unless the owner complain, they will choose to keep silent about it.

Wish you the best.
*
Wow, like this how to stay here sad.gif
For the yard drain .. they came at least 4 times to clear the blockage facing downwards, what they are saying is, the block is happening because some people go and change the yard to use sink.

as for point 1 and 2 i am not sure what to do.
TSwww.Code2all.Com
post Mar 4 2019, 12:06 PM

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QUOTE(METALRAGE @ Mar 4 2019, 12:35 AM)
Which block?

For yard drain, it should be because of the U-pipe in your unit coming from upstairs. In this case, maintenance must come your house to open up and clear the blockage.
OR it can be the water proofing between the floor joins. In which case it's a defect liability by the developer to sort out.

Aside from that, Link 2 has a few known issues:
1) Cockroach infestation. Nightmare fuel

2) Constant smell from the toilet. This is actually because of terrible workmanship. The join between the toilet bowl outlet and the floor sewage pipe is not even joined together, don't even mention air tight. The gap between the toilet bowl and the pipe is 1.5inch. It isn't even connected! That's how bad the workmanship is.

Even though these are known issues, unless the owner complain, they will choose to keep silent about it.

Wish you the best.
*
Wow, like this how to stay here sad.gif
For the yard drain .. they came at least 4 times to clear the blockage facing downwards, what they are saying is, the block is happening because some people go and change the yard to use sink.

as for point 1 and 2 i am not sure what to do.
nexona88
post Mar 4 2019, 01:02 PM

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wah so bad the unit..
all the best to u...

worse come worse. move out.. since u tenant only tongue.gif
METALRAGE
post Mar 4 2019, 03:55 PM

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QUOTE(www.Code2all.Com @ Mar 4 2019, 12:06 PM)
Wow, like this how to stay here  sad.gif
For the yard drain .. they came at least 4 times to clear the blockage facing downwards, what they are saying is, the block is happening because some people go and change the yard to use sink.

as for point 1 and 2 i am not sure what to do.
*
The workmanship is really not that bad once u get it sorted. So far this was one of the most noticeable defects. The other one was cement in pipe which caused blockage and back flow. The rest not really much defects to complain about workmanship was quite good actually.

The cockroaches is the next most noticeable one. But this isn't a defect more like a pest management problem.

For the toilet smell, get owner to complain to management and do defect liability.

For the blockage, it cannot be stuck so often. could be cement in the pipe. This is home owner problem to fix with management and the neighbour.

If really so bad because of bad upstairs neighbour, not something the management can fix and have to move out. just bad luck.

This post has been edited by METALRAGE: Mar 4 2019, 04:00 PM
teehk_tee
post Mar 4 2019, 04:17 PM

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nowadays the subcon quality really garbage..

nexona88
post Mar 4 2019, 04:25 PM

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subcon have very tight budget..
developer give peanuts to them... how to cari makan.. so cut here & there to make profit whistling.gif
jorgsacul
post Mar 4 2019, 05:30 PM

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Move out la to higher floor 🤣
Let owner settle with Berjaya
Ini punya issue all same for Berjaya
Some one support Berjaya coz don’t want make bad name. Hard to sell later

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post Mar 4 2019, 05:32 PM

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QUOTE(jorgsacul @ Mar 4 2019, 05:30 PM)
Move out la to higher floor 🤣
Let owner settle with Berjaya
Ini punya issue all same for Berjaya
Some one support Berjaya coz don’t want make bad name. Hard to sell later
*
I am strongly thinking of moving to higher floor as you said. But the cockroach and toilet smell is still an issue.

This post has been edited by www.Code2all.Com: Mar 4 2019, 05:32 PM
jorgsacul
post Mar 4 2019, 05:39 PM

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Mid floor safest
jorgsacul
post Mar 4 2019, 05:40 PM

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QUOTE(www.Code2all.Com @ Mar 4 2019, 05:32 PM)
I am strongly thinking of moving to higher floor as you said. But the cockroach and toilet smell is still an issue.
*
Ur place right


Attached File(s)
Attached File  8EC58584_3273_42B2_B7EA_0A73788684FD.MOV ( 662.72k ) Number of downloads: 615
TSwww.Code2all.Com
post Mar 4 2019, 05:42 PM

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QUOTE(jorgsacul @ Mar 4 2019, 05:40 PM)
Ur place right
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YES OMg. how did you find the video?
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post Mar 4 2019, 05:47 PM

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Here are the overflows going in the kitchen and living room
Note that this water is dirty and smelly. This happened at midnight

user posted image
user posted image
user posted image
ibwo
post Mar 4 2019, 05:53 PM

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All these will become owner issues once the defect liability is over. If the root cause is not solved, it will come back later to bite owner wallet.
jorgsacul
post Mar 4 2019, 05:53 PM

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Holy shit!
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post Mar 4 2019, 05:59 PM

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QUOTE(jorgsacul @ Mar 4 2019, 05:53 PM)
Holy shit!
*
Well I panicked and forgot to take photos after this, because the water went all the way to the balcony and make the sofa and carpet wet, then it also went out through the entrance. I am just lucky that it did not touch the bedrooms

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