Are you apply for first time?

Few years ago when I apply for it(monthly home installment), they will require me to go bank, request the SPA "mention to counter say for EPF withdrawal"
Then pay the fee to bank and after 1-2 weeks they will ask u to pickup the said document from the branch u go

Then u just handover the document and also the printed EPF withdrawal form to EPF counter

But this is many years ago. Since 5-6 years ago, I have been submitting the request via kwsp website only. KWSP will notify the bank and they will deal on their own. Normally approved within 1 week. No need go bank or KWSP branch already. I'm not sure how first time applicants or withdrawal to buy/build home works.