WTA/WTHelp ~ Item LOST ......HELP!, Cust Receive BOX but NO PHONE and MSPD. 
Jun 26 2007, 03:36 PM
QUOTE(FMF@LPF @ Jun 16 2007, 06:03 PM)
Item Lost at the middle of Courier to my customer at terengganu ..
happen like this, i use NATIONWIDE to send to my customer.
Friday 15/06/07 Boy come pickup and i using company account send it always used and no problem at all, i using a chinese newspaper wrapping my P990i full box and i will wait boy come and collect the parcel.
after 6pm they will start doing processing and delivery the item at night to every single state.
Saturday 16/6/07 my customer receive the box but P990i Phone and 1GB sony MSPD card also LOST not inside the BOX???? I shock when my customer call me and telling me this cases happen and i will call to the Nationwide branch at terengganu and ask about that what was happen, tracking number also trace and is correct, item also send out.
what i suspect 100% the item lost in the middle of way, cause the box i using chinese newspaper wrapping the box is un-wrapping and my customer receive the item and open the envelope he can see directly the P990i original box and not with the newspaper wrapping mean the Parcel already open by some1 at the company processing department.
Customer not bising as he also understand is not my fault and we both way also chasing nationwide to come out the solution and explanation. the nationwide want my customer return all the thing that my customer receive just now and dunno what they wanna do after that and i ask my customer dont give anything back to them and my customer will go to their office tomorrow and see what going on.
Now i wana you guys help me and give some advice that if i the item Lost would the company pay the assurance of the item lost ??? or they just leave like dunno and become nothing happen?
please is 1.3k item man.
I need help here.
What should I do
Hi TS,happen like this, i use NATIONWIDE to send to my customer.
Friday 15/06/07 Boy come pickup and i using company account send it always used and no problem at all, i using a chinese newspaper wrapping my P990i full box and i will wait boy come and collect the parcel.
after 6pm they will start doing processing and delivery the item at night to every single state.
Saturday 16/6/07 my customer receive the box but P990i Phone and 1GB sony MSPD card also LOST not inside the BOX???? I shock when my customer call me and telling me this cases happen and i will call to the Nationwide branch at terengganu and ask about that what was happen, tracking number also trace and is correct, item also send out.
what i suspect 100% the item lost in the middle of way, cause the box i using chinese newspaper wrapping the box is un-wrapping and my customer receive the item and open the envelope he can see directly the P990i original box and not with the newspaper wrapping mean the Parcel already open by some1 at the company processing department.
Customer not bising as he also understand is not my fault and we both way also chasing nationwide to come out the solution and explanation. the nationwide want my customer return all the thing that my customer receive just now and dunno what they wanna do after that and i ask my customer dont give anything back to them and my customer will go to their office tomorrow and see what going on.
Now i wana you guys help me and give some advice that if i the item Lost would the company pay the assurance of the item lost ??? or they just leave like dunno and become nothing happen?
please is 1.3k item man.
I need help here.
What should I doI strongly suggest making police report as soon as possible, get both party sender and receiver to make a report.
Police report are valid legal documents, you will definately need them when people (no matter which party) start twisting their words and changing their story. File a police report now and show it to the delivery company, then they will know that this is SERIOUS.
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