Hi, I’m on unifi turbo speed now. Just wondering if anyone have this same problem like me.

Everyday, my house will get disconnected without fail, range from 11.15-11.30pm.. really daily without fail as i have tested this out with ps4.. everyday 11.15-11.30 will dc 1 time (game and party) i have tried both wifi and LAN but still DC...

If anyone have solution or troubleshoot suggestion.. please let me know 🙏

I have a question. I can claim RM150 for internet from my company. Currently I subscribed RM139 but I can claim RM79 only because in itemized billing, it stated RM79 for internet + RM60 for Hypptv.

Is it possible to request combine as one item in itemized billing (not seperate internet and tv) ? Or cancel hypptv but remain same price so i can claim full RM139 ?

An update on the public IP for Unifi Basic.
Mine suddenly changed to private IP last night.
Also the 60 GB quota started too. 
Anyway, just requested public IP through live chat and they will do it in the next 24 hrs.

Just curious only. I'm paying RM 129 for 500Mbps with UniFi TV.
Thought can drop all will be good.

That means can subscribe without UniFi TV plan now?

while talked to TM staff on unifi upgrade, she told me my current package 30mb could upgrade to 300mb, it might or might not happen in June, if i sign for new package, then will totally not entitle for the 300mb upgrade....just found it weird ...anyone experience this ?

end up, i told her on hold on upgrade process

Hello folks,

I need some guidance.
I have been facing unifi connection issue for more than a month.
Initially, the old modem (I call it 'old' because tm changed a new one recently) has no blinking LED at all when it was disconnected.
Not even the "AUTH".

Then a technician came and fix the wire from the pole behind my house.
Connection came back but every now and then will get disconnected also.
But since then when there was no connection, the "AUTH" LED kept blinking.

So after a while I decided to call TM again.
They technician came and replace the modem.
But the problem still persists.
Sometimes the "PON" LED keeps blinking and sometimes the "LOS" LED will blink without the "PON".

Since 12th Jul, my unifi cannot be used at night, for continuously 4 nights until last night.
The connection will be up during the midnight.
And then in the morning will disconnect for a while.
This pattern has been VERY CONSISTENT since last week.
Other than those, the connection is up running.

Already called tm again since 10th Jul but no action taken.
Yesterday (15th), a technician called me in the morning.
I explained to him the above but he didn't come.
This morning I called tm, the CS said that the technician closed the case and claimed that he visited my house to solve the issue.
So I just told tm that was not true at all then they said will investigate again.
Now seems like things are back to square one.

I really don't know what to do now.
Hope to get some guidance from you folks.
Thank you!

Yes, they will be penalty for the difference of the remaining months of your contract. (RM129-RM89) = RM40 X (Number of remaining months of your contract)

Live agent say no penalty for downgrade. 

Yes bro, check your service start date. Renewed for another 24months