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Unifi Official TM UniFi High Speed Broadband Thread V37, READ 1ST PAGE FOR TURBO SPEED INFO!
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Orpheus1120
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 Feb 23 2019, 06:42 PM
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Getting Started
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Guys, I recently subscribed to the new RM129 100Mbps plan and CSO told me I only have to pay for the internet service. But when I received the bill, I realized I was charged for the hypptv as well. During the signup I wasn’t even given a choice to choose any package and in the bill I was shocked when I found out the Aneka package was chosen. How can they subscribe me to something I didn’t given conscent to?
TM online CSO told me the tv service comes as a bundle and cannot be unsubscribed. Is it true?
Please advise.
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Orpheus1120
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Feb 24 2019, 01:50 AM
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Getting Started
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QUOTE(soonwai @ Feb 23 2019, 09:10 PM) If you go https://unifi.com.my/personal/home/fibre-broadband, you can see that the RM129 price includes PlayTV access to Aneka, Ruby or Varnam. Where did you sign up? Online, TMPoint or Discount TMpoint (TAD-TM Appointed Dealer)? If dealer, the higher the value of the package that you signed up for, the higher their commission. I signed up at TM point in JB. I was told by the CSO who signed me up that I only had to pay RM129 as it is just the internet package without any other services. I even received a SMS on that day I signed up that I don’t have to pay for the playtv (RM0/month). Time to make a trip to TM point. Attached thumbnail(s)
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Orpheus1120
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Feb 24 2019, 04:02 PM
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Getting Started
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QUOTE(hashtag2016 @ Feb 24 2019, 01:00 PM) Maybe what u got is RM129 with Unifi playtv...which is RM99(internet)+RM30(Aneka/Ruby/Vernam) without set-top-box ,can only view through app . so, nothing wrong.  If u want settopbox, u need to add another RM30 (so, total will become RM159) each month to sign up Ultimate tv plan. hxxps://unifi.com.my/personal/home/fibre-broadband They are asking RM129 + RM30 on top. |
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Orpheus1120
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Feb 25 2019, 12:09 AM
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Getting Started
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My issue has been resolved.
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Orpheus1120
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Feb 25 2019, 11:36 AM
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Getting Started
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QUOTE(soonwai @ Feb 25 2019, 01:55 AM) Awesome. Their mistake then? Now confirm RM129 a month as per their website? For some reason they assumed I needed movies on the TV. They didn’t provide any setup box for me as well. But it’s all good now. |
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Orpheus1120
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Mar 10 2019, 10:35 PM
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Getting Started
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We are being throttled. Proven by using a Singapore VPN.
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