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Unifi Official TM UniFi High Speed Broadband Thread V37, READ 1ST PAGE FOR TURBO SPEED INFO!

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JoBigShow
post Jan 31 2019, 10:33 PM

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So I've been Turbo'd to 800Mbps, from Unifi 50.

Although my download speed doesn't reflect that:
user posted image

My setup:

BTU: Huawei-HG8240W
ROUTER: TP-Link Archer C5, firmware updated just now to most recent.
CABLE: CAT5e between BTU and router.
CONNECTION: Wired directly to PC using CAT5e cable.

Shouldn't the router be at least more capable than that? Expecting under 300mbps or whatever this router is capable of.
Anything I am missing?

Please enlighten. HAVE BEEN PAYING RM199 (RM 242.xx TOTAL with HyppTV RM30 and Tax) for the past 2 months with this speed!
Thanks!

This post has been edited by JoBigShow: Jan 31 2019, 11:00 PM
JoBigShow
post Feb 1 2019, 12:27 AM

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QUOTE(AVFAN @ Jan 31 2019, 11:08 PM)
netflix needs only 10mbps for HD, 25mbps for 4k.

either chromecast or y r phone issues.
not sure about yr modem but surely NOT the router - this router can do the job.

more likely it's yr PC - do check the specs, cable used... post here - the pc experts can tell u.

also, try to borrow a new laptop, test with cat6 cable, see what results.
*
Thanks for clarifying the router, wasn't sure about it albeit reports it can do 300mbps.

My PC is i7 8700K with Z370 MSI Gaming M5 board.
The Ethernet speed is 1.0Gbps.
That leaves the cable, although CAT5e rated around 1000Mbps.
Will buy CAT6 cables for both the BTU>Router and Router>PC, don't have any in the household, but before that I wait for more answers, simply buying stuff isn't helpful.

Still, I'm keeping an eye on the router because this router (Archer C5 from TM) has a rep especially in this thread for being 'unreliable'. Hope it's not that, I at least want to have full capability of this router's top speed before forking RM600++ for a 1000Mbps router.

JoBigShow
post Feb 1 2019, 12:43 AM

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QUOTE(biloxee @ Jan 31 2019, 11:17 PM)
Is your PC's network adapter connected ar 1Gigabit? Check...
[attachmentid=10175997]

I use the same Huawei-HG8240W, so assuming it is working properly at 1 Gigabit speeds, I reckon the problem lies with either one or both of your ethernet cables...
*
Thanks!

My Ethernet network is 1.0Gbps.

Will troubleshoot the cables next. It just strange though, a CAT5e cable performs like a CAT5 (100Mbps and below).
Is this common? Surely a number of people who has been upgraded still using cat5e provided by TM, meaning some of us should have reported similar issues that has become aware of?

JoBigShow
post Feb 1 2019, 12:54 AM

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QUOTE(pandamerah @ Feb 1 2019, 12:37 AM)
Check the connection for BTU <---> Router/Direct PC.
If its not 1Gbps, your BTU was configured to 100Mbps. This you need to call TM to fix it.
*
This is the most likely scenario, TM hasn't call me, I've only received sms notifying about the Turbo'ed and that's about it.
I want to suspect the cables, but we should have gotten a lot of reports by now because aplenty of people still using the TM provided CAT5e cables. I got dozens unused from them, just now tried most of new cables and still the same result.

JoBigShow
post Feb 1 2019, 01:02 AM

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QUOTE(soonwai @ Feb 1 2019, 12:49 AM)
Cat5e is fine. Most will go up to 10Gbps if they're of average quality. I'm sure the ones that comes with TPLink or Huawei products are OK. They're also very short.

Did you check what pandamerah suggested?
*
Thanks for the clarification on the cables.

The suggestion seems like the most probable, TM never called, just an sms notification about the Turbo.
They should've figure out that some of us would need proper update with the hardware and whatnot.

I'll report results after getting them to come over and configure the BTU, I suspect it's not just me with this setback.
JoBigShow
post Feb 4 2019, 06:23 PM

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QUOTE(orion_xtrmx @ Feb 4 2019, 02:06 PM)
Hello, I don't know if this can help u..last time i had the speed capped at 100mbps download n upload after upgraded to 500mbps..even after port reset also doesn't help..

Almost give up n finally i reset my router to factory default n set my unifi account again..it worked..just try it..got nothing to lose right..peace..
*
Thanks!
At this point I'm happy for any solutions. I narrow it down that it's router or cable related, TM has confirmed to me they already unlocked the bandwidth remotely on their side, and I spent time over the weekend learning how to configure the btu, and it's surely 1gbs.

JoBigShow
post Aug 20 2019, 03:09 PM

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Internet down since 1pm.

Taman Lembah Keramat area, Ulu Kelang, KL.

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