Machines is the worst.

I sent my iPhone for battery replacement at Machines KLCC and paid the RM 121. This comes with a 3 month warranty on the entire device.

They actually spoiled my screen during the battery replacement. There was a shadow line on the screen which I noticed 1 day after I collected the phone.

I attempted to contact them immediately but there is never an answer on their contact number. I left messages to no avail. Emails were unanswered.

I walked in to the store a few days after and they refused to honour the warranty on the unit. I contacted Apple who said the unit was still under warranty. It kept bouncing back from Machines to Apple but Machines still refused to honour the warranty. They wanted to charge me RM 899 to repair the screen.

This is like an unscrupulous car workshop which deliberately inflicts damage on your vehicle to extort further payments for repair from a customer. They are real crooks

Finally Apple asked me to take the unit to QCD instead and I received professional service.

I later found out from other customers who had purchased their iPhones and i devices from Harvey Norman but had sent them to Machines for repair that they faced similar circumstances.

Apparently Machines has a bad reputation for using used and counterfeit parts to replace original iPhone parts when units are sent for repair. A lot of their ex staff who are disgruntled by this. subsequently leave for other shops and confirm this unethical behaviour.

Their technicians seem technically incompetent and unprofessional and their service staff are arrogant and rude.

I lodged a complaint with the NCCC.

It is strange why Apple should choose to associate with them or have them represent the brand at all.