While Thai AA offer option at least right now : https://newsroom.airasia.com/news/2020/2/21...korea-and-japan
Where is malaysia's !?

That is the perils of budget airlines.
When you go cheap there is many reasons behind it and one is they must make money from the seats even if its empty. Full service national carriers offers that flexibility but at higher prices which majority of flyers don't want to pay when they can get cheaper options. That is one of reasons why MAS is losing money while AA is raking profits.

PS So I hope many will think about this event when next time considering whether going with budget or national airlines.

https://www.thestar.com.my/news/nation/2020...travel-ban-list

Malaysia government already ban its citizen to travel to Hokkaido, Japan

Managed to get AirAsia to credit account my bookings. It will takes 7 days to complete process.
The credit account will be active for 180days from the date created.

Not yet, need 7 days to process.
Usually is 90days only but due to COVID-19 AA allows 180days. This is what AA live chat agent told me.

Tried submitting via AVA and their request can only accommodate 1 flight for each request. In my case since its a return flight from KUL - Tokyo and Tokyo - KUL, does it mean I have to submit 2 request?

When is your flight?

Hi all, AA cancel my flight and send me emails about the cancellation.

In the email, it is stated that I can make full refund via chat with live bot AVA and select Refund>New Refund Request. I follow that instructions.

However, I just noticed that there is Covid-19 option where there is option of AACancel My flight. I did not choose that.

Do you know if I will get full refund? I just folllow istructions from email only. There is no instructions to choose Covid19 based on the email.

HELPP Im worried I only get airport tax refund (although technically AA themselves cancelled my flight)

So nice

I wan full refund

What's the option on change date? max 90 days?