Recently I bought Taobao from China and using Wepost for warehouse and delivery service. I had their service before and impressed wth their efficiency then.
I had my CNY shopping end of 2018, hoping to have my new clothes and household stuff for 2019 CNY celebrations. I was glad to receive most of my Taobao stuff on time. But there are 5 out of 34 items are missing. I informed Wepost and they insist me to provide the weight of my parcels upon receiving point. What! This requirement never mentioned in the rules. So what can I do?

And for Skynet company, this is the first time they delivery parcels to me. First attempt according to them, office close delivery failed. It was on 12/1 Saturday 11.43am, that was someone in, and he didn’t hear any delivery atttempt. I received the failed delivery via email notice, there is not physical written notice drop at letter box. So to avoid similar experience happen, I left many messages to ensure they call before coming. Of course, no call was received and they delivered on a Friday evening. Luckily I was there and asked why didn’t they call. They said they are very busy and no time to make phone call. I had been living in China for many years, their delivery service is 👍. They send SMS notify the delivery status ensure no effort wasted as they work on no. of parcels successfully delivered, not basic salary.

What I can say, missing is missing, I just want the Public aware of unwritten information or steps required to avoid any unnecessary “missing in action”.

Sincerely Stephanie