Ya, only OTP sms to activate, still no email or sms from liongate for the password

ok, here's a quick summary of my experience in upgrading ultimate to ultimate max "premium".

.. was on ultimate RM60.
.. register and subscribe ultimate max for +rm29.90
.. wait 5 days, recd unifi plus box
.. wait 1+ more day to get activation for netflix
.. unifi box doesn't hv netflix in playstore, not licenced, so u can only use on smart TV or phone or pc.
.. u dun need the box for anything if u use smart tv
.. activate netflix on tv with phone QR scan code verification
.. it will ask u if u want PREMIUM 4khdr for +RM10, i did!
.. so, for +RM39.90, u get netflix 4khdr - very nice picture, DD+ audio
.. then, u go to myUnifi app, look for your apps, activate the new apps included in package
.. after activation, u wait for activation one by one for each new app
.. i just recd activation for 1 ap, the rest shud follow within 24 hrs

all in all... takes a week or so... add RM40, u get netflix 4khdr + iqiyi, viu, lionsgate, Siar.
i now have all that on top of disney+ hotstar, bbc, unifitv ++.
for RM99.90, think ok, happy enuf.
gotta spend some money to help ailing economy!

i can't remember if the old Ultimate had Zee5 app.

but seems the new Ultimate Max doesn't.
https://unifi.com.my/tv/promotions/brand-new-ultimate-packs

since Zee5 is not in there, i dun think u can swap anything to get it.
But if u had it previously, u can ask them what happened!

10 included apps in Ultimate Max RM89.90 are:

Unifitv
Netflix 1080p (can upgrade to 4kHDR with +RM10)
Disney+ H
Lionsgate
BBC player
Bein sports
Viu
iQiyi
Siar (can use only on phone, not tv)
Spotv now (use only on phone, not tv)
as an update to my case, i regret to report that after 4 days, i am still waiting for activation sms/email of iqiyi, viu, lionsgate, spotv.

i raised report with online chat 2 days ago, no response so far. they say need to wait for individual product owner response.

netflix activation was the fastest; siar came soon after; the rest were activated in old ultimate, no problem.

I got a diff one. Email was signed "netflix international b.v. with other details in french.

How do such scammers get email, phone no. at the right time so quickly??

ok, here's a quick summary of my experience in upgrading ultimate to ultimate max "premium".

.. was on ultimate RM60.
.. register and subscribe ultimate max for +rm29.90
.. wait 5 days, recd unifi plus box
.. wait 1+ more day to get activation for netflix
.. unifi box doesn't hv netflix in playstore, not licenced, so u can only use on smart TV or phone or pc.
.. u dun need the box for anything if u use smart tv
.. activate netflix on tv with phone QR scan code verification
.. it will ask u if u want PREMIUM 4khdr for +RM10, i did!
.. so, for +RM39.90, u get netflix 4khdr - very nice picture, DD+ audio
.. then, u go to myUnifi app, look for your apps, activate the new apps included in package
.. after activation, u wait for activation one by one for each new app
.. i just recd activation for 1 ap, the rest shud follow within 24 hrs

all in all... takes a week or so... add RM40, u get netflix 4khdr + iqiyi, viu, lionsgate, Siar.
i now have all that on top of disney+ hotstar, bbc, unifitv ++.
for RM99.90, think ok, happy enuf.
gotta spend some money to help ailing economy!

this is shocking!

what was yr your broadband package, was it changed in any way?

if it's only ultimate->ultimate max, it's an upgrade, higher value; makes no sense to consider it as contract termination.

i suggest u visit the nearest full TM point to get clarification.

btw, in my case, contract long expired.

It does seem the problem is the box. U now hv gotten 2 boxes in less than a 2 year contract period.

Perhaps can ask if u can return the new one to waive the termination charges?

No bro, I never received a second box for this Ultimate Max sign up. I followed your advise and went to TM Point to lodge a complaint. The staff were also shocked that this fee was imposed. They said it will be referred to HQ and will take 7 to 14 working days before someone calls me back.

Thanks again @AVFAN. Appreciate it.

shudn't be overly concerned, 2 yrs is a short time.

i hv been with unifi for 14 years, some years on contract, majority out of contract.

my area - all the rest suck, no use.

Did you check on the MyUnifi app as well? Is ZEE5 still stated as an add-on service or not?

Yes me too... having same problem. already complain and create repot to unifi but no reply. Tried launch report via zee5 app but cant sent. complain at fb tak layan...