Feel like kena con. Received 2nd gen UPB... Remote dont have those extra/latest button and cant find Netflix apps inside. Is it because i haven't clear my bill and they didnt upgrade my plan?

Edit: got my login already but temporary stream through phone, cant stream through UPB yet as the email stated that UPB will be update at later date.

I am using the old white decoder with aneka pack, nowadays when i watch sometimes there is some freeze when watching any channels.
Is it due to old decoder? Anyone have same issue?

Regret upgrading from the white box to the black box, costing me more and problems here and there.

Problems I am facing now:
a. in changing channels, sometimes the moving circle arrow icon will appear for more than 10 seconds and then the new channel appears
b. sometimes, nothing appears, black screen
c. sometimes the bottom channel menu does not appear when the button bottom is pressed
d. sometimes "oops something went wrong ..." message appear. Restarting it will not help. Next day ok.
e. Sport TV channel : 10-20 seconds lag in visual over audio, Other channels OK.
f. sometimes I get "preview channel" message when watching BBC news and Sport TV!

I went to Unifi office to complain more than 2 weeks ago. So far no tech has come to my place to check!

Like to know who are experiencing the same a, b, c etc. If many, then system fault. If I am the only one, then more difficult for them to resolve, I think.

Thanks.

I am on wifi and still have the problems I stated earlier.

Thanks for replying. Another e-waste then. The Unifi TV box is a Skyworth Leap S4 equivalent right?

Never mind, it's too much work flashing to other firmware.