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From me : Name: xxx xxx xxx
IC: xxxxxxxxxxxx
Contact number: xxxxxxxxxx
I can't remember the guy's name, dunno whether is it Alvin or Calvin
From Bonescythe:Notified.
I will get back to you as soon as possible.
I hope that i can get you an answer for that.
Cant make any promises that i am sure to get the real truth for you, because sometimes the company staff or director may be reluctant to tell me about the truth also.
I will continue to keep in touch with you thorugh PM or sms.
And thank you very much for the useful information that you had provided here. Really appreciate the information that you had provided.
By the way, the alvin or calvin that you had mentioned about. Is he an agent or the company staff?
Because from what i know, there is no one by the name of alvin or calvin in the company staff or director. Would like to know more about this.
Thanks again for all the information that you provide.
In your service
Daniel Lum
Company staff, as i mentioned earlier, i can't really remember his name
Mr Ryo, i think who you want to mention already.
Company staff at that time only got xxxxxxx, xxxx, xxxx, xxxxxx and xxxxx xxxxx.
And i think the person you want to mention is xxxxx xxxxx. (sounds like alvin, calvin)
His hair is blonded, yellow hair. Dint wear specs and also quite skinny. And at that time you mentioned, 27th May, he is the person that is incharge.
And so, he offered you this faulty N73ME, sold to you as a new set?
And when you check on it, you found out that it is faulty and on the spot pull back to buy the N73ME. Am i right on this?
And for this, you had a very bad impression towards Link2u connection already. Does the whole thing sounds or happened in this way?
Yes, I think xxxxx xxxx was the one who deal with me, and some correction on the date, it should be 23rd of May, not 27th.
And also there are some correction should be made on your statement. The deal was actually referred by Steve, he is one of the phone seller here, he ask me to COD at Link2U office. It's actually not a faulty N73ME, just a defect unit with badly scratched navigation button, and I suspect it's a reconditioned set because it has silver color camera button, bundle up with 2GB DNA MiniSD, come with box that different from other N73ME's box in the market. When I ask one of the staff there (with long hair, didn't wear specs, wear a bracelet with big yellow bead, with pierced ear if not mistaken) why the package comes with DNA MiniSD, he answered me because they deal with DNA. So I dissatisfied with the phone's condition and also the dishonesty of the staff there and decided to pull back.
Yes, I already have bad impression towards Link2U connection after this incident, and I trying to reveal the truth to the public, and I really appreciate your help, thanks.
Thank you again for your detailed reply.
Another thing that i would like to ask again. The order that you had placed is an instant stock order or shipment stock order?
But based on your writing, i would consider it as an instant stock order, but need you to clarify to me again too.
As for that incident,i can tell you why already.
Because the phones are stacked in such a way during the deliveries. A box contain 30 phones, and the phones are not in the box. The box are folded up to save up the space during the delivery of the phone. So that is why things like this happen, like what you say the phone navigation button is scratched.
But when it comes to the problem that you had mentioned here, that the button is not coated with black color, then i had some thoughts that the phone that you order is shipment product. Because our shipment products takes about 30 days to arrive. So when the agent told you it is 20 days, then they will have to rush a stock out, and things will go complicated already.
But then, for the order that you had placed. It is the company staffs at that moment (xxxxx xxxx) who is at wrong. I would admit that too. Because he is the person who is incharge to take the stock from the warehouse to you. But because he dint make sure that the phone set is good or new/original, he got the stock out and offer that to you. This i would admit is the staff in charged, is the person who should be blamed and he is the person who make the whole company defamed.
For that reason, actually our company top management team had taken action towards it. Our company had already fired him just a few weeks back because of the service he gave to our agent in Link2U connection. Beside that, our company had also taken a stricter action in the product quality to ensure that the agents are delivering the new and good product to the customer.
For now, the order placing and the product delivery had been taken over by the company main staffs.
I would also like to represent Link2U to apologize to you for this whole mess. I fully understand that you are indeed very angry and dissatisfied with the whole incident that had occured to you.
Maybe in the future, we can give you the best service if you are to deal with Link2u again. And once again, very sorry to the whole incident that had occured because of the staff irresponsibility of the products and services.
If you had more enquires about anything, please do get back to me as i will further check it out for you.
In your service,
Daniel Lum.
(This whole detailed is prepared for your view. Please do not disclosed any information provided here to the public yourself as it will create a more complicated situation within the public. I will bring out to the public the whole thing in a clear manner. Thank you for your cooperation)
And I don't quite understand with your explanation on why the N73ME comes with silver camera button, and what you mean by things will go complicated?
Glad to hear that Link2U had taken action towards xxxxx xxxx, I'll drop by Link2U's office to confirm what you have said is true, but what about the other staff that told me Link2U deal with DNA regarding the memory card issue?
And lastly, I really hope that you can bring this out to the public.
Thank you.
Jun 21 2007, 09:33 PM
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. Ryo bro glad tat u voice it out la ... else i also don think so much things ( actually i didnt even think it might be a recon set, i just tot it was a spoilt goods case) 
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