TM are reputable for not fixing issues despite you lodge report with MCMC. They could just let the matter stuck for few months to a year until their infra is up. Judging from the look of it, the infra might be temporary a backup solution. They refuse to answer the question because the backend is awaiting installation until further instruction from their HQ. They will not answer your email or bother replying even you bombard their support mail. They'll only tell you the truth if you walk into the tm center with a spanner. But take note though, it's only the truth that they have no solution. And in the end, they'll make you wait. Trust me, whatever bullshit they say about complaining to mcmc are all useless. The complaints go up to mcmc, chances are that mcmc will just read the email and ask tm "kindly" what happen. MCMC will not push on the matter to settle. They'll just keep quiet . TM will just respond to you and probably fool around with some silly questions like check modem, check cable and what model you using.
TM service attitude has never changes. Despite Gobind Singh vows to improve our internet quality, the minute he says he's happy with the performance and step off, the same old TM quality came back up.

Under my understanding, TM still part of government property. MCMC is also government body. Will you slap your own mouth if you're speaking foul language ? Unless one day TM is privatize which is impossible.

Currently the person who's able to squeeze the balls of the monkeys in TM and make them work is Gobind Singh. This one under his department which is the Minister of Communications and Multimedia. Seems like he's busy in other stuff lately and no more watching TM. I'm not sure if he'll attend to individual matter or not given his tight schedule. As you know DAP are pretty short on human resources. If you can get him to work out the issue, i'm sure he can pretty much drive nails into the butt of those monkeys and make them jump.

so far the legitimate sole beneficiaries of TM has not been revealed. But through the mysterious shadow of TM, it reeks of old government and perhaps some quarters above the power of the government. You know who i mean. It would be hardly convincing if those chaps do not own a single share in TM. As we know, many times when we discuss about the service quality and the terrible pricing, many times most of the ministers handling the issue could not resolve them easily. The minute the Ministry of ministry of communications and multimedia tries to hit hard on TM, the questions seems to be dodge perfectly. Causing the minister to stop questioning. Afterall, why is the TM corporate constantly complaining that it's share is bad ? Wasn't TM government property ? Who are receiving the stock dividend ? How many of them ? Why are they involve in first place ? This is the biggest question.