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 Grab Driver Discussion V5 (2019 & 2020), Info and FAQ

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dinpm
post Jan 19 2020, 12:01 AM

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Dear sifus,

I own my own car and have successfully renewed my MSIG insurance online. But I was unable to renew my road tax at MYEG, it says "1. Transaction for this vehicle cannot be done online."

Is it because once E-Hailing drivers got their PSV and EVP we only can renew our road tax at JPJ counters? Any information pertaining to this is very much appreciated.

Thank you!
dinpm
post Jan 19 2020, 12:05 AM

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QUOTE(d-realm @ Jan 19 2020, 12:03 AM)
Only can renew at JPJ counters. Myeg, post office all cant renew.
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Thank you so much! rclxms.gif
dinpm
post Mar 20 2020, 03:03 PM

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Anyone tried driving with GrabFood Car yet ? I feel like trying it but I don’t think it’s worth to go and buy a food container just for this period of time. After all they may even remove this Grab Food Car after the lockdown period.

What do you all think?
dinpm
post Mar 21 2020, 01:07 AM

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Thank you both of you, totally agreed. That is why I wanted to double check before even trying. On another note I want to share something that revealed Grabs insincerity...

I contacted Grab via Twitter, I asked them if Grab drivers are allowed to drive during this “time”. Grab said yes we are totally allowed to drive and they have a FAQ letter from MOT giving us the green light to drive. I can share the letter here if it’s helpful.

But the point is this they had this letter and didn’t even bother to tell any of us. Not even through notification, website, Facebook or anywhere. This makes me question their sincerity.

Today a few Grab drivers got pulled over by the police saying that they were not allowed to drive and here we drivers are just put in the dark about this. If we knew about this beforehand we could at least say something.
dinpm
post Mar 21 2020, 11:39 AM

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QUOTE(Fanvil1534 @ Mar 21 2020, 02:37 AM)
I tried already 2 days of Grabfood car. Few things I learned.

1. Getting a pick up job in shopping mall sucks. No place to park, valet parking people will halau you, polis bantuan will say cannot park even for awhile to collect food. They all ask you go to basement park like any other cars, no way I'm doing that because Grab doesn't pay for my parking in shopping malls. I call Grab CS, they said all Grabfood car jobs CR won't be counted as this is a temporary thing only. Moving forward, if you get any job that is inside shopping mall, just cancel.

2. Most customers expect you to deliver to their doorstep especially the ones in condo. I deliver once to PPR, some low cost housing, seriously fuck no parking. I call customer come down take the food, still don't want. I call CS, CS call customer to come down and take, still don't want. Keep saying previously no issue ordered Grabfood will always receive in front door. CS told me just leave it with guard house and complete the job, will remark it in my job.

GrabAcademy got inform that you have to tell customer especially in condos to come down to lobby or guard house to take their food. You can copy paste the following:
https://imgur.com/a/wTVTuqD
(ENG) Hi, I am a Grabcar driver delivering your food order. Please come down to the lobby (or house gate) to collect your order? Thank you!
(BM) Hai, saya menghantar pesanan anda menggunakan kereta. Sila datang ke lobi (atau pintu rumah) untuk mengambilnya. Terima kasih!
(ZH) 您好,我是一名使用汽车为您送餐的司机伙伴,请您来到大厅(或门口)领取您的食物。谢谢!

On my 2nd day I copy paste the above, most customers were understanding and waited for me at the lobby to collect the food.

3. I had 1 delivery with drop off at a kampung lorong area. Customer messaged me say wrongly put location, ask me go to new location. After arriving, I checked, the location is roughly 3.7km away.
I call CS, CS double checked my job card and my GPS and say I was in the right. Gave me an option to negotiate with customer how much you want to charge him to go to his location.
I asked CS, can charge RM 100? He said up to you, depend on customer.
I asked if he doesn't pay? CS say Grab not responsible for this extra.
I asked what if I don't want to go to new location? CS said up to you, you did the right thing by following the job card already.
You can wait 10 minutes, collect evidence that you were at the drop off point and just complete the job. Then throw the food away.
I proceed to just complete the job after 10 minutes at the drop off location and eat the food for lunch. Was Sushi Zanmai worth RM 80+ for 2 people.

4. going through toll for delivery, have to call CS and they will reimburse. Very leceh and waste time calling + waste money for the call charges.

5. Lots of time wasted waiting for restaurants to prepare food. Depends on luck if famous restaurants, get ready to wait upwards to 45 mins with 20 other grabfood riders for you to collect your order.

6. The Grabfood CS is totally useless. I had an order where customer ordered some spicy chicken from texas chicken. Texas chicken say need to wait 1 hour for next batch of spicy chicken, ask me call customer to change order. I was like WTF why me? Isn't it you and Grab deal with customer??
I call driver CS, Driver CS say can't help, give number for Grabfood CS to call. Grabfood CS I was on hold for 35 mins only they picked up. Told me to pass phone to texas chicken manager. Texas chicken manager run away buat busy and say will be ready in 4 mins. Ask me wait somemore.
Lucky I remembered that all Grabfood car jobs if I cancel will not affect me, so after 50 mins of calling both driver CS and Grabfood CS trying to solve this issue, I just say fuck it, I cancel the order and moved on.

7. Grabfood app is buggy.
I had a pick up from 2 location and drop food on 2 location. After picking up 2 location and dropped 1 location, my last location to drop off the job card went missing.
Back to the default screen with map and heatmap. Had to call CS and they told me this is a known bug. The job is still live in their system and the CS told me the address of the last drop off point.
Asked me to go deliver the last location. After delivered, call CS again and they will manually complete the job for you. After reached and delivered, call CS again and they said will complete the job for me in 2 to 3 mins.
I drove 15 mins still no job come in, I called CS and they told me haven't complete my job yet as they had alot of driver calling them for the same issue and they have to manually complete the jobs for the drivers after they called.
After few mins, can see the job and the money went into my wallet and jobs came in again as usual.

Overall my average earnings is about RM18/hour gross. Grab doesn't take any commission (0%) from your Grabfood jobs. My jobs were 95% Grabfood and 5% JustGrab.
Is it worth it? If you're in need of cash, still doable but not as profitable as Grabcar because lots of time wasted using car and higher cost compared to a motor.
Grabfood Car is not doable on normal days mainly because of parking issues. I didn't have any parking issues for jobs that aren't pick up in shopping malls. Plenty of parking because of the movement control order.
Things that affect your income is mostly time:
1. Time wasted waiting for your order to be ready.
2. Time wasted trying to find parking and finding the shop especially inside shopping malls.
3. Time wasted registering yourself with the guard.
4. Time wasted trying to find parking and then find their block and then find their unit number and walk up/take lift to their door.
5. Time wasted always calling CS to help out on issues.
Very useful information here thank you for sharing. Certainly not worth it. When Grab implemented this they gave no thought to how it may work but PR it as 0% commission like as though they are helping. I bet even motorcycle also is 0% commission cause they already taking 30% from restaurants.

Is true the demand for JustGrab is really bad. But for those who want to earn abit best chance is near grocery malls like Tesco. I earned about RM15 quite fast there especially morning and noon.

dinpm
post Mar 25 2020, 02:55 PM

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GrabExpress Car launching what do you all think?
dinpm
post Apr 10 2020, 02:00 PM

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QUOTE(destiny6 @ Apr 9 2020, 02:50 PM)
Yes you can if you don't post this here.....if wanna do also quietly do it don't let anyone know la....doh.gif
You post here , everybody know liao, so there is a 50/50 might work, like the idiot rider post video showing kreteks , now grab food and panda rider subjected to random spot check at roadblocks get what I mean?
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This will not work they also want to check the PSV license. If caught lying to the police the consequences can be more severe
dinpm
post Apr 11 2020, 03:56 PM

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QUOTE(destiny6 @ Apr 10 2020, 02:04 PM)
Hardly will check psv, they'll so far ask where u going, from where, if grab tell u next time print hardcopy letter
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Not true, I have been doing Grab this entire time. While is sometimes they do not check they just see the Ehailing sticker / the app screen. However recently 4/10 times I pass through a police check they have been asking me to show the PSV license.

Being friendly, one police even shared that some smart person had a screen shot of the app screen with a request but the police noticed the clock time on the screen shot was off. And inspecting further found that person to have no PSV at all... Smart police...

Not worth it kena caught...

 

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