Jan 14 2023, 03:10 PM
start next week 16th, introduce new fare structure + cut incentives
Old vs New
Changes: increased fare per minute from old, but greatly reduced fare per km
So called "Fairer compensation for peak hours"
QUOTE
Driver-partners have complained that when traffic is bad, fares often do not compensate them sufficiently for time spent in a jam. We hear you, and we will be revising the fare structure so that fares are based more on the time taken to complete the ride and less on the distance of the ride.
Average fares will remain the same. For most trips, you will see the exact same fare as before or just a minor increase or decrease.
Please note that we need to balance the higher fare per minute with a lower fare per km as maintaining the existing fare per km will result in a significant increase in fare levels, causing a drop in demand from passengers.
Notes:
Fares are calculated upfront based on system estimated distance and system estimated trip time.
KLIA fares are not affected by this change.
Average fares will remain the same. For most trips, you will see the exact same fare as before or just a minor increase or decrease.
Please note that we need to balance the higher fare per minute with a lower fare per km as maintaining the existing fare per km will result in a significant increase in fare levels, causing a drop in demand from passengers.
Notes:
Fares are calculated upfront based on system estimated distance and system estimated trip time.
KLIA fares are not affected by this change.
The bolded part is what people angry about. In theory, the new structure might sound practical. But in practice lain cerita...
Cause grab system estimation is totally shit.
Example of Grab's shit history-based estimation vs Waze's real time estimation.
Grab: 6 mins, 850 meter
Waze: 20mins, 910 meter
Grab: 5 min, 2.1km
Waze: 10 min, 2.5km
Besides fare structure changes, now no more guaranteed incentives for certain time and become cashback basis incentive instead, with much reduced time slots.
And to qualify for the cashback need to have VERY LOW cancellation rate, if your cancellation rate exceed 5% = not qualified for cashback = no incentives.
(do 15+ job can only cancel 1 time basically. if cancel 2 jobs will exceed the 5% and you need to do like continuous 10+ jobs to go back below 5%)
Previous for Mon-Fri:
morning peak 6am-9am got incentives + cashback bonus
evening peak 5pm-8pm got incentives + cashback bonus
New for Mon-Fri:
morning peak 6am-9am no more incentives + 6-7am for cashback bonus
evening peak 5pm-8pm no more incentives + 5pm-8pm cashback bonus
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