You cannot just go to any shop with the TMpoint sign.

There are 2 types of TMpoint:- The actual TMpoint, and the TMpoint TAD (TM Authorized Dealer)

You have to go to the actual TMpoint, this is where they may help you to switch to the hidden package.

As for the TAD, those are 3rd party resellers/dealers who represent TM and will not be able to help you. They basically earn commissions from signups & also provide bill payment service, etc. only. You can't even do termination of service there.

If you really want the real high speed Internet, suggest you talk to your condo mgmt, get any of your neighbors who are interested, with cooperation of your condo mgmt, try submit a request to TIME to provide Fiber service to your condo. It may or may not be successful but no harm trying.