First of all I would like to say I'm disappointed to Maxis nor Hotlink. During last month (10/11/2018) my mom's old phone spoiled so she consider to switch to a new phone (both of the phone are android) but during the switching process she need to replace her SIM to Nano-sim so I help her to replace the SIM through Maxis Kiosk system and it's pretty fast and easy. Previously she is using non 4G SIM which means she entitle for free 4G SIM replacement but after changing to new 4G SIM horrible things happen which she will get charge for using data every certain period of time even data is turn off and I even triple check all those setting to confirm there's nothing wrong with all setting included Emergency Broadcast Channel, MMS auto recieve and also try to stop all possible 3rd party (as you may refer from screenshot label as "Premium SMS").

After struggling for any possible solution so I visited nearest Maxis Center to seek for help and one of the staff told me there is only 1 solution to fix it which is upgrade to newest Hotlink Fast plan came with free basic internet. FIY my mom is a very lite user and even she did't use Data during outside and this is one of the MAIN reason we refuse to upgrade to latest Hotlink plan.

I hope Maxis/Hotlink gave us proper solution on this matter.

Below are some screenshot attached for your reference.

*PS: Due to privacy concern some of the information are removed from screenshot.












This post has been edited by Zayn Chew: Dec 17 2018, 10:23 PM

Do your mean dial 123 on Maxis number?

I also curious why this will happen because on old SIM this never happen once switched to 4G then this starting to happen.

Double post. Deleted

This post has been edited by Zayn Chew: Dec 17 2018, 10:26 PM

Alright thanks for info

Issue solved Maxis customer service told me to set network preferences to 2G network. Hope this solution will help others.

Omg I thought area with 3/4G supposed to have 2G also?

Alright I’ll try later between thanks for the info.